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Remote Desktop Support Engineer Jobs (NOW HIRING)

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Desktop Engineer Location : Remote We are currently seeking candidates who meet the following ... Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk). * Certifications ...

Noblesoft Technologies

Desktop Support

Melbourne, FL · Remote

$20.75 - $26.25/hr

Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience necessary * Expert in handling Office Applications i.e Outlook ,MS Teams , Zoom Conferencing

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. User account setup using local, open directory and active directory. Migration of user data from system to system. Imaging ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... via Remote Desktop, SSH, browser, etc. * Experience with VMWare or other server/desktop ...

HOPCo

Desktop Support ENG

Colorado Springs, CO · On-site +1

... programming, documentation, and process creation • Knowledge of asset and time management skills ... remote telework • On-site as needed PHYSICAL/MENTAL DEMANDS • Requires sitting and standing ...

NTT DATA Services

Desktop Support Technician

Irvine, CA · On-site +1

$21.50 - $27.25/hr

The Desktop Support will be responsible for performing various managed client services for a ... Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ...

NTT DATA Services

Desktop Support Technician

Irvine, CA · On-site +1

$21.75 - $27.75/hr

The Desktop Support will be responsible for performing various managed client services for a ... Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ...

NTT DATA Services

Desktop Support Technician

Portland, OR · On-site +1

$21.50 - $27.25/hr

The Desktop Support will be responsible for performing various managed client services for a ... Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ...

NTT DATA Services

Desktop Support Technician

Portland, OR · On-site +1

$21.25 - $27/hr

The Desktop Support will be responsible for performing various managed client services for a ... Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

The Senior Specialist focuses on the remote resolution of complex technical issues to minimize unnecessary escalations to the Desktop Support team, handling items that require advanced diagnostic ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

The Senior Specialist focuses on the remote resolution of complex technical issues to minimize unnecessary escalations to the Desktop Support team, handling items that require advanced diagnostic ...

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily ... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ...

NTT DATA Services

Desktop Support Technician

Sulligent, AL · On-site +1

$11.25 - $14.25/hr

We are currently seeking a Desktop Support Technician to join our team in Sulligent, Alabama (US-AL ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

Desktop Support Technician

Avon, IN · On-site +1

$19.50 - $24.75/hr

We are currently seeking a Desktop Support Technician to join our team in Avon, Indiana (US-IN ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

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Remote Desktop Support Engineer information

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$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs
What cities are hiring for Remote Desktop Support Engineer jobs? Cities with the most Remote Desktop Support Engineer job openings:
What are the most commonly searched types of Desktop Support Engineer jobs? The most popular types of Desktop Support Engineer jobs are:
What states have the most Remote Desktop Support Engineer jobs? States with the most job openings for Remote Desktop Support Engineer jobs include:
What job categories do people searching Remote Desktop Support Engineer jobs look for? The top searched job categories for Remote Desktop Support Engineer jobs are:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 10% Part Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Engineer

ACS Consultancy Services

Albany, NY • Remote

Other

Posted 4 days ago

Job description

Job Title: Desktop Engineer

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Install, configure, and support Windows and macOS-based desktop and laptop systems.
  • Provide Tier 2/3 support for end-user issues related to hardware, software, and networking.
  • Manage desktop imaging and deployment using tools such as SCCM, Intune, or MDT.
  • Troubleshoot and resolve technical issues, ensuring timely and accurate resolutions.
  • Maintain system and user documentation, asset inventory, and configuration records.
  • Configure and support desktop security, antivirus, and encryption solutions.
  • Assist with application packaging, patch management, and software distribution.
  • Coordinate with other IT teams to support upgrades, migrations, and infrastructure projects.
Qualifications:
  • Bachelor's degree in Information Technology or related field (or equivalent experience).
  • Experience in a Desktop Support or Desktop Engineering role.
  • Strong knowledge of Windows 10/11, Active Directory, Group Policy, and Office 365.
  • Hands-on experience with device imaging and deployment tools (SCCM, Intune, etc.).
  • Proficiency in PowerShell or other scripting languages for automation tasks.
  • Solid understanding of networking basics (TCP/IP, DNS, DHCP).
  • Strong troubleshooting and diagnostic skills.
  • Experience with cloud-based device management (e.g., Autopilot, Azure AD).
  • Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk).
  • Certifications such as CompTIA A+, Microsoft MCP/MCSA/MD-100/MD-101 are a plus.
  • Experience supporting Citrix environments or virtual desktop infrastructure (VDI).
  • Knowledge of endpoint protection and patch management solutions.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.