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Remote Desktop Support Engineer Jobs in Lancaster, OH

Nexus Engineering Group

SCADA Engineer

Columbus, OH · On-site +1

$85K - $120K/yr

As a SCADA Engineer , you will develop and support supervisory control and data acquisition (SCADA ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

New

Nexus Engineering Group

SCADA Engineer

Columbus, OH · On-site +1

$85K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a SCADA Engineer , you will develop and support supervisory control and data acquisition (SCADA ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

Nexus Engineering Group

Substation Engineer

Columbus, OH · On-site +1

$75K - $85K/yr

You'll support the design, analysis, and execution of substation projects from planning through ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

Nexus Engineering Group

Substation Engineer

Columbus, OH · On-site +1

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll support the design, analysis, and execution of substation projects from planning through ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Lancaster, OH

Remote Desktop Support Engineer information

See Lancaster, OH salary details

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote desktop support engineer in Lancaster, OH is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Lancaster, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,283 per year, or $24.7 per hour.

Field Support Engineer, Controls

Rockwell Automation, Inc.

Columbus, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

203rd of 490 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
As a field Support Engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from the Columbus, Ohio area. Your work will be primarily remote, with 50% commutable travel to customers within the region.
Your Responsibilities:
  • You will perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
  • You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
  • You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
  • You will participate in the establishment, measurement, and achievement of customer satisfaction metrics.
  • You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix...).
  • You will need to communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have:
  • Bachelor's Degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The ability to travel 50% of the time.
  • A valid drivers license.

The Preferred - You Might Also Have:
  • Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field
  • Typically requires minimum 5+ years of related experience
  • Experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others
  • PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software
  • Studio5000, ControlLogix, CompactLogix
  • PowerFlex products and applications
  • Ethernet/IP, Stratix Switches
  • Servo/Motion control
  • Low Voltage PowerFlex Drives or Medium Voltage Drives
  • Multiple networks, including EtherNet, ControlNet, and DeviceNet

What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

This position is part of a job family. Experience will be the determining factor for position level and compensation.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
#LI-AC1
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

What Rockwell Automation employees say

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About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

Social media

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