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Software Support Engineer Jobs in Minneapolis, MN

Konik

Software Support Engineer

Minneapolis, MN

Software Support Engineer - Software & Hardware Systems Minneapolis, MN | Direct Hire | $100,000-$110,000 + Bonus Opportunity Konik is partnering with an innovative engineering and manufacturing ...

Compunnel

Production Support Engineer

Saint Paul, MN · On-site

$42.50 - $55.25/hr

Job Summary We are seeking a technically skilled Production Support Engineer to support internal and external energy software platforms through application troubleshooting, root cause analysis, issue ...

TestingXperts

Application Support Engineer

Eagan, MN

Application Support Engineer Location: Eagan, MN Unix or Linux Hardware and Application Support ... Software Deployment Lifecycle concepts and application Experience writing technical knowledge (ie ...

Noblesoft Technologies

Data Engineer

Minneapolis, MN · Remote

$117K - $140K/yr

Minneapolis, MN(Remote) AI Dojo Databricks SRE/Support Engineer As Databricks SRE and Support ... Proven experience working on large-scale, cloud-based, enterprise-level software platforms and deep ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Minneapolis, MN

Software Support Engineer information

See Minneapolis, MN salary details

$41.2K

$94.6K

$173.8K

How much do software support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for software support engineer in Minneapolis, MN is $94,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $130,500.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Minneapolis, MN?

The most popular types of Software Support Engineer jobs in Minneapolis, MN are:

What are popular job titles related to Software Support Engineer jobs in Minneapolis, MN?

For Software Support Engineer jobs in Minneapolis, MN, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Minneapolis, MN look for?

The top searched job categories for Software Support Engineer jobs in Minneapolis, MN are:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Minneapolis, MN as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,634 per year, or $45.5 per hour.

Software Support Engineer

Konik

Minneapolis, MN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Software Support Engineer – Software & Hardware Systems

Minneapolis, MN | Direct Hire | $100,000–$110,000 + Bonus Opportunity

Konik is partnering with an innovative engineering and manufacturing company seeking a Technical Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment. This role combines technical troubleshooting, software debugging, system integration, and customer communication to help resolve complex issues and improve product reliability.

The ideal candidate will have experience supporting technical products, troubleshooting software and hardware issues, and working cross-functionally with engineering teams. This position offers the opportunity to work directly with customers while contributing to software improvements, testing processes, and product development initiatives.

Software Support Engineer – Software & Hardware Systems Responsibilities

  • Provide advanced technical support for customers using complex software and hardware systems.
  • Troubleshoot software, hardware, networking, and system integration issues to minimize customer downtime.
  • Identify, reproduce, and document software defects while partnering with engineering teams on solutions.
  • Develop troubleshooting procedures, test plans, and technical documentation for software updates and product improvements.
  • Integrate and validate software solutions on product hardware platforms.
  • Create and maintain knowledge databases, service documentation, and technical support records.
  • Collaborate with engineering, manufacturing, field service, and customers throughout product testing and support activities.
  • Support field service activities and customer deployments as needed.

Software Support Engineer – Software & Hardware Systems Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or related technical field; equivalent experience considered.
  • 5+ years of relevant technical support, software, hardware, or engineering experience.
  • Experience troubleshooting Windows-based systems, device drivers, network connectivity, and database connections.
  • Strong problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
  • Experience with issue tracking systems such as Jira or Confluence.
  • Strong written and verbal communication skills with the ability to work directly with customers.
  • Ability to manage multiple priorities while working independently and collaboratively.

Preferred Qualifications:

  • Experience supporting highly technical products or industrial equipment.
  • Knowledge of digital electronics and hardware systems.
  • Experience with software testing and validation.
  • Experience with Python, SQL, MODBUS, Ethernet, or communication protocols.
  • Customer-facing technical support or field service experience.

Benefits

  • Discretionary profit-sharing bonus opportunity
  • Health, dental, and vision insurance
  • Health Savings Account (HSA)
  • 401(k) with Roth option
  • Paid time off
  • Life and disability insurance
  • Tuition reimbursement

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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

Konik has been creating impactful relationships between technical talent and employers for more than 50 years.

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