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Remote Desktop Support Engineer Jobs in Cleveland, OH

BDO USA

Azure Virtual Desktop Architect

Akron, OH · On-site +1

$60.75 - $79.25/hr

  • Retirement

Oversees and leads a team of onshore and offshore engineers for the implementation of virtual ... Provides training and support to end-users and IT staff to maximize the value of AVD solutions

KEYENCE

Field Application Engineer '27

Broadview Heights, OH · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Signet Jewelers Ltd.

eCommerce Engineer (Remote)

Akron, OH · Remote

$99K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join us! eCommerce Engineer Remote POSITION SUMMARY : With the goal of eCommerce site stability ... Support release readiness activities, ensuring UI quality and risk mitigation prior to production ...

Signet Jewelers Ltd.

eCommerce Engineer (Remote)

Akron, OH · On-site +1

$99K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join us! eCommerce Engineer Remote POSITION SUMMARY : With the goal of eCommerce site stability ... Support release readiness activities, ensuring UI quality and risk mitigation prior to production ...

TEKsystems

Systems Engineer

Cleveland, OH · Remote

$40 - $53/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Systems Engineer (Remote - Ohio)Overview Our client is seeking a Senior Systems Engineer to design, implement, support, and optimize enterprise infrastructure technologies across a complex ...

Nexus Engineering Group

SCADA Engineer

Cleveland, OH · On-site +1

$85K - $120K/yr

As a SCADA Engineer , you will develop and support supervisory control and data acquisition (SCADA ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

New

Nexus Engineering Group

SCADA Engineer

Cleveland, OH · On-site +1

$85K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a SCADA Engineer , you will develop and support supervisory control and data acquisition (SCADA ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

Nexus Engineering Group

Substation Engineer

Cleveland, OH · On-site +1

$75K - $85K/yr

You'll support the design, analysis, and execution of substation projects from planning through ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

Nexus Engineering Group

Substation Engineer

Cleveland, OH · On-site +1

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll support the design, analysis, and execution of substation projects from planning through ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Cleveland, OH

Remote Desktop Support Engineer information

See Cleveland, OH salary details

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote desktop support engineer in Cleveland, OH is $26.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.86 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Cleveland, OH?

The most popular types of Desktop Support Engineer jobs in Cleveland, OH are:

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For Remote Desktop Support Engineer jobs in Cleveland, OH, the most frequently searched job titles are:

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The top searched job categories for Remote Desktop Support Engineer jobs in Cleveland, OH are:

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Cities near Cleveland, OH with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,457 per year, or $26.2 per hour.

Azure Virtual Desktop Architect

BDO USA

Akron, OH • On-site, Remote

$60.75 - $79.25/hr

Full-time

Retirement

Posted 4 days ago

Job description


Job Summary:
As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the IT Solutions practice to complement its portfolio of service offerings.
The Azure Virtual Desktop (AVD) Architect is responsible for designing, implementing, and maintaining AVD solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.
Job Duties:
  • Leads the design and architecture of AVD solutions, ensuring they meet business requirements and are scalable, secure, and efficient
  • Oversees and leads a team of onshore and offshore engineers for the implementation of virtual desktop technologies, including AVD, and others, ensuring seamless integration with existing systems
  • Customizes and configures AVD and end user computing applications to meet specific business needs, including packaging, automation, and end state delivery.
  • Provides technical leadership and guidance to delivery teams, ensuring adherence to best practices and standards
  • Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
  • Monitors and optimizes the performance of AVD applications, identifying and resolving issues to ensure high availability and reliability
  • Maintains comprehensive documentation of architecture, design, and implementation processes
  • Provides training and support to end-users and IT staff to maximize the value of AVD solutions
  • Escalates any issues to senior management, as needed
  • Provides regular status updates on implementation
  • Prepares formal and informal presentations for various internal and external meetings
  • Other duties as required

Supervisory Responsibilities:
  • Supervises the day-to-day workload of delivery team members
  • Ensures teams are trained on all relevant software
  • Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
  • Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
  • Acts as mentor to team members, as appropriate

Qualifications, Knowledge, Skills, and Abilities:
Education
  • High School Diploma or GED, required
  • Bachelor's degree in Computer Science or Information Technology, preferred
  • Masters degree in Computer Science or Information technology, preferred

Experience
  • Six (6) or more years of experience in Azure Virtual Desktop (AVD) architecture and implementation, required
  • Experience with packaging applications, core end user computing concepts, and building and designing new AVD environments, required
  • Strong understanding of non-AVD desktop virtualization products such as Citrix, preferred
  • Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred
  • Experience in large complex AVD deployments, preferred
  • Experience working in a consulting environment, preferred

License/Certification:
  • AZ-104 - Azure Administrator Associate, preferred
  • AZ-140 - Azure Virtual Desktop Specialty, preferred
  • AZ-305 - Azure Solutions Architect Expert, preferred

Software
  • Experience with Microsoft Azure Virtual Desktop, required
  • Experience with Microsoft Azure, preferred
  • Four (4) or more years of experience in Citrix, VMware, Hyper-V and other virtualization or other desktop virtualization products, preferred

Languages:
  • N/A

Other Knowledge, Skills, & Abilities
  • Excellent communication skills, professionalism, positive attitude, and desire to learn
  • Ability to effectively work both with a team and independently
  • Excellent analysis and problem-solving skills
  • Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
  • Capable of working well under pressure while dealing with unexpected problems in a professional manner
  • Ability to work well in a cross-functional team environment preferred
  • Must have excellent organizational and multi-tasking skills

Keyword: PM, Integration, SECOPS, Azure, Azure Virtual Desktop, AVD, Citrix, Remote Desktop
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $145,000 - $175,000
Maryland Range: $145,000 - $175,000
NYC/Long Island/Westchester Range: $145,000 - $175,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!

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