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Weekend Software Support Engineer Jobs in New York

Navan

IT Support Engineer

New York, NY

Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and ... and weekends * Accountability for site IT Operations and Maintenance (e.g. workstation setups ...

Cognition

AI Support Engineer

New York, NY · On-site

We're the makers of Devin, the first AI software engineer. Our team is extremely talent-dense ... As an AI Support Engineer, you will be responsible for resolving complex technical issues for ...

Cognition

AI Support Engineer

New York, NY · On-site

We're the makers of Devin, the first AI software engineer. Our team is extremely talent-dense ... As an AI Support Engineer, you will be responsible for resolving complex technical issues for ...

SingleStore

Support Engineer

New York, NY · On-site

This is a weekend support role with a 4-day workweek , scheduled from Thursday through Sunday ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

SingleStore

Support Engineer

New York, NY

This is a weekend support role with a 4-day workweek , scheduled from Thursday through Sunday ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

SingleStore-LinkedIn

Support Engineer

New York, NY · On-site

This is a weekend support role with a 4-day workweek , scheduled from Thursday through Sunday ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

Navan

IT Support Engineer

New York, NY · On-site

$54K - $120K/yr

Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and ... and weekends * Accountability for site IT Operations and Maintenance (e.g. workstation setups ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

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Weekend Software Support Engineer information

What does a weekend software support engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a weekend software support engineer?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
What are the most commonly searched types of Software Support Engineer jobs in New York? The most popular types of Software Support Engineer jobs in New York are:
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Weekend Software Support Engineer jobs near you
Infographic showing various Weekend Software Support Engineer job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Software Support Engineer

Sunbird Software Inc.

Piscataway, NJ • On-site

$50K - $80K/yr

Full-time

Posted 22 days ago

Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.
Essential duties and responsibilities
  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications
  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills
A candidate with any of the following will be at an advantage:
  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested?
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers

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