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Help Tech Chat Support Jobs in Waco, TX (NOW HIRING)

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Help Tech Chat Support information

See Waco, TX salary details

$24K

$38.6K

$58.6K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Waco, TX is $38,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $41,700.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Waco, TX? For Help Tech Chat Support jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Waco, TX look for? The top searched job categories for Help Tech Chat Support jobs in Waco, TX are:
What cities near Waco, TX are hiring for Help Tech Chat Support jobs? Cities near Waco, TX with the most Help Tech Chat Support job openings:
Information Technology Support Specialist

Information Technology Support Specialist

GreenEcho LLC

Waco, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.


Job description

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.

Responsibilities:

Responding to incoming calls and emails from distributors in a timely and professional manner

Troubleshooting technical issues and providing technical support to distributors

Escalating complex issues to senior team members when necessary

Utilizing Freshservice to track, document, and resolve issues

Maintaining accurate records of customer interactions and transactions

Identifying and escalating trends and patterns in customer issues to improve processes

Providing exceptional customer service and ensuring customer satisfaction

Participating in team meetings and trainings to enhance technical knowledge and skills

Requirements:

Bachelor's degree in a related field or an Associate's degree with relevant work experience

Exceptional customer service and communication skills

Ability to troubleshoot technical issues and provide technical support

Familiarity with ticketing systems and chat queues

Ability to learn and adapt to new technologies and software quickly

Certifications such as A+, Network+, and Security+ are helpful but not required

Ability to complete 6 weeks of training

Ability to work independently and as part of a team

Ability to multitask and prioritize in a fast-paced environment