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Senior Service Desk Jobs in Washington (NOW HIRING)

ClifyX

Senior Service Desk analyst

Washington, DC · On-site

$99K - $131K/yr

ClifyX is a leader in next-generation IT solutions and professional services, seeking a Senior Service Desk Analyst to support critical Homeland Security missions. The role involves providing ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help desk ...

Considine Search

IT Service Desk Supervisor

Washington, DC · On-site

$110 - $130/hr

Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer service to the firm's staff and ...

ECS

Senior Atlassian Service Desk Analyst

Arlington, VA · On-site +1

$90K - $110K/yr

ECS is seeking a Senior Atlassian Service Desk Analyst to work remotely . ECS is searching for a passionate and driven Senior Atlassian Service Desk Analyst who enjoys working within a dynamic and ...

GDIT

Service Desk Specialist

Arlington, VA · On-site

You will regularly interact with end users and senior staff, requiring articulate, clear ... How a Service Desk Specialist Will Make an Impact * Provide IT operations support using an ITSM ...

New

AnaVation LLC

Service Desk Officer

Reston, VA · On-site

Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated. * The Service Desk Officer processes routine customer work orders such as ...

kgs

Service Desk Team Lead

Washington, DC

... senior technician role within a service desk or IT operations environment. * Demonstrated experience managing incident, problem, and change activities within an ITSM framework. Desired: * ITIL ...

Koniag, Inc.

Service Desk Team Lead

Washington, DC · On-site

$90K - $110K/yr

... senior technician role within a service desk or IT operations environment. * Demonstrated experience managing incident, problem, and change activities within an ITSM framework. Desired: * ITIL ...

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Senior Service Desk information

See Washington salary details

$41.9K

$120.7K

$151.2K

How much do senior service desk jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior service desk in Washington is $120,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,600.00 and $131,900.00 per year, depending on experience, location, and employer.

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Washington?

The most popular types of Service Desk jobs in Washington are:

What are popular job titles related to Senior Service Desk jobs in Washington?

For Senior Service Desk jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Washington look for?

The top searched job categories for Senior Service Desk jobs in Washington are:

What cities in Washington are hiring for Senior Service Desk jobs?

Cities in Washington with the most Senior Service Desk job openings:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $120,736 per year, or $58 per hour.

Senior Service Desk analyst

ClifyX

Washington, DC • On-site

$99K - $131K/yr

Full-time

Re-posted 24 days ago

Job description

Job Summary:
ClifyX is a leader in next-generation IT solutions and professional services, seeking a Senior Service Desk Analyst to support critical Homeland Security missions. The role involves providing customer service, resolving technical problems, and maintaining documentation for inquiries related to the Automated Biometric Identification System.
Responsibilities:
• Senior Service Desk analyst working in support of Client OBIM.
• Customer Service Communication Flexibility Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems, and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Qualifications:
Required:
• Candidate must have advanced troubleshooting skills, excellent communication skills, and availability to work any shift.
• Associate's Degree in a relevant field and/or five (5) years of relevant experience
• Strong problem solving skills
• Ability to manage time, work on a team or independently
• Strong Remedy skills
• Strong Customer relation and leadership skills
Preferred:
• Bachelor's degree or equivalent plus six (6) years related experience, or Master's degree plus four (4) years related experience
• Strong research skills, ability to analyze data and submit as summary to higher level approvers.
• Knowledge of Active Call Directory Functions
• Create detailed knowledge articles
• ITIL Foundations
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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