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Help Tech Chat Support Jobs in Waco, TX (NOW HIRING)

Provides support and service to our employees by responding to inbound phone calls, email, or help ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Provides support and service to our employees by responding to inbound phone calls, email, or help ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

Join our team as an IT Support Specialist , where you'll play a key role in managing hardware and ... Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware ...

Join our team as an IT Support Specialist , where you'll play a key role in managing hardware and ... Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Help Tech Chat Support information

See Waco, TX salary details

$24K

$38.6K

$58.6K

How much do help tech chat support jobs pay per year?

As of Aug 27, 2026, the average yearly pay for help tech chat support in Waco, TX is $38,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $41,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Waco, TX?

For Help Tech Chat Support jobs in Waco, TX, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Waco, TX look for?

The top searched job categories for Help Tech Chat Support jobs in Waco, TX are:

What cities near Waco, TX are hiring for Help Tech Chat Support jobs?

Cities near Waco, TX with the most Help Tech Chat Support job openings:

Information Technology Support Specialist

Waco, TX • On-site

$17 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
  • Responding to incoming calls and emails from distributors in a timely and professional manner
  • Troubleshooting technical issues and providing technical support to distributors
  • Escalating complex issues to senior team members when necessary
  • Utilizing Freshservice to track, document, and resolve issues
  • Maintaining accurate records of customer interactions and transactions
  • Identifying and escalating trends and patterns in customer issues to improve processes
  • Providing exceptional customer service and ensuring customer satisfaction
  • Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
  • Bachelor's degree in a related field or an Associate's degree with relevant work experience
  • Exceptional customer service and communication skills
  • Ability to troubleshoot technical issues and provide technical support
  • Familiarity with ticketing systems and chat queues
  • Ability to learn and adapt to new technologies and software quickly
  • Certifications such as A+, Network+, and Security+ are helpful but not required
  • Ability to complete 6 weeks of training
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize in a fast-paced environment