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Remote Desktop Support Engineer Jobs in Poughkeepsie, NY

The Product Owner acts as a link between product management and the engineering team using data to ... launch support * Effective leadership skills to drive projects to completion * Excellent ...

Lead and mentor a team of remote consultants, supporting their development and optimizing workload ... Army - Power Generation, Corps of Engineers; Air Force - Power Production; Generator Techs;

Remote Desktop Support Engineer information

See Poughkeepsie, NY salary details

$9

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote desktop support engineer in Poughkeepsie, NY is $26.67, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.38 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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What cities near Poughkeepsie, NY are hiring for Remote Desktop Support Engineer jobs? Cities near Poughkeepsie, NY with the most Remote Desktop Support Engineer job openings:
Infographic showing various Remote Desktop Support Engineer job openings in Poughkeepsie, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,476 per year, or $26.7 per hour.

Product Owner (Remote)

Localize

Kingston, NY • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

Localize is seeking an energetic, growth-minded Product Owner to join our US-based remote team


Reporting to the Head of Product, the Product Owner is an important hire for the team as we continue our growth.  We are looking for an experienced, curious, and dedicated individual to drive the execution of our product roadmap.  The individual will be responsible for working with internal and external stakeholders, product definition, and design/development of new features within the Localize product ecosystem.


The Product Owner is a key player who effectively integrates, motivates, and builds relationships with team members, key stakeholders, customers, executives, and other individuals to deliver the best solutions to our customers. The Product Owner acts as a link between product management and the engineering team using data to empower decision making and inform product direction. 


What You'll Do:

  • Contribute to translating business requirements into actionable product and technical requirements.

  • Help coordinate product development efforts from the planning stage through development through launch and beyond.

  • Participate in sprint planning to determine the team’s objectives for the upcoming sprint.

  • Prioritize and maintain the product backlog.

  • Proactively identify and resolve blockers to achieve business objectives for the product, including technical and resourcing challenges.

  • Help manage the day-to-day agile process: defining requirements, working with UX and Design to create wireframes and high-fidelity prototypes, writing user stories, managing the sprint process, and more.

  • Qualify requirements and articulate the why to all stakeholders during refinement meetings.

  • Understand our market, customers, product, and competitive landscape. 

  • Collaborate cross-functionally with engineering, design, finance, risk, sales, marketing and legal to successfully launch and improve our products.

  • Track and analyze the user impact of our product and features by defining key metrics for success.

  • Act with a sense of urgency and intellectual curiosity.

What you bring:

  • 3+ years building SaaS products in an Agile development environment

  • Technical background with a deep understanding of software development processes

  • Experience working closely with technical teams from concept generation through implementation and post launch support

  • Effective leadership skills to drive projects to completion

  • Excellent organizational and time management skills

  • Outstanding written and verbal communication skills

  • Ability to articulate complex concepts and project status

  • Strong interpersonal skills; able to build strong relationships across functions

  • Drive to organize and participate in requirement and design brainstorming sessions

  • A high degree of empathy: an ability to align and relate to the customers

  • Recent experience bringing products to market in an early-stage company environment

  • Self-starter and driver who takes ownership, and the ability to move blazing fast

  • Excellent problem solving and analytical skills, including experience leveraging data to inform decision making and independently solving software engineering problems

  • A proven track record of solving problems and getting things done


Benefits & Perks:


You’ll be joining a close knit and talented team, with plenty of opportunity for professional growth. We offer compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.

  • Competitive salary

  • 401(k) plan + 4% matching

  • 100% company-paid health, dental, and vision insurance

  • Company-paid life insurance and AD&D insurance

  • Work anywhere in North America (we are 100% remote)

  • Shiny new Macbook Pro 16” (or computer of your choice)

  • Monthly stipend for home internet costs

  • Generous PTO package

This position is only open to applicants who reside in and are eligible to work in the US.


About Localize:

The Localize platform is used by 700+ companies to automate the translation of their web and mobile applications and bring their products & services to new markets at record speed. We help companies like Ahrefs to translate their website, NYU Langone Health to translate their urgent care scheduling page, and the University of Nebraska at Kearney to translate their international admissions page. To see our product in action, click any of those links and use the website's language switcher to switch from English to another language. 


Localize works by providing a code snippet (similar to the Google Analytics JavaScript snippet) that our customers add to their website/web app. The Localize snippet pulls in content from the page into the Localize dashboard where our customers log in to add translations and manage their content. Localize automatically deploys those translations to the customer's production site, reducing development costs and accelerating time to market. 


We are a team of ~20 people working fully remote. We offer competitive pay, a full benefits package, and a culture with an emphasis on work + life balance.

This position is only open to applicants who reside in and are eligible to work in the US.  


To apply:  
Along with your resume, send us a cover letter that showcases your personality and tells us why we should hire you. Previous experience working in a remote position is a must.