ZipRecruiter

Log In

1

Support Engineer Jobs in Minneapolis, MN (NOW HIRING)

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

  • Medical

  • Dental

Product Support Engineer Eagan, MN | $30 - 55/hr | Contract to Hire Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior ...

Konik

Software Support Engineer

Minneapolis, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Software Support Engineer - Software & Hardware Systems Minneapolis, MN | Direct Hire | $100,000-$110,000 + Bonus Opportunity Konik is partnering with an innovative engineering and manufacturing ...

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

Job Title- Production Support Engineer Location- Minneapolis Minnesota 55415 (Hybrid) Duration- 24 Months (Contract Position) Skills: Required Qualifications: 4+ years of Systems Engineering ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer ...

TestingXperts

Application Support Engineer

Eagan, MN · On-site

Application Support Engineer Location: Eagan, MN Unix or Linux Hardware and Application Support. Windows 2003, 2008 R2, 2012 Hardware and Application Support Incident, Change, and Problem Management ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Minneapolis, MN

Support Engineer information

See Minneapolis, MN salary details

$17

$41

$71

How much do support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support engineer in Minneapolis, MN is $41.62, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $48.65 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Minneapolis, MN?

The most popular types of Support Engineer jobs in Minneapolis, MN are:

What are popular job titles related to Support Engineer jobs in Minneapolis, MN?

For Support Engineer jobs in Minneapolis, MN, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Minneapolis, MN look for?

The top searched job categories for Support Engineer jobs in Minneapolis, MN are:

What cities near Minneapolis, MN are hiring for Support Engineer jobs?

Cities near Minneapolis, MN with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Minneapolis, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,562 per year, or $41.6 per hour.

Product Support Engineer

Konik

Saint Paul, MN • On-site

$30 - $55/hr

Contractor

Medical, Dental

Posted 13 days ago

Job description

Product Support Engineer
Eagan, MN | $30 - 55/hr | Contract to Hire
Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior or principal level. As a Product Support Engineer, you'll play a key role in making sure complex products and systems for the defense industry remain safe, reliable, maintainable, and cost-effective throughout their entire lifecycle. You'll influence design decisions, define maintenance strategies, and manage long-term risks like obsolescence—all while ensuring technical data and documentation are accurate, clear, and user-friendly.
This is a collaborative role where you'll work closely with engineers, technical writers, and program stakeholders to bridge the gap between design, sustainment, and the end user. If you are a mechanically inclined individual who enjoys working in an analytical, cross-functional setting supporting complex electromechanical products, you are encouraged to apply!
Product Support Engineer Responsibilities:

  • Perform logistics analyses to define spares, provisioning, and maintenance strategies.
  • Influence system and component design for maintainability, reliability, and lifecycle cost efficiency.
  • Develop, review, and maintain CDRLs, provisioning files, and logistics support documentation.
  • Collaborate with engineering, publications, and cross-functional teams to ensure data integrity.
  • Monitor and address obsolescence risks (DMSMS) throughout program lifecycles.
  • Validate technical publications and Interactive Electronic Technical Manuals (IETM) for accuracy and usability.
  • Provide input for supportability, reliability, and safety analyses (LORA, FMECA, MTBF, MTTR, RAM).
  • Prepare and deliver sustainment metrics, dashboards, and lifecycle sustainment plans.
  • Support technical writers and artists in creating accurate maintenance manuals.
  • Participate in provisioning conferences, RCM reviews, and customer sustainment discussions.


Product Support Engineer Qualifications:

  • Bachelor's in Engineering, Physics, or related technical field.
  • Entry-level candidates with an engineering background will be considered; 3-7 years of experience for senior level; 8-12+ years of experience for principal level.
  • Strong analytical, problem-solving, and data analysis skills; ideal prospects will have a strong mechanical inclination.
  • Experience with technical documentation review, provisioning data, sustainment planning, and developing procedures in secure settings.
  • Proficiency with Microsoft Office and collaboration platforms (SharePoint, Teams).
  • Ideal candidate will have prior experience in a technical customer-facing role.
  • U.S. Person status required (ITAR compliance required).
  • Defense, aerospace, or related industry experience is a plus.


Benefits:

  • Health & Dental Insurance
  • Minnesota Earned Sick & Safe Time
  • Overtime Eligibility
  • Weekly paychecks


Be the first to learn about future positions by joining our Newsletter and following us on LinkedIn!


Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.


Konik has been creating impactful relationships between technical talent and employers for more than 50 years. Konik has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception, and maintains a strong commitment to customer service.

#LI-SR1

Apply