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Developer Support Engineer Jobs (NOW HIRING)

Braintrust

Developer Support Engineer

San Francisco, CA · On-site

$157K - $205K/yr

We're looking for Developer Support Engineers - both mid-level and senior - who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · On-site

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

NEP Group, Inc.

IP Support Engineer

Pittsburgh, PA · On-site

The IP Support Engineer role involves providing 24/7 engineering support for mobile broadcast units and systems, collaborating with teams to implement and troubleshoot IP video solutions.

Qualcomm

Support Engineer

San Diego, CA · On-site

Engineering Services Group, Engineering Services Group > Support Engineering General Summary: We are seeking an experienced Support Engineer to support and maintain internally developed test ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

KeyMark Inc

Support Engineer

Liberty, SC · On-site

KeyMark is looking for self-motivated individuals seeking to begin their career by joining our Support Engineering Team. The focus of this role is to become an expert on KeyMark software and ...

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Developer Support Engineer information

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How much do developer support engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.
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Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $138,189 per year, or $66.4 per hour.

Developer Support Engineer

San Francisco, CA • On-site

Braintrust
See more jobs at Braintrustexternal

$157K - $205K/yr

Full-time

Medical, Dental, Vision

Re-posted 3 days ago

Job description

About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the Role
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We're looking for Developer Support Engineers - both mid-level and senior - who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you.
Our preferred location is in the San Franciscometro area for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours.
What You'll Do
  • Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
  • Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
  • Own support communications with developers using Braintrust - primarily via Slack and email - and build trust through clear, technical, and empathetic communication.
  • Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
  • Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
  • Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
  • Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
  • Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
  • Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
  • Develop and champion opinionated stances on improving developer experience and product reliability.

What we're looking for
  • Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
  • Can write, debug, and reason through Python and/or TypeScript codebases.
  • Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
  • Take personal ownership of technical problems and follow through until customers are unblocked.
  • Communicate clearly, empathetically, and effectively - especially when explaining complex or confusing issues.
  • Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.

Bonus Points For
  • Experience supporting developer tools, ML infrastructure, or observability platforms.
  • Familiarity with OpenAI, Anthropic, or similar LLM APIs.
  • Comfort working with datasets, evaluation metrics, or prompt engineering.
  • Experience contributing to support tooling, documentation, or product-led growth initiatives.
  • Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
  • Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
  • Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).

Why join Braintrust
  • Build a culture of care, learning, and mutual support together
  • Solve challenging, unknown technical issues faced by developers
  • Pave the way for future developers and peers to benefit from your experience
Benefits include
  • Medical, dental, and vision insurance
  • Daily lunch, snacks, and beverages
  • Flexible time off
  • Competitive salary and equity
  • Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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