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Remote Desktop Support Engineer Jobs in Minneapolis, MN

Whitefox

Customer Support Engineer

Minneapolis, MN · Remote

Customer Support Engineer Do you want to join a purpose driven company who are making a global ... Remote + Onsite Additional pay: * Bonus pay Benefits: * 401(k) matching * Dental insurance * Health ...

Noblesoft Technologies

Data Engineer

Minneapolis, MN · Remote

$117K - $140K/yr

Minneapolis, MN(Remote) AI Dojo Databricks SRE/Support Engineer As Databricks SRE and Support Engineer, you will work on operations related to AI Dojo (AI/ML upskilling program developed by Optum/UHG ...

Tennant Company

Senior Software Engineer

Golden Valley, MN · On-site +1

$97K - $150K/yr

Hands-on experience leading projects and leading local and remote teams to build, enhance, support ... desktop applications. * Strong understanding of object-oriented design, SOLID principles ...

Tennant Company

Senior Software Engineer

Golden Valley, MN · On-site +1

$97K - $150K/yr

Hands-on experience leading projects and leading local and remote teams to build, enhance, support ... desktop applications. * Strong understanding of object-oriented design, SOLID principles ...

KEYENCE

Field Application Engineer '27

Minnetonka, MN · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Experience supporting Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP , and remote users. * Strong troubleshooting skills for desktop hardware, software ...

legence

Power BI Data Engineer

Minneapolis, MN · On-site +1

$119K - $143K/yr

This position is remote with preference to align to one of Legence' s office locations. Key ... Develop advanced DAX calculations, measures, and calculated columns to support complex analytical ...

legence

Power BI Data Engineer

Minneapolis, MN · On-site +1

$119K - $143K/yr

This position is remote with preference to align to one of Legence' s office locations. Key ... Develop advanced DAX calculations, measures, and calculated columns to support complex analytical ...

Legence

Power BI Data Engineer

Minneapolis, MN · On-site +1

$119K - $143K/yr

This position is remote with preference to align to one of Legence' s office locations. Key ... Develop advanced DAX calculations, measures, and calculated columns to support complex analytical ...

legence

Power BI Data Engineer

Minneapolis, MN · On-site +1

$119K - $143K/yr

This position is remote with preference to align to one of Legence' s office locations. Key ... Develop advanced DAX calculations, measures, and calculated columns to support complex analytical ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Minneapolis, MN

Remote Desktop Support Engineer information

See Minneapolis, MN salary details

$10

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$47

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Minneapolis, MN is $28.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $32.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Minneapolis, MN? The most popular types of Desktop Support Engineer jobs in Minneapolis, MN are:
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What cities near Minneapolis, MN are hiring for Remote Desktop Support Engineer jobs? Cities near Minneapolis, MN with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Minneapolis, MN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,610 per year, or $28.2 per hour.

Technical Product Support Engineer- (Remote)

Trane Technologies plc

Saint Paul, MN • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

117th of 538 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
In this position as a Technical Product Support Engineer, you will be providing technical support for the startup, operation, and service of Trane/American Standard Unitary equipment. Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Product Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as: Packaged Rooftop AC units, Unitary Split Systems. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
Preferred candidate should demonstrate strong proficiency with Symbio and ReliaTel control platforms, with particular expertise in BACnet controls, system integration, startup, and troubleshooting.
What you will do:
  • Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
  • Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
  • On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
  • Manages and leverages relationships with manufacturing site teams as well as field offices
  • During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
  • Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
  • Documents work by following pre-defined procedures and completing documentation of support given
  • As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company
  • Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
  • Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
  • Reviews warranty claims against history of technical support provided and makes recommendations as to warranty coverage
  • Uses technical support and warranty data to drive 9-step problem solving to reduce common failures
  • Applies their expertise with equipment to create content for technical literature and end-user equipment startup guides

What you will bring:
  • 12+ years of experience preferred but not required in servicing HVAC equipment and systems.
  • Associates or Bachelors in an Engineering discipline is preferred but not required.
  • Professionally trained on various Trane equipment
  • Ability to travel up to 10%
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
  • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
  • Ability to manage support cases within Zendesk software

Key Competencies:
  • Excellent written and verbal communication.
  • Ability to troubleshoot complex refrigeration and electrical systems
  • Keeps current on Trane Unitary Light Commercial products concerning installation, operation, maintenance, service, and repair
  • Additional knowledge of Large Unitary Products and BAS systems would be beneficial, but not required
  • Adaptable and possesses the ability to prioritize multiple high-priority customer cases
  • Flexibility to work extended hours on occasion
  • Ability to meet short- and long-term deadlines
  • Effectively meet the needs of internal and external customers
  • Ability to work regularly and dependably
  • Ability to function in a team environment
  • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $146,720.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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