ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Columbus, OH

KEYENCE

Field Application Engineer

Columbus, OH · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

M-Works Search

Crane Design Engineer

Springfield, OH · On-site +1

$125K - $175K/yr

Remote opportunity for experienced overhead crane design engineers - Work from anywhere or relocate with support. * Own the design, not just pieces of it - Full responsibility from concept through ...

Deloitte

Java Developer Specialist

Columbus, OH · On-site +1

$49.25 - $63.75/hr

Role is remote Preferred * Strong desktop skills including Word, Excel, PowerPoint * Work ... to be supported * Analytical/ Decision Making Responsibilities * Analytical ability to manage ...

Moody Engineering

Roadway Engineer

Columbus, OH · On-site +1

$401K/yr

We offer flexible hours with remote work flexibility and exceptional benefits! Primary Duties and ... Moody Engineering fully supports and maintains compliance with all state, federal, and local ...

Deloitte

Databricks Engineer

Columbus, OH · On-site +1

Support platform configuration, infrastructure setup, testing, and deployment readiness across ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Moody Engineering

Civil Engineer Designer

Columbus, OH · On-site +1

We offer flexible remote work and exceptional benefits! What You'll Do * Develop detailed plans and ... Provide drafting support across a variety of civil engineering projects. What You Bring * 5+ years ...

Deloitte

GCP Engineer

Columbus, OH · On-site +1

... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a GCP Engineer on the AI & Data team, you will be responsible for... * Build, configure, and support GCP ...

next page

Showing results 1-20

People also search for

All JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Columbus, OH

Remote Desktop Support Engineer information

See Columbus, OH salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support engineer in Columbus, OH is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $29.71 per hour, depending on experience, location, and employer.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Columbus, OH? The most popular types of Desktop Support Engineer jobs in Columbus, OH are:
What are popular job titles related to Remote Desktop Support Engineer jobs in Columbus, OH? For Remote Desktop Support Engineer jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Columbus, OH look for? The top searched job categories for Remote Desktop Support Engineer jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Desktop Support Engineer jobs? Cities near Columbus, OH with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Columbus, OH as of May 2026, with employment types broken down into 75% Full Time, 11% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,236 per year, or $26.1 per hour.
Sr. End User Computing Engineer - Remote

Sr. End User Computing Engineer - Remote

Designer Brands

Columbus, OH • On-site, Remote

Full-time

Posted 11 days ago

Designer Brands rating

4.6

Company rating: 4.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Purpose
The Senior End User Computing Engineer is the senior technical owner of DBI's Citrix environment - a business-critical platform supporting application delivery and virtual desktop infrastructure across domestic and international retail operations. This role requires deep, hands-on Citrix expertise and the ability to own the platform end-to-end: design, engineering, operations, and long-term roadmap.
Beyond Citrix, this individual will guide technical direction across the broader EUC ecosystem, working cross-functionally with Application Development, Infrastructure, Security, and Business stakeholders. The role demands an action-oriented engineer who can balance hands-on technical execution with strategic platform thinking, and who communicates with clarity and credibility at all levels of the organization.
Essential Job Responsibilities:
VDI/Virtual Application Platform Ownership
  • Serve as the primary technical owner of DBI's Citrix Virtual Apps and Desktops (CVAD) environment - responsible for design, engineering, performance, and long-term platform health
  • Design and maintain scalable, highly available Citrix delivery infrastructure including StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, and Citrix Profile Management
  • Lead Citrix platform upgrades, migrations, and capacity planning; maintain currency with Citrix product roadmap and licensing changes
  • Design application delivery and VDI solutions supporting diverse endpoint types (thin clients, managed Windows devices, BYOD) across DBI's multi-brand retail footprint and corporate user populations
  • Own the full technical design lifecycle: requirements gathering, design documentation, implementation, testing, and compliance validation
  • Evaluate and guide DBI's longer-term EUC platform strategy, including planned evolution toward cloud-hosted or hybrid DaaS models (Azure Virtual Desktop, Citrix DaaS); help shape the migration roadmap from on-premises CVAD to next-generation delivery platforms

Endpoint & Unified Device Management
  • Administer and optimize Microsoft Intune and/or SCCM/ConfigMgr for endpoint provisioning, policy enforcement, patching, and compliance
  • Support the evolution toward Unified Endpoint Management (UEM) consolidating physical and virtual endpoint lifecycles
  • Engineer and maintain OS image builds, application packaging, and software distribution pipelines

Identity & Access Integration
  • Collaborate with Identity and Security teams to integrate EUC platforms with Microsoft Entra ID (Azure AD), SSO/MFA solutions, and conditional access policies
  • Ensure seamless and secure authentication experiences across VDI, published apps, and physical endpoints

Operations & Support Excellence
  • Serve as the Tier III escalation owner for all End User Computing platforms - VDI, endpoint management, application delivery, and remote access
  • Develop and maintain runbooks, capacity models, and operational health dashboards for EUC environments; design escalation frameworks that enable Tier 1 and Tier 2 teams to resolve issues independently
  • Lead root cause analysis for complex incidents and drive remediation to closure
  • Define and track SLAs and performance baselines for EUC platform availability and user experience

Technical Leadership & Collaboration
  • Provide senior-level guidance to team members, junior engineers, and project stakeholders
  • Partner with business units and remote teams to translate operational requirements into sound technical solutions
  • Evaluate and recommend emerging EUC technologies; develop technical solution proposals and cost analyses that inform business cases for EUC investments
  • Represent EUC engineering in cross-functional planning, design reviews, and vendor engagements

Required Qualifications
  • 7+ years of hands-on experience in enterprise End User Computing engineering, with a significant portion spent as the primary owner of a production Citrix environment
  • Extensive hands-on experience with Citrix Virtual Apps and Desktops (CVAD) is essential; adjacent VDI platform experience alone (AVD, Horizon) is not sufficient for this role
  • Hands-on experience with core Citrix components: StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, Citrix Profile Management
  • Experience with Citrix licensing models and platform lifecycle/upgrade management
  • Proficiency with Microsoft Intune and/or SCCM for endpoint management, policy, and software delivery
  • Working knowledge of Microsoft 365 services and their integration with managed endpoint environments
  • Experience with Microsoft Entra ID / Azure AD, conditional access, and SSO/MFA in EUC contexts
  • Strong understanding of Windows OS internals, application compatibility, and profile management (FSLogix, Citrix Profile Management, or equivalent)
  • Demonstrated ability to lead complex, multi-stakeholder technical projects from design through delivery
  • Excellent written and verbal communication skills; able to present technical concepts to non-technical audiences and leadership

Preferred Qualifications
  • Citrix Certified Professional - Virtualization (CCP-V) or higher strongly preferred
  • Experience with Citrix DaaS (cloud-hosted delivery) and familiarity with Citrix's evolving cloud platform direction
  • Exposure to adjacent VDI/DaaS platforms (Azure Virtual Desktop, Omnissa Horizon) as complementary knowledge
  • Experience with Azure IaaS (networking, compute, storage) as it relates to Citrix or VDI hosting
  • PowerShell scripting for EUC automation, reporting, and operational tooling
  • Exposure to monitoring and observability tools (e.g., Citrix Analytics, Citrix Director, Azure Monitor, Grafana, or similar)
  • Microsoft certifications: MD-102, AZ-140, or equivalent
  • Experience in retail or multi-site enterprise environments

What We're Looking For
Beyond technical depth, we're looking for someone who takes ownership. You'll be joining a team that manages EUC at enterprise scale across a complex retail footprint - someone who thrives in ambiguity, takes ownership, drives initiatives to completion, and makes the people around them better.
Why DBI? You'll own a platform that directly powers the customer and associate experience across hundreds of retail locations. You'll have a voice in shaping DBI's cloud migration strategy, work with modern tooling (Intune, Entra ID, Azure), and operate with the autonomy that comes with being the senior technical authority on the platform. Remote flexibility, a collaborative IT leadership team, and a clear technical growth path round out the opportunity.
Designer Brands Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Designer Brands logo

About Designer Brands

Sourced by ZipRecruiter

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. * Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. * Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1969

View All Designer Brands Jobs

Apply