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Developer Support Engineer Jobs in Ontario (NOW HIRING)

PolyAI

Support Engineer

Toronto, ON

Making judgments on which feature requests reach engineering, and which you can solve yourself, or with AI tooling * Translating support requests into AI prompts in the PolyAI Agent Studio

New

Wisedocs AI

Technical Support Engineer

Toronto, ON

The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...

Wisedocs AI

Technical Support Engineer

Toronto, ON · On-site

The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Fortinet

Technical Support Engineer

Ottawa, ON

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Alquemy

Product Support Engineer

Toronto, ON · On-site

We are seeking a Product Support Engineer to provide technical support and ensure the stability, reliability, and performance of enterprise banking and financial applications. This role is critical ...

KeyData Cyber

CyberArk Support Engineer

Toronto, ON · Remote

If you're ready to grow your career alongside some of the industry's best, come join us -- you're key to our success We are looking for a CyberArk Support Engineer to join KeyData's Delivery Services ...

Apptium Technologies

Be Seen First

Application Support Engineer

Toronto, ON · On-site

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

Nokia

Senior Customer Support Engineer

Kanata, ON

IP 4th level support and test engineer Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer ...

Morson Talent

Senior Site Support Engineer

Oshawa, ON

$75 - $90/hr

ASAP Pay Rate: $75-90/hour INC Role Summary / Purpose This engineer will play a crucial role in providing site engineering support, collaborating with partner organizations and suppliers to enhance ...

Miratech

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...

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Showing results 1-20

All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in Ontario

Developer Support Engineer information

See Ontario salary details

$44.5K

$134.5K

$193K

How much do developer support engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for developer support engineer in Ontario is $134,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $169,500.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What are popular job titles related to Developer Support Engineer jobs in Ontario? For Developer Support Engineer jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Developer Support Engineer jobs in Ontario look for? The top searched job categories for Developer Support Engineer jobs in Ontario are:
What are popular job titles related to Developer Support Engineer jobs in ON? For Developer Support Engineer jobs in ON, the most frequently searched job titles are:
Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Ontario as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $134,492 per year, or $64.7 per hour.

Support Engineer

PolyAI

Toronto, ON

Full-time

Posted 3 days ago

New

Job description

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

We are expanding our support team, to provide essential support to our client base, by triaging incoming feature requests, faults and more. Further, using our AI builder tools, you'll both show our clients how to update and fix their agents, and do so yourself.

You will be responsible for ensuring the satisfaction of our clients and supporting their day to day needs with empathy, an eye for detail and conscientiousness. This is an incredibly hands-on position, as you'll often be interfacing with leadership at global brands.

We're offering one of the only client support roles where you can actually listen to everyday people talking to the product you helped manage.

Responsibilities

  • Owning the lifecycle of every support ticket, from submission to resolution or prioritisation
  • Making judgments on which feature requests reach engineering, and which you can solve yourself, or with AI tooling
  • Translating support requests into AI prompts in the PolyAI Agent Studio
  • Investigating faults by listening to live customer calls, to analyse where an issue lies and how to solve it in the most efficient way, often by yourself
  • Partnering with both our professional services and customer success teams to find opportunities to upsell clients to more features
  • Sharing analytics data with clients to justify your decisions
  • Fine tuning PolyAI's support workflow

Essential Skills

  • Experience on a Support/Service Desk as a Support Agent, Support Engineer, Support Analyst or other support focussed client facing role, including managing and prioritising a high volume of concurrent tickets without compromising response quality or turnaround time
  • Adoptive user of AI tools — you can show how you've built systems to help your day to day work or hobbies
  • Experience using a support or ticketing system such as Atlassian Jira Service Management, Zendesk, Freshdesk, Salesforce or others
  • Experience prioritising tasks for an engineering team
  • Perfect written and verbal english, with the ability to show empathy, patience and intelligence with our clients
  • Ability to learn technical tools, such as how to navigate technical logs

Preferred Skills

  • A track record of configuring a support or ticketing system such as Atlassian Jira Service Management, Zendesk, Freshdesk, Salesforce or others
  • Exposure to working in a young company, or tech startup
  • Knowledge of contact centre technologies or processes
  • Knowledge of engineering workflows such as scrum and agile
  • Strong client facing presence, showing authority and decisiveness

Benefits