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Weekend Software Support Engineer Jobs in New York

LOG-NET, Inc.

Software Engineer I

Tinton Falls, NJ · On-site

SOFTWARE ENGINEER I Move products for clients. Build a career for yourself. Log-Net, Inc provides ... We currently have a unique opportunity for a Product Support Engineer (PSE) in our New Jersey ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

Required Skills: * 5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting * Minimum of ...

LOG-NET, Inc.

Software Engineer I

Tinton Falls, NJ · On-site

SOFTWARE ENGINEER I Move products for clients. Build a career for yourself. Log-Net, Inc provides ... We currently have a unique opportunity for a Product Support Engineer (PSE) in our New Jersey ...

VAST Data

Customer Support Engineer

New York, NY · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

AITAN

Field Support Engineer

Mahwah, NJ

$100K - $130K/yr

With over 500,000 hours of frontline operational use and TRL-9 validation, our software is not a ... The Role We are looking for a Field Support Engineer to own the technical execution of AITAN ...

New

Thrive

Client Support Engineer

Manhattan, NY · On-site

$80K - $105K/yr

New York, NY (onsite 5x/week) Position Overview Provide technical hardware, software, and ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

Thrive

Client Support Engineer

Manhattan, NY · On-site

$80K - $105K/yr

New York, NY (onsite 5x/week) Position Overview Provide technical hardware, software, and ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

Required Skills: * 5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting * Minimum of ...

Osttra

Application Support Engineer

Manhattan, NY · On-site

$80 - $90/hr

SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven ... Ability to participate in occasional weekend work on a rotational basis. Additional preferred ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven ... Ability to participate in occasional weekend work on a rotational basis. Additional preferred ...

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Weekend Software Support Engineer information

What does a weekend software support engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are the key skills and qualifications needed to thrive as a weekend software support engineer?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.

What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the most commonly searched types of Software Support Engineer jobs in New York?

The most popular types of Software Support Engineer jobs in New York are:

What are popular job titles related to Weekend Software Support Engineer jobs in New York?

For Weekend Software Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Weekend Software Support Engineer jobs in New York look for?

The top searched job categories for Weekend Software Support Engineer jobs in New York are:

Weekend Software Support Engineer jobs near you
Infographic showing various Weekend Software Support Engineer job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Engineer

Sigma Computing

New York, NY

$90K - $115K/yr

Full-time

Re-posted 17 days ago

Job description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
  • Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For
  • 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
  • SQL proficiency - strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
  • SQL query performance troubleshooting and query plan analysis.
  • Proficient in data modeling concepts.
  • Ability to chart data into logical visualizations.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Excellent verbal and written communication skills.
  • A strong desire to build scalable processes for issue resolution - documenting common patterns and building tooling for diagnosing issues.
  • Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience
  • Supporting a cloud service in production.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $90k - $115k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.

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