Support Engineer
Menlo Park, CA · On-site
They are seeking a Support Engineer to provide technology support to employees, focusing on troubleshooting and improving the technology experience in their Westlake office. Responsibilities : • ...
Support Engineer
Menlo Park, CA · On-site
They are seeking a Support Engineer to provide technology support to employees, focusing on troubleshooting and improving the technology experience in their Westlake office. Responsibilities : • ...
Support Engineer
Independence, OH · On-site
Duties The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...
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Support Engineer
Independence, OH · On-site
Duties The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...
Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...
Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...
Support Engineer
Utica, NY · On-site
$35 - $55/hr
JOB TITLE: Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center REPORTS TO: Director of Network Management Centers FULL/PART-TIME: Full-Time LOCATION:
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Support Engineer
Utica, NY · On-site
$35 - $55/hr
JOB TITLE: Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center REPORTS TO: Director of Network Management Centers FULL/PART-TIME: Full-Time LOCATION:
Support Engineer
Westlake, TX · On-site
The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable technology support across offices and distributed teams. The team reduces technical friction through ...
Support Engineer
Westlake, TX · On-site
The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable technology support across offices and distributed teams. The team reduces technical friction through ...
The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals. RESPONSIBILITIES: The Support Engineer will develop a deep systems ...
The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals. RESPONSIBILITIES: The Support Engineer will develop a deep systems ...
Support Engineer
Kennesaw, GA · Hybrid
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) Location: Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits ...
Support Engineer
Kennesaw, GA · Hybrid
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) Location: Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits ...
Support Engineer
Los Angeles, CA · On-site
$100K/yr
SUPPORT ENGINEER FLIGHTCAST Location: Los Angeles (in-person preferred) Reporting to CTO Working closely with Founder Compensation: up to $100k FLIGHTCAST FlightCast is trying to make running a video ...
Support Engineer
Los Angeles, CA · On-site
$100K/yr
SUPPORT ENGINEER FLIGHTCAST Location: Los Angeles (in-person preferred) Reporting to CTO Working closely with Founder Compensation: up to $100k FLIGHTCAST FlightCast is trying to make running a video ...
Support Engineer
Roseville, CA · On-site
$24 - $30/hr
The Support Engineer bridges the gap between engineering, service, and customer experience--resolving complex technical issues, driving root cause investigations, and translating field insights into ...
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Support Engineer
Roseville, CA · On-site
$24 - $30/hr
The Support Engineer bridges the gap between engineering, service, and customer experience--resolving complex technical issues, driving root cause investigations, and translating field insights into ...
Support Engineer
San Francisco, CA · On-site
$250K - $275K/yr
Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI agents that serve their end-users across all channels and use-cases. As our business grows, an ...
Support Engineer
San Francisco, CA · On-site
$250K - $275K/yr
Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI agents that serve their end-users across all channels and use-cases. As our business grows, an ...
Support Engineer
Kirkland, WA · On-site
$86K - $129K/yr
The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals. RESPONSIBILITIES: The Support Engineer will develop a deep systems ...
Support Engineer
Kirkland, WA · On-site
$86K - $129K/yr
The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals. RESPONSIBILITIES: The Support Engineer will develop a deep systems ...
Support Engineer
Reston, VA · On-site
Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI ...
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Support Engineer
Reston, VA · On-site
Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI ...
Support Engineer
Chicago, IL · On-site
Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...
Support Engineer
Chicago, IL · On-site
Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...
Support Engineer Location: Remote, USA We are seeking an experienced and driven Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating ...
Support Engineer Location: Remote, USA We are seeking an experienced and driven Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating ...
About the role We are seeking a technically skilled Support Engineer to serve as the critical link between our customer-facing support team and our Engineering and Product organizations. This role ...
About the role We are seeking a technically skilled Support Engineer to serve as the critical link between our customer-facing support team and our Engineering and Product organizations. This role ...
Support Engineer
Westerville, OH · On-site
Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...
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Support Engineer
Westerville, OH · On-site
Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...
Support Engineer
San Francisco, CA · On-site
$120K - $160K/yr
The Role As Fable's first Support Engineer, you will own the end-to-end technical support experience for our customers. You'll serve as the primary technical point of contact post-sale, partnering ...
Support Engineer
San Francisco, CA · On-site
$120K - $160K/yr
The Role As Fable's first Support Engineer, you will own the end-to-end technical support experience for our customers. You'll serve as the primary technical point of contact post-sale, partnering ...
Support Engineer
$65K - $75K/yr
The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box, router, modem, PON, Wi-Fi, and XGS-PON technologies. This role supports customers through phone, email ...
Support Engineer
$65K - $75K/yr
The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box, router, modem, PON, Wi-Fi, and XGS-PON technologies. This role supports customers through phone, email ...
Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do support engineer jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?
To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.
What are Support Engineers?
Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.
What is the difference between Support Engineer vs Technical Support Specialist?
| Aspect | Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are common | Often similar credentials; certifications like CompTIA or vendor-specific ones are common |
| Work Environment | Involves troubleshooting complex technical issues, often in a technical or engineering team | Provides frontline support, often via phone, email, or chat, handling common user issues |
| Employer & Industry Usage | Used in IT, tech companies, and software firms for technical problem resolution | Common in customer service centers, IT support, and tech companies for user assistance |
Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.
How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?
Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What cities are hiring for Support Engineer jobs? Cities with the most Support Engineer job openings:
What are the most commonly searched types of Support Engineer jobs? The most popular types of Support Engineer jobs are:
Who are the top companies hiring for Support Engineer jobs? The top employers for Support Engineer jobs are:
What states have the most Support Engineer jobs? States with the most job openings for Support Engineer jobs include:
What job categories do people searching Support Engineer jobs look for? The top searched job categories for Support Engineer jobs are:
What are popular job titles related to Support Engineer jobs? For Support Engineer jobs, the most frequently searched job titles are:
Job description
Job Summary:
Robinhood is a company on a mission to democratize finance for all. They are seeking a Support Engineer to provide technology support to employees, focusing on troubleshooting and improving the technology experience in their Westlake office.
Responsibilities:
• Provide Tier 1 and Tier 2 support for Robinhood employees, including queue triage, troubleshooting, onboarding, offboarding, and onsite technology support.
• Serve as the primary Support Engineering presence for the Westlake office, including AV support, return-to-office technology needs, and onsite events.
• Troubleshoot and support MacOS, Windows, iOS, Android, Google Workspace, Okta, Slack, 1Password, MDM tools, Zscaler, Jira Service Management, and ServiceNow.
• Use ticket data, recurring issue patterns, and employee feedback to improve support workflows, documentation, and knowledge resources.
• Help operationalize AI-enabled support tools, including Gemini, Claude, ChatGPT, or similar tools, to improve response quality, ticket deflection, and internal support processes.
Qualifications:
Required:
• 2+ years of relevant experience in IT support, support engineering, help desk, workplace technology, or a related technical support role.
• Experience supporting MacOS, Windows, iOS, Android, SaaS tools, MDM platforms, VPN tools, and IT service management systems such as Jira Service Management or ServiceNow.
• Experience using AI tools such as Gemini, Claude, ChatGPT, or similar tools to improve workflows, documentation, troubleshooting, or support quality.
• Strong communication, organization, and employee support skills, including experience helping users through technical issues with clarity and care.
• Ability to work independently as an onsite support representative while staying closely connected with distributed peers across Support Engineering, Systems, Corporate Applications, Operations, Corporate Security, Workplace, Customer Experience, and Learning & Development.
Company:
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission. Founded in 2013, the company is headquartered in Menlo Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Robinhood is a company on a mission to democratize finance for all. They are seeking a Support Engineer to provide technology support to employees, focusing on troubleshooting and improving the technology experience in their Westlake office.
Responsibilities:
• Provide Tier 1 and Tier 2 support for Robinhood employees, including queue triage, troubleshooting, onboarding, offboarding, and onsite technology support.
• Serve as the primary Support Engineering presence for the Westlake office, including AV support, return-to-office technology needs, and onsite events.
• Troubleshoot and support MacOS, Windows, iOS, Android, Google Workspace, Okta, Slack, 1Password, MDM tools, Zscaler, Jira Service Management, and ServiceNow.
• Use ticket data, recurring issue patterns, and employee feedback to improve support workflows, documentation, and knowledge resources.
• Help operationalize AI-enabled support tools, including Gemini, Claude, ChatGPT, or similar tools, to improve response quality, ticket deflection, and internal support processes.
Qualifications:
Required:
• 2+ years of relevant experience in IT support, support engineering, help desk, workplace technology, or a related technical support role.
• Experience supporting MacOS, Windows, iOS, Android, SaaS tools, MDM platforms, VPN tools, and IT service management systems such as Jira Service Management or ServiceNow.
• Experience using AI tools such as Gemini, Claude, ChatGPT, or similar tools to improve workflows, documentation, troubleshooting, or support quality.
• Strong communication, organization, and employee support skills, including experience helping users through technical issues with clarity and care.
• Ability to work independently as an onsite support representative while staying closely connected with distributed peers across Support Engineering, Systems, Corporate Applications, Operations, Corporate Security, Workplace, Customer Experience, and Learning & Development.
Company:
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission. Founded in 2013, the company is headquartered in Menlo Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.