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Developer Support Engineer Jobs (NOW HIRING)

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive ...

PROLIM Global Corporation

Developer Support Engineer IV

$141K/yr

Developer Support Engineer The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep ...

New

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · On-site

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

Noah Medical

Product Support Engineer

San Jose, CA · Hybrid

The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

NEP Group, Inc.

IP Support Engineer

Pittsburgh, PA · On-site

The IP Support Engineer role involves providing 24/7 engineering support for mobile broadcast units and systems, collaborating with teams to implement and troubleshoot IP video solutions.

Qualcomm

Support Engineer

San Diego, CA · On-site

Engineering Services Group, Engineering Services Group > Support Engineering General Summary: We are seeking an experienced Support Engineer to support and maintain internally developed test ...

Robinhood

Support Engineer

Westlake, TX · On-site

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable technology support across offices and distributed teams. The team reduces technical friction through ...

CloudBees

Development Support Engineer

$90K - $105K/yr

Development Support Engineer Job Type: Full-time Location: Remote - United States About CloudBees ... Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory ...

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Developer Support Engineer information

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$121K

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How much do developer support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

More about Developer Support Engineer jobs
What cities are hiring for Developer Support Engineer jobs? Cities with the most Developer Support Engineer job openings:
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Who are the top companies hiring for Developer Support Engineer jobs? The top employers for Developer Support Engineer jobs are:
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Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $138,189 per year, or $66.4 per hour.

Developer Support Engineer

Blitzy

Cambridge, MA • On-site

$152K/yr

Full-time

Re-posted 14 hours ago

Job description

Job Summary:
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive impact on customer outcomes.
Responsibilities:
• You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
• You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
• You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
• You submit high-quality engineering tickets with thorough context—or implement fixes directly when appropriate
• You own escalations end-to-end, maintaining clear communication and driving issues to resolution
• You identify patterns across support cases that reveal opportunities for product improvements
• You become fluent in how Blitzy’s agent-driven system works, enabling faster diagnosis over time
• You represent the voice of the customer in Engineering and Product discussions
• You produce clear documentation, workarounds, and recommended practices that prevent future issues
• You help establish the standards and processes that will scale our support function
• Primary technical contact for Enterprise and Pro users
• Investigation and diagnosis of platform issues
• End-to-end ownership of escalations
• Creation of workarounds and recommended practices
• Log analysis, trace analysis, and debugging
• Issue reproduction in local and staging environments
• Root cause identification across distributed systems
• Code-level debugging when needed
• Submission of detailed engineering tickets
• Direct implementation of fixes when appropriate
• Collaboration on reliability improvements and agent behavior tuning
• Representation of customer needs in product discussions
• Documentation creation and maintenance
• Pattern identification for proactive improvements
• Foundation-setting for support engineering as we scale
• Knowledge base development
Qualifications:
Required:
• 2–5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
• Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
• Comfortable reading and modifying code (Python or TypeScript strongly preferred)
• Excellent communication skills with both technical and non-technical audiences
• Ability to remain calm under pressure during escalations or complex customer situations
• Curiosity and resourcefulness in learning complex systems
• Excitement about onsite collaboration with engineering and product teams
Preferred:
• Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
• Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
• Experience with AI/ML systems or model-driven automation
• Contributions to open-source projects or internal tooling
• Background in customer-facing engineering roles
• Track record of translating customer feedback into product improvements
Company:
Blitzy is a Generative AI software platform that aims to automate custom software development. Founded in 2023, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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