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Remote Desktop Support Engineer Jobs in Waco, TX

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

System One

Supply Chain Expert

Belton, TX · Remote

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... This includes supporting operational readiness, technology go live, workforce mobilization, command ...

AxisCare

Director of Sales (SMB & Mid-Market)

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary We are seeking an experienced sales leader who is ... Develop team members in a way that supports career growth, internal mobility, and long-term ...

AxisCare

Director of Sales (SMB & Mid-Market)

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary We are seeking an experienced sales leader who is ... Develop team members in a way that supports career growth, internal mobility, and long-term ...

AxisCare

Director of Sales (SMB & Mid-Market)

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary We are seeking an experienced sales leader who is ... Develop team members in a way that supports career growth, internal mobility, and long-term ...

AxisCare

Director of Sales (SMB & Mid-Market)

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary We are seeking an experienced sales leader who is ... Develop team members in a way that supports career growth, internal mobility, and long-term ...

micro1 AI

Director of Biostatistics

Waco, TX · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... Preferred Qualifications * 5+ years as a biostatistician supporting clinical trials at a sponsor ...

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Showing results 41-53

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Waco, TX

Remote Desktop Support Engineer information

See Waco, TX salary details

$8

$23

$40

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Waco, TX is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Waco, TX? For Remote Desktop Support Engineer jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Waco, TX look for? The top searched job categories for Remote Desktop Support Engineer jobs in Waco, TX are:
What cities near Waco, TX are hiring for Remote Desktop Support Engineer jobs? Cities near Waco, TX with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,848 per year, or $24 per hour.

Supply Chain Expert

System One

Belton, TX • Remote

Other

Re-posted 10 days ago

Job description

Job Title: Supply Chain Expert Duration : 12+ Months Location : Miami, FL, Lafayette, LA, Knoxville, TN, Belton, TX Work Mode : Hybrid (3 Days Onsite – 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating model and distribution center launch expert to design and implement a scalable Hypercare support model for warehouse and distribution center launches across North America. This role will define the strategy, governance, staffing model, launch readiness framework, economics, and execution playbook required to transform distribution center launch support from an ad hoc staffing challenge into a repeatable, high performing service offering. The successful candidate will help shape how new distribution centers are prepared, launched, stabilized, and transitioned into steady state operations. This includes supporting operational readiness, technology go live, workforce mobilization, command center governance, issue triage, floor support, performance stabilization, and post launch continuous improvement. This is a high impact opportunity to build a strategic capability that improves launch predictability, operational stability, labor readiness, system adoption, throughput performance, and business outcomes for supply chain, logistics, manufacturing, and retail clients. Your future duties and responsibilities The selected candidate will be responsible for designing, piloting, and scaling an operating model that supports the successful launch, ramp up, stabilization, and transition of new warehouse and distribution center operations. Operating Model Design

  • Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America.
  • Define the end-to-end launch support lifecycle, including pre-launch readiness, cutover, go live command center, floor support, Hypercare stabilization, exit criteria, and transition to steady state support.
  • Define the organizational structure, governance framework, roles, responsibilities, decision rights, and escalation paths required to deliver consistent launch support.
  • Establish a repeatable launch playbook covering readiness assessment, mobilization, staffing, issue management, communications, performance monitoring, and post launch improvement.
  • Develop a service catalog for launch and Hypercare support services, including standard, surge, extended hours, and emergency support models.
  • Partner with leadership to evolve the Hypercare capability into a repeatable managed service offering for supply chain and manufacturing clients.
Distribution Center Launch Readiness
  • Develop launch readiness assessment frameworks for new distribution centers, including operational readiness, systems readiness, workforce readiness, facilities readiness, process readiness, training readiness, vendor readiness, and cutover readiness.
  • Support planning for key distribution centers start up activities, including receiving, put away, replenishment, picking, packing, shipping, returns, inventory control, cycle counting, dock operations, yard operations, and exception management.
  • Define readiness checkpoints for warehouse management systems, handheld/RF devices, material handling equipment, automation, label printing, integrations, master data, inventory setup, order flows, and user access.
  • Establish launch checklists, cutover plans, go/no go criteria, contingency plans, stabilization gates, and Hypercare exit criteria.
  • Coordinate with operations, IT, engineering, facilities, transportation, HR, training, finance, vendors, and site leadership to ensure cross functional launch alignment.
  • Identify operational risks before launch and develop mitigation plans for labor readiness, training gaps, process defects, system defects, inventory accuracy, throughput constraints, and support coverage.
Demand Forecasting, Staffing, and Workforce Mobilization
  • Develop demand forecasting and capacity planning models to align support staffing with launch complexity, facility size, geography, shift structure, operating hours, volume ramp, automation level, and technology deployment scope.
  • Create launch complexity scoring models to determine the level of support required for each distribution center opening.
  • Establish resource mobilization strategies for planned launches, surge requirements, emergency support, weekend coverage, extended hours operations, and travel ready staffing pools.
  • Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity.
  • Establish scalable labor strategies that incorporate dedicated resources, flex staffing, partner supported capacity, local sourcing, nearshore/offshore support where appropriate, and conversion to hire pathways.
  • Partner with recruiting, training, and delivery leaders to establish onboarding, certification, upskilling, and workforce development programs.
Hypercare Command Center and Stabilization
  • Design and implement command center structures for launch support, including issue intake, triage, prioritization, escalation, resolution ownership, daily stand ups, executive reporting, and decision governance.
  • Establish cross functional escalation models across L1 IT support, L2/L3 solution support, warehouse operations, automation support, facilities, transportation, vendors, and leadership.
  • Define issue management processes for operational defects, system defects, training issues, master data defects, integration failures, device issues, process compliance gaps, and throughput constraints.
  • Build launch performance dashboards to track operational stability, system performance, ticket volumes, ticket aging, backlog, throughput, order cycle time, inventory accuracy, productivity, service levels, and launch readiness.
  • Lead daily launch governance routines, including shift handoffs, readiness reviews, issue review meetings, risk reviews, executive checkpoints, and post launch retrospectives.
  • Establish Hypercare exit criteria based on ticket trends, operational stability, process adherence, system performance, service levels, staffing maturity, and site leadership readiness.
Talent, Training, and Capability Development
  • Develop role definitions, competency models, skills matrices, and career progression pathways for L1 support, L2/L3 solution support, floor support, site leads, command center leads, and launch managers.
  • Define training curricula for warehouse processes, system workflows, ticket management, escalation protocols, operational troubleshooting, client communications, and launch governance.
  • Create certification models for launch support resources, including readiness to support specific warehouse processes, systems, shifts, and operational scenarios.
  • Establish knowledge management practices, including launch playbooks, SOPs, troubleshooting guides, runbooks, FAQs, lessons learned, and reusable templates.
  • Build communities of practice to improve launch support consistency, capture lessons learned, and scale best practices across future distribution center openings.
Required qualifications to be successful in this role
  • 10+ years of experience in supply chain transformation, operations consulting, technology consulting, service delivery, or operating model design.
  • Experience supporting warehouse launches, technology deployments, hyper care programs, or large-scale operational implementations.
  • Proven experience designing and implementing scalable operating models, managed services, support organizations, or deployment capabilities
  • Demonstrated ability to develop demand forecasting, capacity planning, resource modeling, and staffing strategies for variable operational needs.
  • Experience defining governance models, command structures, escalation paths, communication cadences, and cross-functional decision rights.
  • Strong program management experience across multiple workstreams, stakeholders, locations, and delivery teams.
  • Experience developing talent models, including role definitions, onboarding plans, training programs, upskilling paths, and career progression frameworks.
  • Excellent executive communication, facilitation, and stakeholder management skills.
  • Proven ability to work across operations, IT, HR, finance, vendors, and senior leadership to align complex operating models.
  • Strong problem-solving skills with the ability to convert ambiguous business challenges into practical, executable solutions.
  • Bachelor’s degree required in Business, Supply Chain, Industrial Engineering, Operations Management, or a related field.
  • Ability and willingness to travel to distribution centers, and warehouse launch locations as needed. Preferred
  • Strong understanding of warehouse operations, distribution center processes, logistics, fulfillment, manufacturing supply chains, and post-go-live stabilization needs.
  • Experience with new distribution center openings, greenfield facility start-ups, brownfield conversions, network expansions, or large-scale warehouse transformation programs.
  • Working knowledge of warehouse management systems such as Manhattan SCALE, Manhattan Active WM, SAP EWM, Blue Yonder, Oracle WMS, Körber, or similar platforms.
  • Experience supporting WMS go-lives, system cutovers, data validation, user acceptance testing, integration testing, device readiness, and operational floor support.
  • Familiarity with material handling equipment, warehouse automation, conveyor systems, sortation, RF devices, label printing, scanners, pick technologies, and warehouse control systems.
  • Experience with labor management systems, engineered labor standards, productivity tracking, workforce scheduling, and labor planning.
  • Experience developing SOPs, process maps, training materials, runbooks, operational playbooks, and knowledge management repositories.
  • Familiarity with Lean, Six Sigma, value stream mapping, root cause analysis, continuous improvement, and operational performance management.
  • Experience in retail, e-commerce, consumer goods, manufacturing, logistics, 3PL, grocery, cold chain, or high-volume distribution environments.
  • Experience designing managed service offerings, including service catalogs, staffing models, SLAs, KPIs, governance structures, pricing assumptions, and delivery economics.
  • Certifications such as PMP, Lean Six Sigma, APICS CSCP/CPIM, Prosci, or relevant supply chain/operations credentials.
Ref: #404-IT Pittsburgh