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Senior Support Engineer Jobs in Washington (NOW HIRING)

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Customer Support Senior - Long-Term Contract (Government) Position Title: Customer Support Senior Work Arrangement: Onsite Worksite Address: Washington, DC Interviews: Webcam Only Short Description:

New

Senior Help Desk Engineer

Bethesda, MD ยท Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

Senior Help Desk Engineer

Bethesda, MD ยท Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

Senior Technical Support Engineer

Annapolis, MD ยท On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Senior Help Desk Engineer

Bethesda, MD ยท Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

Senior Help Desk Engineer

Bethesda, MD ยท Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

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Showing results 1-20

Senior Support Engineer information

See Washington salary details

$25.5K

$117K

$180.1K

How much do senior support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior support engineer in Washington is $116,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $141,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Washington? For Senior Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Washington look for? The top searched job categories for Senior Support Engineer jobs in Washington are:
What cities in Washington are hiring for Senior Support Engineer jobs? Cities in Washington with the most Senior Support Engineer job openings:
Infographic showing various Senior Support Engineer job openings in Washington as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $116,956 per year, or $56.2 per hour.
DOE - NNSA Senior Engineer - Emergency Operations (Domestic/International) Support (TEPSIII21)

DOE - NNSA Senior Engineer - Emergency Operations (Domestic/International) Support (TEPSIII21)

ProSidian Consulting

Washington, DC โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.ย  ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.ย  We help forward-thinking clients solve problems and improve operations.ย 

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.ย  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.ย 

ProSidian clients represent a broad spectrum of industries including but not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, and Federal, and State Government Agencies.ย  Learn More About ProSidian Consulting:ย www.ProSidian.com

Job Description

ProSidian Seeks a DOE - NNSA Senior Engineer - Emergency Operations (Domestic/International) Support (TEPSIII21) headquartered near CONUS - Washington, DC (Remote) to support requirements for Nuclear Energy Sector Clients.ย 

This CONUS - Washington, DC (Remote) | Senior Consultant - Full-Time position currently best aligns with the Senior Engineer Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive "Jugaad" and dialogue targeting mission success.ย  ProSidian Team Members work to provide Nuclear Energy Sector related Energy & Environment Solutions for RFQ NNSA TEPS III BPA: DOE National Nuclear Security Administration Technical, Engineering, and Programmatic Services (TEPS) III BPA Services on hebalf of The U.S. Department of Energy (DOE/NNSA).

DOE - NNSA Senior Engineer - Emergency Operations (Domestic/International) Support (TEPSIII21) Candidates shall work to support requirements for 89233122QNA000221 (Emergency Operations (Domestic/International) Support Services) and Performs engineering activities for project. Acts as lead for project engineering effort and provides team lead or supervisory responsibilities.

Contribute to client deliverables related to Emergency Operations (Domestic/International) Support Functional Areas and support Administration Technical, Engineering, and Programmatic Services [TEPS III BPA] activies on behalf of The U.S. Department of Energy National Nuclear Security Administration (NNSA)ย  for Administrative Management and General Management Consulting Services related to Technical, Engineering, and Programmatic Services

#TechnicalCrossCuttingJobs #ActuarialConsulting #Jugaad #ActuarialSupport #ActuarialConsulting

Qualifications

Experience : Minimum 15 years experienceย 

Education : Bachelor's Degree

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

  • Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • Leadership - ability to guide and lead colleagues on projects and initiatives
  • Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
  • Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
  • Motivation - persistent in pursuit of quality and optimal client and company solutions
  • Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
  • Organization - ability to manage projects and activity, and prioritize tasks

----------- ------------ ------------

OTHER REQUIREMENTS

  • Business Tools -ย ย understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
  • Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
  • Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
  • Willingness - to constantly learn, share, and grow and to view the world as their classroom

BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.

Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.

Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.

Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.

Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.

Security Clearance (Optional / As Required): Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.

ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"ย ย - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM - Reference The Specific Job Title(s).

ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.ย ย Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.


ProSidian Consulting logo

About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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