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Remote Developer Support Engineer Jobs (NOW HIRING)

Developer Support Engineer IV

$141K/yr

Developer Support Engineer The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep ...

Posted today

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

Remote - United States About CloudBees CloudBees enables enterprises to deliver scalable, compliant ... Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory ...

Remote DevOps Engineer

Jackson, MS · Remote

$46 - $63/hr

... in a fully remote capacity. This position is ideal for individuals who thrive in dynamic ... Proven experience in a DevOps role or similar capacity. * Strong knowledge of cloud services such ...

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

This role is 100% Remote, engineer will work in US EST/CST time zone hours but can be based ... Support client customizations, sharing implementation and best practices advice. * Develop ...

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Remote DevOps Engineer

Houston, TX · Remote

$50.25 - $69/hr

... remote. Qualifications Requirements include: * Hands on Azure experience * Skilled with Chef, Puppet or Ansible, * Background in network security (firewall management) Additional Information Devops, ...

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

Remote Devops Engineer

Chicago, IL · Remote

$54.25 - $74.50/hr

Work in a DevOps model to define, develop, maintain and support products * Define and conform to continuous deployment and continuous integration * Interprets internal/external business issues and ...

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... developer-tools companies. * An infrastructure support background, or strong technical depth in ...

New

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Hyperledger Sawtooth Developer - Remote Contract Location: Anywhere Experience: Hyperledger Sawtooth Type: Contract Assisgnment Sponsorship: No Salary Range: Hourly depends on length of contract ...

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Remote Developer Support Engineer information

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$121K

$139.5K

How much do remote developer support engineer jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Developer Support Engineer vs Remote Software Support Specialist?

AspectRemote Developer Support EngineerRemote Software Support Specialist
Required CredentialsBachelor's in Computer Science or related field, technical certificationsHigh school diploma or equivalent, technical certifications preferred
Work EnvironmentTechnical support teams, customer-facing roles, often involved in troubleshooting codeCustomer service centers, technical support teams, focus on software issues
Employer & Industry UsageTech companies, SaaS providers, software development firmsIT service providers, software vendors, tech support companies
Common Search & Comparison IntentUnderstanding technical support roles for developersCustomer support roles for software products

The Remote Developer Support Engineer typically handles technical issues related to software development, requiring coding knowledge and technical certifications. In contrast, the Remote Software Support Specialist focuses on customer service and troubleshooting software problems without necessarily coding. Both roles are vital in tech industries but serve different functions based on technical expertise and support scope.

What cities are hiring for Remote Developer Support Engineer jobs? Cities with the most Remote Developer Support Engineer job openings:
What are the most commonly searched types of Developer Support Engineer jobs? The most popular types of Developer Support Engineer jobs are:
What states have the most Remote Developer Support Engineer jobs? States with the most job openings for Remote Developer Support Engineer jobs include:
Developer Support Engineer IV

$141K/yr

Full-time

Posted 12 hours ago

Posted today


Job description

Developer Support Engineer
The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, 2D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and life-long learners who strive to provide the best possible service to our developers. A live ops engineer is the most similar role in comparison.
Responsibilities
  • Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features and tools
  • Manage escalation queue of second and third level triage of inbound developer questions
  • Prioritize, investigate, and debug technical issues efficiently, escalating to SMEs when necessary
  • Communicate technical resolutions, workarounds, and product confusions effectively to internal SMEs and external developers
  • Stay up-to-date on new developer-facing products as well as internal tools and systems
  • Evangelize technical developer support efforts across the organization, promoting best practices and knowledge sharing
  • Identify opportunities to optimize and automate workflows, implementing process improvements
  • Assist with KPI implementation, tracking, and reporting, utilizing data to drive decision-making
  • Perform retrospectives, developing training materials and runbooks to enhance the knowledge base

Skills
  • Experience in software development and developer operations
  • Experience working in a fast paced environment (live ops)
  • Experience reading, understanding and debugging code and source control history
  • Experience investigating and debugging complex technical issues
  • Experience translating technical concepts and solutions to non-technical audiences
  • Experience working with vendors, specifically outsourced customer or developer support teams
  • Experience leading projects and implementing technical solutions
  • Excellent written, verbal and communication skills
  • Experience with ticket escalation
  • Self-starter

Education/Experience:
  • Bachelor's degree in computer science or related field
  • Previous work experience in tech

Top 3 must-have HARD skills:
1- Experience in software development and developer operations
2- Experience reading, understanding and debugging code and source control history
3- Experience investigating and debugging complex technical issues
Good to have skills:
1- Experience investigating and debugging complex technical issues
2- Experience working with vendors, specifically outsourced customer or developer support teams
3- experience working in a fast paced environment (live ops)
4- Excellent written, verbal and communication skills
Story Behind the Need - Business Group & Key Projects:
Working as part of a customer support team supporting over 200 products at Meta
Also Working with a vendor team to triage, debug and resolve the issues that customers have with products
Team is 5 people. This role will report to the vertical ops lead and would be peers of the other 4 people.
Compelling Story & Candidate Value Proposition:
The ability to hone engineering skills for 100+ different products that our team supports. Exposure to VR, difference operating systems, and complex eng troubleshooting to solve developer-reported issues.
We are at the cutting edge of technology with AI, VR, and Meta Wearables. The eng work done here will expose the workers to many different products and technology, giving them a larger scope of experience.
The eng work done here will expose the workers to many different products and technology, giving them a larger scope of experience.
Typical Day in the Role:
Working as part of a customer support team supporting over 200 products at Meta
Working with a vendor team to triage, debug and resolve the issues that customers have with products