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Support Engineer Jobs in New York (NOW HIRING)

SingleStore

Support Engineer

New York, NY · On-site

This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host ...

SingleStore

Support Engineer

New York, NY · On-site

This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host ...

SingleStore-LinkedIn

Support Engineer

New York, NY

This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host ...

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function ...

Avoca AI

Support Engineer

New York, NY · On-site

$120K - $150K/yr

As a Support Engineer at Avoca, you're the person who makes that moment go well. This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cloaked

Support Engineer

New York, NY · On-site

$120K - $160K/yr

The hardest problems need an engineer, and the tools the team relies on need someone to build and ... Build internal support tools. Build and maintain the tools our support team uses every day ...

New

Octaura

Platform Support Engineer

New York, NY · Hybrid

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

TAD PGS, Inc.

Product Support Engineer

Wall, NJ · On-site

$45 - $50/hr

As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer ...

TAD PGS, Inc

Product Support Engineer

Wall, NJ

$45 - $50/hr

As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer ...

WAZER

Hardware Support Engineer

Yonkers, NY · On-site

As a Tier 2 Hardware Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality ...

Octaura

Platform Support Engineer

New York, NY · On-site

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

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Support Engineer information

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How much do support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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For Support Engineer jobs in New York, the most frequently searched job titles are:

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The top searched job categories for Support Engineer jobs in New York are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

Support Engineer

SingleStore

New York, NY • On-site

Full-time

Re-posted 28 days ago

Job description

Position Overview
Our customers are at the forefront of some of the most interesting data in the world, using SingleStore to push the boundaries every day. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical customer issues.
This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host-related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues. Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis.
To accurately identify the source and solution of an issue, this team will take the time to learn about the customer's business and systems while helping to improve their fundamental SingleStore and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc.
Required Hours:
  • Working hours: 8:00 AM ET - 6:00 PM ET
  • This is a weekend support role with a 4-day workweek, scheduled from Thursday through Sunday.
  • The role consists of four 10-hour shifts per week.
  • Monday, Tuesday, and Wednesday are designated days off.
  • Participation in the on-call rotation is required, which may include weekends and holidays.

What you'll do:
  • Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
  • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
  • Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
  • Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
  • Ensure customers have a positive support experience during every interaction.

Your Experience:
  • 4+ years of advanced customer-facing technical support experience.
  • Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
  • A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files. Familiarity with Kubernetes and past Testing/QA experience.
  • Experience with a scripting or coding language. Whether it's Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base.
  • Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.
  • Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users.

About us:
SingleStore delivers the cloud-native database with the speed and scale to power the world's data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we're proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
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