ZipRecruiter

Log In

1

Senior Developer Support Engineer Jobs (NOW HIRING)

Braintrust

Developer Support Engineer

San Francisco, CA · On-site

$81.60 - $114/hr

We're looking for Developer Support Engineers - both mid-level and senior - who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll ...

JFrog

Developer Support Engineer

Atlanta, GA · Hybrid

$90K - $95K/yr

As a Developer Support Engineer in JFrog you will... * Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements * Develop scripts in ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive ...

Roberts Recruiting

Senior DevOps Engineer

Boston, MA

$141.20K - $181.40K/yr

We're looking for a Senior DevOps Engineer who has experience setting up CI/CD pipelines for both ... Well seasoned professionals who have experience building developer support infrastructure from the ...

Atrium

Senior Application Support Engineer

Boston, MA · On-site

$120K - $145K/yr

Our client is seeking a Senior Application Support Engineer to support and maintain enterprise SaaS applications, with a primary focus on Workday. This role will handle production support ...

Trident Systems LLC

Senior DevOps Engineer

Sterling, VA · On-site

$131.30K - $168.60K/yr

Senior DevOps Engineer Requisition ID: 1775 Position Location: Sterling, VA Position Reports To ... We are a mission partner supporting DoD, Intelligence Community, and Civil space customers. We ...

asrcfh

Senior DevOps Engineer

Dayton, OH

$126.40K - $162.30K/yr

The Senior DevOps Engineer will enforce security compliance, support customer onboarding, and provide Tier 1 operational support. This position requires an active TS/SCI clearance. The Senior DevOps ...

asrcfh

Senior DevOps Engineer

Dayton, OH · On-site

$126.40K - $162.30K/yr

The Senior DevOps Engineer will enforce security compliance, support customer onboarding, and provide Tier 1 operational support. This position requires an active TS/SCI clearance. The Senior DevOps ...

ORS Partners

Senior Support Engineer

Malvern, PA

The Sr. Support Engineer (Tier IV) is a member of the Client Support Organization and reports to a Director, Client Support. The Sr. Support Engineer handles Tier 4 technical escalations and ...

next page

Showing results 1-20

People also search for

All JobsSenior Developer Support Engineer Jobs

Senior Developer Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior developer support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for senior developer support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.
More about Senior Developer Support Engineer jobs
What cities are hiring for Senior Developer Support Engineer jobs? Cities with the most Senior Developer Support Engineer job openings:
What are the most commonly searched types of Developer Support Engineer jobs? The most popular types of Developer Support Engineer jobs are:
What states have the most Senior Developer Support Engineer jobs? States with the most job openings for Senior Developer Support Engineer jobs include:
What job categories do people searching Senior Developer Support Engineer jobs look for? The top searched job categories for Senior Developer Support Engineer jobs are:
Senior Developer Support Engineer jobs near you
Developer Support Engineer

Developer Support Engineer

Braintrust

San Francisco, CA • On-site

$81.60 - $114/hr

Full-time

Medical, Dental, Vision

Posted 5 days ago

Job description

About the company
Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release.
About the Role
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We're looking for Developer Support Engineers - both mid-level and senior - who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you.
Our preferred locations are inthe San Francisco, New York, London, or Singapore metro areas for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours.
What You'll Do
  • Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
  • Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
  • Own support communications with developers using Braintrust - primarily via Slack and email - and build trust through clear, technical, and empathetic communication.
  • Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
  • Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
  • Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
  • Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
  • Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
  • Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
  • Develop and champion opinionated stances on improving developer experience and product reliability.

What we're looking for
  • Have 3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role.
  • Can write, debug, and reason through Python and/or TypeScript codebases.
  • Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
  • Take personal ownership of technical problems and follow through until customers are unblocked.
  • Communicate clearly, empathetically, and effectively - especially when explaining complex or confusing issues.
  • Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.

Bonus Points For
  • Experience supporting developer tools, ML infrastructure, or observability platforms.
  • Familiarity with OpenAI, Anthropic, or similar LLM APIs.
  • Comfort working with datasets, evaluation metrics, or prompt engineering.
  • Experience contributing to support tooling, documentation, or product-led growth initiatives.
  • Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
  • Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
  • Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).

Why join Braintrust
  • Build a culture of care, learning, and mutual support together
  • Solve challenging, unknown technical issues faced by developers
  • Pave the way for future developers and peers to benefit from your experience
Benefits include
  • Medical, dental, and vision insurance
  • Daily lunch, snacks, and beverages
  • Flexible time off
  • Competitive salary and equity
  • AI Stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply