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Acs Consultancy Services

60 Acs Consultancy Services Jobs Hiring Near You

ACS Consultancy Services

SOA/SAAS Architect

Albany, NY · On-site

Extensive experience architecting Service-Oriented Architecture (SOA), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS) solutions using IBM DataPower ...

ACS Consultancy Services

AI/ML Engineer

Albany, NY · Remote

Collaborate with software engineers to integrate AI/ML solutions into production applications and services. * Perform model evaluation, A/B testing, and tuning to ensure high performance and ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Provide excellent customer service and follow up on user issues. Qualifications: * Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)

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Acs Consultancy Services Jobs Information

Infographic showing various job openings at Acs Consultancy Services in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 96% Physical, and 4% Remote job distribution.

Service Desk Manager

ACS Consultancy Services

Albany, NY • Remote

Other

Re-posted 14 days ago

Job description

Job Title: Service Desk Manager

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Key Responsibilities
  • Lead and manage the IT Service Desk team, ensuring timely and effective technical support.
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
  • Develop and enforce service desk policies, procedures, and standards.
  • Act as the escalation point for complex or high-priority incidents.
  • Implement and maintain ITIL best practices for incident, request, and problem management.
  • Drive continuous improvement initiatives, including knowledge base updates, training, and workflow optimization.
  • Collaborate with infrastructure, application, and cybersecurity teams to ensure seamless IT service delivery.
  • Manage service desk tools and platforms (e.g., ServiceNow, Zendesk, Jira Service Management).
  • Conduct regular performance reviews, coaching, and professional development for service desk staff.
  • Assist with IT audits, compliance efforts, and documentation.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience in IT support or service desk roles, with at least 2 years in a managerial position.
  • Strong understanding of ITIL framework and service management processes.
  • Proven experience with service desk platforms (e.g., ServiceNow, Zendesk, Jira).
  • Excellent communication, leadership, and people management skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer-first mindset and a commitment to delivering excellent support experiences.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.