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Remote Desktop Support Engineer Jobs in Lancaster, OH

Nexus Engineering Group

Substation Engineer

Columbus, OH · On-site +1

$75K - $85K/yr

You'll support the design, analysis, and execution of substation projects from planning through ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

Nexus Engineering Group

Substation Engineer

Columbus, OH · On-site +1

$75K - $85K/yr

You'll support the design, analysis, and execution of substation projects from planning through ... office, remote, and active project-site settings. This role may require: * Prolonged periods of ...

Varonis

Sales Engineer

Columbus, OH · Remote

... supporting sales teams in complex technical environments. As a Sales Engineer, you will play a ... This is a remote position; we are seeking candidates based out of or near the Columbus or ...

FindTalent

Substation Commissioning Engineer

Columbus, OH · Remote

$95K - $121K/yr

FindTalent is hiring a highly skilled Substation Commissioning Engineer to support critical utility infrastructure projects across the U.S. This remote-based role is ideal for a technically ...

The Hartford

Principal AI Engineer

Columbus, OH · On-site +1

... supports scaling and productionization of the solutions with built in scalability, security and ... This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office ...

CESO, Inc.

DevSecOps Engineer

Columbus, OH · Remote

... secure remote access. * Manage Azure RBAC, managed identities, service principals, privileged ... Design and support perimeter security solutions including Web Application Firewalls (WAF), Azure ...

CESO, Inc.

DevSecOps Engineer

Columbus, OH · Remote

$85K - $167K/yr

... secure remote access. * Manage Azure RBAC, managed identities, service principals, privileged ... Design and support perimeter security solutions including Web Application Firewalls (WAF), Azure ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Lancaster, OH

Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote desktop support engineer in Lancaster, OH is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $28.12 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What cities near Lancaster, OH are hiring for Remote Desktop Support Engineer jobs?

Cities near Lancaster, OH with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Lancaster, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,283 per year, or $24.7 per hour.

Substation Engineer

Nexus Engineering Group

Columbus, OH • On-site, Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Nexus Engineering Group is employee-owned, full-service, and built by the people who do the work. As a Substation Engineer, you’ll help design, analyze, and deliver electrical substation projects for utility, industrial, and power delivery clients — with exposure across the full breadth of substation engineering.

You’ll support the design, analysis, and execution of substation projects from planning through construction, contributing across disciplines — physical design, protection and control, engineering studies, technical documentation, field investigations, and construction support. It’s a broad, hands-on role for a collaborative problem-solver who wants to grow across complex infrastructure projects while delivering high-quality engineering.

Why Nexus

You’ll own a piece of what you build. Nexus is employee-owned through our ESOP, so the value you help create comes back to you — not just outside shareholders. We invest in early-career engineers and give them real work from the start.

What you can expect:

  • Employee ownership (ESOP) — build equity in the firm as it grows
  • Broad exposure across substation disciplines — physical design, P&C, studies, and field work — to help you find your path
  • Mentorship from senior engineers who review your work and help you grow
  • Full-service EPCm exposure, from concept through startup, across a diverse client base
  • Career paths that grow with you — toward technical leadership, project management, or discipline leadership
  • Flexible work arrangements where business needs allow
What You’ll Do
  • Develop and revise engineering deliverables — drawings, calculations, specifications, reports, and technical documentation.
  • Support the design and execution of substation projects from planning through construction.
  • Apply industry, client, utility, and company standards to your engineering work products.
  • Coordinate with multidisciplinary project teams — engineers, designers, project managers, clients, vendors, and contractors.
  • Participate in site visits, field investigations, design reviews, and construction-support activities.
  • Assist with equipment selection, design development, engineering analyses, and technical problem-solving.
  • Communicate project status, technical issues, and design recommendations to project stakeholders.
  • Deliver quality work within established schedules and budgets, and contribute to the Substation group’s technical standards and best practices.
What We’re Looking For

Required Qualifications

  • Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or a related engineering discipline.
  • 1+ years of relevant engineering experience — utility, power delivery, electrical infrastructure, or substation engineering, including internship or co-op experience.
  • Understanding of electrical engineering fundamentals and engineering design principles.
  • Ability to read and interpret technical drawings, specifications, standards, and equipment documentation.
  • Strong analytical, problem-solving, organizational, and communication skills.
  • Ability to work effectively in a team-oriented environment.

Preferred Qualifications

  • Experience supporting utility, power delivery, industrial, or substation engineering projects.
  • Familiarity with engineering software such as AutoCAD, MicroStation, ETAP, SKM, CYME, CDEGS, Inventor, or similar design and analysis tools.
  • Experience preparing engineering calculations, drawings, specifications, and technical reports.
  • Field, construction, commissioning, utility operations, internship, or co-op experience.
  • Engineer-in-Training (EIT) certification, or progress toward professional licensure.
Work Environment & Physical Demands

Work is performed in a hybrid environment that includes office, remote, and active project-site settings. This role may require:

  • Prolonged periods of sitting and working at a computer workstation, with or without reasonable accommodation
  • Periodic travel to substations, construction sites, client facilities, and project locations
  • Site visits that may involve exposure to outdoor weather, energized electrical equipment, noise, heavy equipment, and active construction environments; appropriate PPE must be worn
  • The ability to walk uneven terrain, navigate outdoor substation yards, climb stairs, and access project-site areas, with or without reasonable accommodation

The posted salary range represents the anticipated base pay for this position in accordance with applicable pay-transparency requirements and may vary based on experience, qualifications, skills, certifications, work location, and market conditions.

In addition to base pay, eligible employees may receive:

  • Employee Stock Ownership Plan (ESOP) — an ownership stake and a share in the long-term success of Nexus
  • Medical, dental, and vision coverage, plus life and disability insurance
  • 401(k) with company match and discretionary bonus opportunities
  • Paid time off, holidays, and paid parental leave
  • Professional development and career advancement — training, certifications, licensure support, tuition assistance, and mentorship
  • Wellness benefits and a flexible schedule where business needs allow

We may use AI tools to help our recruitment team review and organize applications. These tools support — but never replace — human judgment, and final hiring decisions are made by people. If you’d like to know more about how your data is handled, contact us at careers@nexusegroup.com.