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Remote Desktop Support Engineer Jobs in Waco, TX

AxisCare

QA Engineer

Waco, TX · Remote

Support automation initiatives by maintaining automated test suites and identifying opportunities ... Manual dexterity is required to use desktop computer and peripherals.  Compensation and ...

micro1 AI

Digital Chemistry Specialist - Remote

Waco, TX · Remote

$90 - $120/hr

Provide detailed scientific input and content to support the development and training of AI models ... Familiarity with software tools, databases, and programming languages commonly used in ...

Abbott

Clinical System Support Specialist II

Abbott, TX · On-site +1

$30 - $32/hr

... remote engagement. * This role expands organizational capacity while preserving field-based ... programming and in-clinic responsibilities. * Leveraging internal tools and other support platforms ...

AxisCare

Associate Product Manager

Waco, TX · Remote

... Remote Role Type - Full-Time Position Summary As an Associate Product Manager at AxisCare, you will ... Support Senior PMs in researching customer needs, documenting requirements, and preparing product ...

AxisCare

Associate Product Manager

Waco, TX · Remote

... Location - Remote Role Type - Full-Time Position Summary As an Associate Product Manager at ... Support Senior PMs in researching customer needs, documenting requirements, and preparing product ...

AxisCare

Associate Product Manager

Waco, TX · Remote

... Location - Remote Role Type - Full-Time Position Summary As an Associate Product Manager at ... Support Senior PMs in researching customer needs, documenting requirements, and preparing product ...

AxisCare

Associate Product Manager

Waco, TX · Remote

... Remote Role Type - Full-Time Position Summary As an Associate Product Manager at AxisCare, you will ... Support Senior PMs in researching customer needs, documenting requirements, and preparing product ...

AxisCare

Product Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Product Manager at AxisCare, you will own the ... You will work closely with Engineering, UX, and cross-functional partners to deliver outcomes that ...

AxisCare

Product Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Product Manager at AxisCare, you will own the ... You will work closely with Engineering, UX, and cross-functional partners to deliver outcomes that ...

AxisCare

Product Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Product Manager at AxisCare, you will own the ... You will work closely with Engineering, UX, and cross-functional partners to deliver outcomes that ...

AxisCare

Customer Support Manager

Waco, TX · On-site +1

Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time Summary ... Product, and Engineering teams to drive continuous improvement across the Customer Support ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up ... Engage with current customers to support the customer experience. * Work with clients to understand ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up ... Engage with current customers to support the customer experience. * Work with clients to understand ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Waco, TX

Remote Desktop Support Engineer information

See Waco, TX salary details

$8

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$40

How much do remote desktop support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support engineer in Waco, TX is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Waco, TX? For Remote Desktop Support Engineer jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Waco, TX look for? The top searched job categories for Remote Desktop Support Engineer jobs in Waco, TX are:
What cities near Waco, TX are hiring for Remote Desktop Support Engineer jobs? Cities near Waco, TX with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,848 per year, or $24 per hour.

Building Controls Application Engineer

Mantis Innovation

Waco, TX • Remote

$120K - $130K/yr

Full-time

Re-posted 15 days ago

Job description

Position: Controls Application Engineer 
Start Date: Immediate 
 
As a Controls Application Engineer, you will be responsible for developing BMS/SCADA applications at both a supervisory and controller level. You will help refine engineering standards and provide remote support to project and field teams. You will also be involved in providing support across multiple engineering functions within the Controls Engineering group. You should be familiar with both DDC and PLC programming, BACnet & Modbus integrations, and have experience with building graphical front-end client interfaces.
Controls Application Engineering
  • This position will report to the Controls Engineering Manager.
  • Develop BMS applications across multiple platforms: e.g., Niagara, Ignition, Wonderware, Distech, PLC's.
  • Support the development and enforcement of engineering standards for programming, graphics, alarming, tagging, history management, and database creation. 
  • Provide remote technical support to Project Managers and Field Engineers during project execution. 
Qualifications
  • 10+ years of experience in the engineering field, preferably in Building Automation or Controls Engineering. 
  • 5+ years of BMS application development experience, with mission critical experience preferred. 
  • Strong knowledge of DDC control theory & HVAC applications and the ability to apply these principles to real-world scenarios. 
  • Basic networking knowledge; addressing & subnetting, IP + serial device configurations.
  • Comfortable working with industry standard protocol integrations such as: BACnet, Modbus, Ethernet/IP, SNMP, MQTT.
  • Basic networking knowledge, including manipulating PC settings to set up and commission devices on a network. 
  • Experience with servers, network equipment, and IoT practices, specifically for BMS applications. 
  • 2+ years of experience with Niagara platform (Niagara N4 certification is preferred).
  • Familiarity with Distech field controllers and GFX programming, Ignition SCADA, Wonderware, and PLC systems.
  • Proficiency in Microsoft Office Suite.
Competencies
  • Must be able to work independently and in a team, handling multiple tasks across different projects. 
  • Strong troubleshooting skills, with the ability to identify problems and develop effective solutions. 
  • Knowledge of the construction contracting industry, especially in MEP fields, with experience in mission-critical environments a plus. 
  • Understanding of Mechanical and Electrical equipment in typical Mission Critical environments.
This role will provide the opportunity to work in a dynamic and fast-paced environment, where you will gain valuable experience with cutting-edge technologies and play a pivotal role in the successful completion of projects 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.