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Remote Desktop Support Engineer Jobs in Buffalo, NY

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support for end users and application support * Assists with installations and workstation deployment

Cayenta

(Remote) Support Analyst

Alabama, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Harris

(Remote) Senior Software Engineer

Alabama, NY · Remote

$110K - $145K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Harris

(Remote) Senior Software Engineer

Alabama, NY · Remote

$110K - $145K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

HSS Careers

Remote Sales Specialist

Niagara Falls, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Niagara Falls, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Buffalo, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Specialist

Buffalo, NY · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

Harris

Remote Care Management - CMA

Alabama, NY · Remote

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Postman

Enterprise Solutions Engineer

Boston, NY · Remote

$200K - $245K/yr

What You'll Do * Help drive enterprise sales by nurturing prospects & supporting Strategic ... Remote work friendly, with the ability to travel up to 50% * Loves teamwork & collaboration in a ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Buffalo, NY

Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support engineer in Buffalo, NY is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.81 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Cities near Buffalo, NY with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Buffalo, NY as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,391 per year, or $26.1 per hour.

Technical Support Analyst II

Acara Solutions

Buffalo, NY • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About Us:
Join Aleron Group, a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.
What Aleron has to offer:
  • Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k)
  • PTO, plus 10 paid holidays
  • *Pay: $65,000-$75,000
Job Summary:
The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.
Essential Duties and Responsibilities:
  • Desktop support - desk side and remote phone support
  • Provide 1st and 2nd level help desk support for end users and application support
  • Assists with installations and workstation deployment
  • Updates all workstations that are connected to the network
  • Install, configure, and troubleshoot hardware, software issues and rebuilds workstations
  • Monitor for viruses for operating system and network device updates
  • Monitor backup procedures and processes - conduct data restores when required
  • Support multiple branches throughout the Company
  • Some travel to remote offices or external customer sites as needed
  • Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents
  • Use remote access tools to perform diagnostics on users' PC
Other Duties:
  • Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company
  • After hours on call rotation
  • Submit periodic reports to management as requested
  • Update and monitor Windows Server environment as needed
  • Responsible for various other administrative duties as directed by Company

Qualifications and Skills:
Required:
  • Bachelor's degree in Computer Science or 4 years of experience working in technical support
  • 3 years of experience in a help desk and IT environment
  • 1 year of experience in computer project management, back-up systems and configurations
  • 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers
  • Must be able to lift and move up to 50 pounds regularly.
  • Possess a valid driver's license, a good driving record, and a serviceable vehicle suitable for business transportation
Preferred:
  • Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed
  • Must have a broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and LAN troubleshooting skills
  • Must have strong verbal and interpersonal communication skills and be analytical in nature
  • Must have the ability to organize complex material
  • Must be detail orientated
  • Must have excellent verbal and written communication skills
Physical Demands, Work Environment, and Travel:
  • This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.
  • The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.
Additional Information:
  • This job description is subject to change and may be adjusted to meet the company's needs.
  • Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
* The compensation range provided represents our good faith representation of the high and low pay range for this position.