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Remote Desktop Support Engineer Jobs in Cincinnati, OH

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Matrix Technologies

Civil Engineer (Remote)

Cincinnati, OH · Remote

$81K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CIVIL ENGINEER ABOUT US Matrix Technologies is a 100% employee-owned engineering, construction ... This position may also support our topographic surveying, 3D laser scanning, and ground penetrating ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

United Airlines

Senior Cloud Engineer

Cincinnati, OH · On-site +1

$70K - $144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City. About The Job You're Considering ...

Paychex

Security Engineer II

Cincinnati, OH · On-site +1

$98K - $154K/yr

  • Medical

  • Retirement

  • PTO

... Desktop Engineering, Identity & Access Management, and Security Operations. An ideal candidate ... End-User Support & Documentation: Serve as the primary technical resource for end-user endpoint ...

New

Ocean Spray

Environmental Engineer

Cincinnati, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

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Showing results 1-20

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Cincinnati, OH

Remote Desktop Support Engineer information

See Cincinnati, OH salary details

$9

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote desktop support engineer in Cincinnati, OH is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Cincinnati, OH?

The most popular types of Desktop Support Engineer jobs in Cincinnati, OH are:

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For Remote Desktop Support Engineer jobs in Cincinnati, OH, the most frequently searched job titles are:

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The top searched job categories for Remote Desktop Support Engineer jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Remote Desktop Support Engineer jobs?

Cities near Cincinnati, OH with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Cincinnati, OH as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,875 per year, or $25.9 per hour.

Software Engineer (Desktop.NET) (Remote)

Computer Information Concepts

Cincinnati, OH • Remote

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Location: Remote must reside in CO, FL, IA, IL, KS, MO, NE, OH, or TN

Travel Expectations: Once yearly - company offsite
Salary: $100,000$140,000 annually, depending on experience
Reports to: CTO

**Applicants will receive a Culture Index survey by email after applying. Completion of the survey is a required step in our hiring process. **

About the Company

We are an established software company with a long history of serving county and city governments. Today, we are transforming a broad portfolio of Windows-based applications into a modern SaaS suite of integrated products.

Our engineering organization supports both established products and the development of our next-generation SaaS platform. As products transition to the new platform, an increasing share of our engineering investment will focus on modernization.

Role Overview

As a Software Engineer (Desktop .NET), you will play an important role in keeping established government software reliable, supportable, and evolving while the company builds its next generation of SaaS products.

This is a hands-on engineering role that combines product development, production problem-solving, and incremental modernization. You will work across Windows desktop and client/server applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET, along with SQL Server databases, ASP.NET/IIS portals, operational reports, integrations, and deployment workflows.

Success in this role means taking ownership of product changes from diagnosis through release, improving reliability and maintainability, and making thoughtful modernization investments that reduce risk and improve the customer experience.

You will work closely with domain experts and Customer Engineering on technical escalations and business requirements. Software Engineering owns product fixes, shared releases, and the long-term health of the codebase while Customer Engineering leads frontline customer support and implementation.

Key Responsibilities

  • Maintain, debug, and extend Windows applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET.
  • Refactor or modernize established code when changes provide clear reliability, maintainability, or customer benefits.
  • Improve shared functionality through well-scoped libraries and NuGet packages.
  • Develop and tune SQL Server schemas, T-SQL queries, stored procedures, and data-conversion logic with a strong focus on correctness.
  • Maintain ASP.NET/IIS web portals and the interfaces between portal, desktop, and database components.
  • Build and troubleshoot operational reports, including SAP Crystal Reports, and structured import/export workflows using formats such as JSON and XML.
  • Improve development and delivery practices through consistent Git/GitHub workflows, automated builds and testing, packaging, and repeatable releases.
  • Strengthen production diagnostics through structured logging, error tracking, monitoring, and tools that help reproduce and resolve customer-reported issues.
  • Investigate escalated defects, communicate findings clearly, estimate product work, and carry accepted fixes through release and production follow-up.
  • Partner with domain experts and Customer Engineering to understand business rules and develop maintainable product solutions.
  • Document product, build, and release knowledge so expertise can be shared effectively across the team.
  • Use AI-assisted development tools thoughtfully while remaining accountable for code quality and customer impact.

Qualifications

  • 5+ years of professional software engineering experience with substantial .NET application ownership.
  • Strong C# experience and practical experience maintaining VB.NET code.
  • Experience with both modern .NET and .NET Framework, including Windows desktop development with WinForms or a comparable UI framework.
  • Strong SQL Server and T-SQL skills, including stored procedures, query optimization, schema design, and production data troubleshooting.
  • Experience with LINQ and Entity Framework or another .NET data-access approach.
  • Experience maintaining ASP.NET applications hosted in IIS.
  • Experience with reporting tools such as SAP Crystal Reports.
  • Practical unit and integration testing experience in established codebases.
  • Strong Git fundamentals, including branches, commits, merges, conflict resolution, pull requests, and the ability to diagnose repository state beyond GUI tooling.
  • Experience with CI/CD in GitHub Actions, Azure DevOps, or a comparable system.
  • Experience creating and maintaining NuGet packages.
  • Working knowledge of structured logging, error tracking, monitoring, and production diagnosis.
  • Experience working on a modern product team using agile processes.
  • Practical experience with AI coding tools such as Claude Code, Codex, or comparable tools.
  • Strong interpersonal skills and a tactful, empathetic communication style.

Preferred Qualifications

  • PowerShell automation and experience working with JSON/XML integrations or flat-file imports.
  • Experience designing or consuming REST APIs.
  • Finance, payroll, property valuation, tax, records, utilities, or other local-government domain knowledge.
  • Experience modernizing large desktop or client/server application portfolios.
  • Experience in regulated or audit-focused environments, including SOC 2, GovRAMP, or FedRAMP readiness.

Why Join Us

  • Make meaningful reliability and usability improvements to software that local governments depend on every day.
  • Help modernize an established product portfolio through better source control, testing, diagnostics, releases, shared code, and selective framework upgrades.
  • Work on consequential business problems involving payroll, finance, tax, records, reporting, and customer data.
  • Help turn deep product and domain knowledge into shared engineering practices and systems that strengthen the team over time.
  • Contribute to the evolution of established products while helping position the company for its SaaS future.
  • Medical, dental, and vision coverage, with the company paying 75% of monthly premiums.
  • 401(k) with company contributions.
  • Vacation, sick leave, and paid holidays to support work-life balance.