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Software Support Engineer Jobs (NOW HIRING)

Dematic

Software Support Engineer

Plano, TX · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Dematic

Software Support Engineer

Atlanta, GA · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Dematic

Software Support Engineer

Grand Rapids, MI · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

PCMI LLC

Software Support Engineer

Park Ridge, IL · On-site

$65K - $75K/yr

What You'll Do As a Software Support Engineer, you will support IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills ...

Dematic

Software Support Engineer

Salt Lake City, UT · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Kion Group AG

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Salt Lake City, UT

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

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All JobsSoftware Support Engineer Jobs

Software Support Engineer information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

More about Software Support Engineer jobs
What cities are hiring for Software Support Engineer jobs? Cities with the most Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
Who are the top companies hiring for Software Support Engineer jobs? The top employers for Software Support Engineer jobs are:
What states have the most Software Support Engineer jobs? States with the most job openings for Software Support Engineer jobs include:
What job categories do people searching Software Support Engineer jobs look for? The top searched job categories for Software Support Engineer jobs are:
What are popular job titles related to Software Support Engineer jobs? For Software Support Engineer jobs, the most frequently searched job titles are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Temporary, and 8% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

Vicon Industries

Hauppauge, NY

Full-time

Posted 15 days ago

Job description

At Vicon, we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving the security and monitoring needs of some of the most important institutions in America, our exactness and ability to execute are pivotal to our core organizational mission. Our mission is to build the best video security solutions to create a safer and smarter world.

Vicon is looking for a Software Support Engineer to join our team. Software Support Engineers support our engineering organization with customer field issues by debugging problems and creating and deploying code patches.  This developer would work as part of Vicon’s product development team.  

Responsibilities:

  • Work with Vicon's software development teams across the globe on the development of Vicon's products.
  • Help Tech Support in identifying and resolving field issues.
  • Diagnose and debug major issues in our customer's environments.
  • Create and deploy code patches to resolve customer problems.
  • Configure and troubleshoot third party integrations with our product.
  • Work with the development team to define add features for troubleshooting and observability.
  • Ensure all products are built and released with an appropriate level of quality.

Qualifications

  • Bachelor's degree in computer science or computer engineering, or at least 3 years of software development experience.
  • Hands-on development experience knowledge of the product life cycle.
  • Excellent code writing skills, and a commitment to writing high quality code.
  • In-depth knowledge of .NET technologies with its basics
  • Experience in performing third party integrations.
  • Knowledge of network, client side and open source
  • Experience in software architecture and design principles
  • Exposure to TFS, GitHub and Advance Installer is an added advantage.
  • Exposure of using 3rdparty tools like, postman, fiddler, Wireshark, etc.
  • Ability to revise, update, refactor and debug code
  • Experience in running SQL queries and working on SQL Database. Knowledge of best practices when dealing with relational databases
  • Capable of troubleshooting common database issues
  • Excellent analytical and problem-solving skills.
  • Positive attitude and a team-first orientation.
  • Commitment to delivering quality products and services to customers.
  • Must be local to Hauppauge, NY

Apply