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Remote Desktop Support Engineer Jobs in Albany, NY

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Desktop Engineer Location : Remote We are currently seeking candidates who meet the following ... Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk). * Certifications ...

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

... desktop platforms, and network technologies. You will troubleshoot issues through phone, email ... Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ...

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

... desktop platforms, and network technologies. You will troubleshoot issues through phone, email ... Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ...

Amat

Technical Support Engineer (TSE) MDP

Albany, NY · On-site +1

$116K - $159K/yr

Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Support desktop, laptop, mobile, and peripheral devices. * Provide excellent customer service and ...

Plug Power, Inc.

Systems Engineer II

Albany, NY · On-site +1

$79K - $118K/yr

Service Engineering Position Summary The Systems Engineer will support the reliability, performance ... Self-directed and organized; capable of managing workstreams independently in a remote environment.

ACS Consultancy Services

Power BI Developer

Albany, NY · Remote

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Strong proficiency with DAX, Power Query (M), and Power BI Desktop/Service. * Experience with SQL ...

HSS Careers

Remote Sales Agent

Albany, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Specialist

Albany, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Schenectady, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Specialist

Schenectady, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Albany, NY

Remote Desktop Support Engineer information

See Albany, NY salary details

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How much do remote desktop support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote desktop support engineer in Albany, NY is $26.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.53 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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The top searched job categories for Remote Desktop Support Engineer jobs in Albany, NY are:

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Cities near Albany, NY with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Albany, NY as of August 2026, with employment types broken down into 2% As Needed, 88% Full Time, 4% Part Time, and 6% Contract. Highlights an 4% In-person, and 96% Remote job distribution, with an average salary of $55,750 per year, or $26.8 per hour.

Desktop Engineer

ACS Consultancy Services

Albany, NY • Remote

Other

Re-posted 10 days ago

Job description

Job Title: Desktop Engineer

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Install, configure, and support Windows and macOS-based desktop and laptop systems.
  • Provide Tier 2/3 support for end-user issues related to hardware, software, and networking.
  • Manage desktop imaging and deployment using tools such as SCCM, Intune, or MDT.
  • Troubleshoot and resolve technical issues, ensuring timely and accurate resolutions.
  • Maintain system and user documentation, asset inventory, and configuration records.
  • Configure and support desktop security, antivirus, and encryption solutions.
  • Assist with application packaging, patch management, and software distribution.
  • Coordinate with other IT teams to support upgrades, migrations, and infrastructure projects.
Qualifications:
  • Bachelor's degree in Information Technology or related field (or equivalent experience).
  • Experience in a Desktop Support or Desktop Engineering role.
  • Strong knowledge of Windows 10/11, Active Directory, Group Policy, and Office 365.
  • Hands-on experience with device imaging and deployment tools (SCCM, Intune, etc.).
  • Proficiency in PowerShell or other scripting languages for automation tasks.
  • Solid understanding of networking basics (TCP/IP, DNS, DHCP).
  • Strong troubleshooting and diagnostic skills.
  • Experience with cloud-based device management (e.g., Autopilot, Azure AD).
  • Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk).
  • Certifications such as CompTIA A+, Microsoft MCP/MCSA/MD-100/MD-101 are a plus.
  • Experience supporting Citrix environments or virtual desktop infrastructure (VDI).
  • Knowledge of endpoint protection and patch management solutions.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.