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Remote Desktop Support Engineer Jobs in Texas (NOW HIRING)

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Serve as first line support and provide problem resolution to the customer. * Utilize remote camera ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Serve as first line support and provide problem resolution to the customer. * Utilize remote camera ...

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Remote Desktop Support Engineer information

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
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Remote Desktop Support Engineer jobs near you
Azure Virtual Desktop SME

Azure Virtual Desktop SME

Centre Technologies

Houston, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits:
  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
Position Summary
We are seeking a Senior Technical Consultant with deep expertise in Azure Virtual Desktop (AVD) to design, implement, and optimize enterprise-grade virtual desktop solutions. In this role, you will act as the AVD subject matter authority, leading technical strategy, ensuring best-in-class performance, and driving innovation in our clients' virtual workspace environments. You will collaborate across technical and business teams to architect secure, scalable, and cost-efficient solutions that align with business goals.
The Sr. Technical Consultant working on the Subject Matter Expert team would be focused on architecting and implementing various IT Infrastructure technologies as mentioned below with an emphasis on standards, onboarding/offboarding, tool optimization, escalations and proactive measures to enhance customer environments.Essential Duties and Responsibilities:
  • Design and implement Azure Virtual Desktop (AVD) solutions to meet client requirements.
  • Provide expert guidance on best practices for AVD deployment, configuration, and optimization.
  • Troubleshoot and resolve complex issues related to AVD environments.
  • Collaborate with clients to understand their business needs and translate them into technical solutions.
  • Conduct assessments and provide recommendations for AVD infrastructure improvements.
  • Stay up to date with the latest AVD features, updates, and industry trends.
  • Maintain public cloud server infrastructure and ensure system uptime SLAs.
  • Provide proactive recommendations and upkeep of customer environments in tenant organizations.
  • Manage infrastructure reporting, alert management, troubleshooting, and tuning.
  • Maintain certifications with technology partners.
  • Troubleshoot customer issues urgently and effectively.
  • Install and implement systems and solutions.
  • Conduct post-sales technical follow-ups and provide remote customer support.
  • Track work orders and incidents through an electronic help desk system.
  • Manage and resolve issues promptly.
  • Prioritize tasks and meet deadlines with excellent time management skills.
  • Demonstrate excellent troubleshooting and assessment skills.
  • Exhibit outstanding written and verbal communication skills.
  • Be a team player with exceptional customer service skills.
  • Mentor and guide peers, assisting teammates as needed.
  • Submit timesheets, expense reports, and documentation on or before deadlines.
  • Stay updated on market trends, theories, and new methodologies; embrace change.
  • Assist with change-management activities.
  • Prepare and deliver complete and concise documentation for all projects and tickets.
  • Present progress reports to immediate supervisors and/or Project Managers.
  • Manage multiple projects in a fast-paced environment.
  • Quickly turn business problems into technical solutions.
  • Participate in on-call schedules, serving as a high-level escalation point for Azure AVD and VDI issues.
Education/Experience/Certifications
  • Associate's Degree required (Bachelor's Degree preferred)
  • 10+ years hands-on IT experience
  • 5+ years hands-on VDI solutions
  • Certifications
    • Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
    • Microsoft Certified: Azure Administrator Associate (AZ-104) (preferred)
    • Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (preferred)
  • Areas of Expertise:
    • General Concepts of Virtual Desktop Infrastructure
      • Azure Virtual Desktops (AVD/WVD/W365)
      • Azure Local/Azure Stack HCI
      • Remote Desktop Services (RDS)
      • General Virtual Desktop Infrastructure (VDI) concepts including Citrix DaaS
      • Azure Active Directory (AAD)
      • Azure Networking and Security
      • Monitoring and performance tuning of AVD environments

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