ZipRecruiter

Log In

1

Support Developer Jobs in Buffalo, NY (NOW HIRING)

Ingram Micro

Technical Support Engineer - VTS

Buffalo, NY · On-site

$49K - $79K/yr

We are looking for a Technical Support Engineer to join our high-performing support team and provide technical assistance to our customers. In this role, you will serve as a trusted advisor, solving ...

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

... DevOps Engineer are required. * *This is not a complete listing of the job duties. It's a ... health support, paid time off, RRSP Matching and much more! Equal Opportunity Statement As a ...

Ingrammicro

Technical Support Engineer - VTS

Buffalo, NY

$49K - $79K/yr

Supporting multiple cloud solutions (I.e.Symantec, Acronis, Dropbox, Microsoft O365) * Contributing ... Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP ...

Linde

Technical Support Engineer

Tonawanda, NY

You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...

AppleOne

Java Developer

Buffalo, NY · On-site +1

$140K/yr

... supporting real-time applications, asynchronous workflows, and high-volume transactional systems ... React developers, DevOps engineers, and QA teams to deliver secure, high-quality full-stack ...

CUBRC Inc.

DevOps Engineer

Buffalo, NY · On-site

$93K - $142K/yr

... and support in the writing of required technical volumes such as internal documentation and periodic reports supporting projects. · May survey internal developers to gain insight and valuable ...

CUBRC INC

DevOps Engineer

Buffalo, NY · On-site

$93K - $142K/yr

As a DevOps engineer, you will be helping configure and maintain processes that automate software ... and support in the writing of required technical volumes such as internal documentation and ...

RemX

Be Seen First

Technical Support Specialist

Akron, NY · On-site

$25/hr

Collaborate with Engineering to identify and resolve software, hardware, and design-related issues. * Support continuous product improvement by collecting and reporting field performance data.

StaffBuffalo

Oracle Developer

Buffalo, NY

$80K - $105K/yr

Are you an experienced Oracle Developer who enjoys building, configuring, and supporting enterprise applications that power critical business operations? StaffBuffalo is working with a well ...

next page

Showing results 1-20

All JobsSupport Developer JobsSupport Developer Jobs in Buffalo, NY

Support Developer information

See Buffalo, NY salary details

$37

$65

$79

How much do support developer jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for support developer in Buffalo, NY is $65.20, according to ZipRecruiter salary data. Most workers in this role earn between $44.23 and $77.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities near Buffalo, NY are hiring for Support Developer jobs? Cities near Buffalo, NY with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Buffalo, NY as of June 2026, with employment types broken down into 36% Full Time, 62% Part Time, and 2% Temporary. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $135,613 per year, or $65.2 per hour.
Technical Support Engineer - VTS

Technical Support Engineer - VTS

Ingram Micro

Buffalo, NY • On-site

$49K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Ingram Micro rating

7.1

Company rating: 7.1 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

208th of 371 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
We are looking for a Technical Support Engineer to join our high-performing support team and provide technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top-notch customer experience.
Your role:
  • Responding to inbound Billing and Technical service requests over the phone and email per day directly with customers
  • Accurately and efficiently log all issues and status updates in our internal tracking system
  • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
  • Evaluate and provide resolution for complex customer Billing inquiries
  • Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end user issues
  • Supporting multiple cloud solutions (I.e. Symantec, Acronis, Dropbox, Microsoft O365)
  • Contributing to the development of service desk processes and procedures
  • Interacts closely with various departments and vendors to provide timely resolution on issues
  • Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert and providing diagnoses and issue resolution on our Platform.
  • Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development, and 3rd party Vendor teams
  • Monitoring systems and handling events, proactively recognizing, and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management)
  • Act as first responders to service outages and performance degradation by moderating conference calls and engaging Triage teams to restore service in the shortest time possible (Incident Management)
  • Drive operational efficiency and improvements

* Note: This is not a complete list of tasks.
What you bring to the role:
  • Must be available to work weekends and after hours as needed
  • High school diploma (or equivalent) required. Secondary degree preferred
  • 2+ years of experience working in capacity of Technical Support or similar
  • Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills
  • Strong knowledge of Microsoft O365
  • Ability to prioritize user requests effectively and manage user expectations
  • Ability to balance attention to detail with expeditious execution in a fast-paced environment working
  • Passion for driving exceptional customer experience
  • Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
  • Ability to work through ambiguity and thrive in a rapidly changing business environment
  • Understanding of related terminology and concepts
  • Strong analytical and problem-solving skills
  • Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL
  • Strong knowledge of Application Protocols - DNS, HTTP, HTTPS (SSL), FTP
  • Basic understanding or experience working on Linux environments
  • General understanding of technologies on Apis webservice: JSON, REST, OAuth,..
  • Flexibility working some weekends and later hours to help fulfill a 24x7 business
  • Passion for providing exemplary customer service, strong customer focus
  • Eager to learn new technologies
  • Good verbal and written professional communication, fluent in French & English.
  • Self-motivated and proactive in performing duties
  • Attention to detail
  • Teamplayer

Nice to have:
  • ITIL certification
  • Microsoft Azure certification
  • Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
  • Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL
  • Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
  • Experience with JIRA and Conluence

#LI-SK1
The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

What Ingram Micro employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply