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Weekend Software Support Engineer Jobs in New York

Verkada

Technical Support Engineer

New York, NY · On-site

About the Role Verkada is looking for Technical Support Engineers to support our growing base of ... Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device ... Firewalls, AV software, and ACLs. * Familiar with installing and supporting Java, Apache Tomcat ...

Thrive

Client Support Engineer

New York, NY · On-site

$80K - $105K/yr

New York, NY (onsite 5x/week) Position Overview Provide technical hardware, software, and ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

VAST Data

Customer Support Engineer

New York, NY · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device ... Firewalls, AV software, and ACLs. * Familiar with installing and supporting Java, Apache Tomcat ...

Edutek Ltd.

Support Engineer Level 3

White Plains, NY · On-site

$60K - $75K/yr

Support Engineer Level 3 The position calls for a hard-working support engineers with varied skills ... Perform device configuration, software updates, and proactive system maintenance to ensure ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven ... Ability to participate in occasional weekend work on a rotational basis. Additional preferred ...

Kombo

Developer Support Engineer (NYC)

New York, NY · On-site

$151K/yr

Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations * You can navigate large, unfamiliar codebases. You're ...

TURNER

VDC Assistant (Software Support)

Manhattan, NY · On-site

$21.75 - $29.25/hr

This role will have a primary focus on software engineering to support continual innovation and develop custom applications and data solutions that improve workflows and address industry challenges.

Peloton

IT Support Engineer

New York, NY · On-site

As a Support Engineer, you will work across the teams in our North America footprint to provide and ... User hardware/software/peripheral support * LAN troubleshooting and support * Systems ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

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Weekend Software Support Engineer information

What does a weekend software support engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a weekend software support engineer?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.

What are the most commonly searched types of Software Support Engineer jobs in New York?

The most popular types of Software Support Engineer jobs in New York are:

What are popular job titles related to Weekend Software Support Engineer jobs in New York?

For Weekend Software Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Weekend Software Support Engineer jobs in New York look for?

The top searched job categories for Weekend Software Support Engineer jobs in New York are:

What cities in New York are hiring for Weekend Software Support Engineer jobs?

Cities in New York with the most Weekend Software Support Engineer job openings:

Weekend Software Support Engineer jobs near you
Infographic showing various Weekend Software Support Engineer job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Engineer

Verkada

New York, NY • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

About the RoleVerkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
 
Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in New York, NY.
What You'll Do
  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale
What You Bring
  • Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
  • Willing and able to work on-site in San Mateo 5 days per week
Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
  • Professional development stipend
  • Fertility stipend 
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits
Additional Information:
  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

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