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Software Support Engineer Jobs (NOW HIRING)

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

Kiongroup

Software Support Engineer

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Salt Lake City, UT · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

PCMI LLC

Software Support Engineer

Park Ridge, IL · On-site

$65K - $75K/yr

What You'll Do As a Software Support Engineer, you will support IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills ...

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Salt Lake City, UT · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

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All JobsSoftware Support Engineer Jobs

Software Support Engineer information

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$39.5K

$90.7K

$166.5K

How much do software support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like machine learning, cloud computing, or working at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in competitive markets or leadership roles.

What does a software support engineer do?

A software support engineer provides technical assistance to users and clients by diagnosing and resolving software issues, often through troubleshooting, remote support, or on-site visits. They may also assist with software installation, updates, and documentation, using tools like ticketing systems and diagnostic software to ensure smooth operation and customer satisfaction.

Will AI replace software engineers in 2040?

Software Support Engineers perform tasks that require problem-solving, communication, and understanding of complex systems, which are difficult for AI to fully replicate. While AI tools can automate routine coding and troubleshooting, human oversight and expertise will remain essential for designing, implementing, and maintaining software systems in 2040.

Can I make 200k a year as a software engineer?

Software Support Engineers typically earn less than $200,000 annually, with salaries varying based on experience, location, and company size. Senior roles, specialized skills, and working in high-cost areas or at large tech firms can increase earning potential toward or above that level.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

More about Software Support Engineer jobs
What cities are hiring for Software Support Engineer jobs? Cities with the most Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
Who are the top companies hiring for Software Support Engineer jobs? The top employers for Software Support Engineer jobs are:
What states have the most Software Support Engineer jobs? States with the most job openings for Software Support Engineer jobs include:
What job categories do people searching Software Support Engineer jobs look for? The top searched job categories for Software Support Engineer jobs are:
What are popular job titles related to Software Support Engineer jobs? For Software Support Engineer jobs, the most frequently searched job titles are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

Redolent, Inc

Bentonville, AR • On-site

Other

Posted 14 hours ago

Job description

One of our direct client is urgently looking for a Software Support Engineer @ Bentonville AR
TITLE: Software Support Engineer
LOCATION:Bentonville AR
Duration: 6 to 12+ Months
Rate: DOE
Description:
Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Minimum Qualifications :
Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.
Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

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