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Help Desk Jobs in Waco, TX (NOW HIRING)

McLane Company

Representative, Help Desk I

Temple, TX

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

JBDH ALLIANCE

Front Desk Associate

Temple, TX · On-site

$10 - $14/hr

Wags Front Desk Associate Do you have a passion for animals? Do you enjoy working with a team of ... Help achieve team goal setting for mobile & spa through marketing and sales * MoeGo scheduling

SafeSplash

Front Desk Associate

Woodway, TX · On-site

$13 - $15/hr

We are invested in helping you be the best you can be in and out of the water! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee ...

Gold's Gym

Front Desk Team Member - Waco

Waco, TX · On-site

$11.25 - $14.25/hr

Help maintain a fully stocked cooler and retail inventory. * Attend all staff meetings as directed. * Clean and maintain the front desk area according to company standards. * Log all maintenance ...

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All JobsHelp Desk JobsHelp Desk Jobs in Waco, TX

Help Desk information

See Waco, TX salary details

$11

$20

$30

How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Waco, TX is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Waco, TX?

The most popular types of Help Desk jobs in Waco, TX are:

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For Help Desk jobs in Waco, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk jobs in Waco, TX are:

What cities near Waco, TX are hiring for Help Desk jobs?

Cities near Waco, TX with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Waco, TX as of August 2026, with employment types broken down into 3% Internship, 78% Full Time, 13% Part Time, and 6% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $42,749 per year, or $20.6 per hour.

Representative, Help Desk I

McLane Company

Temple, TX

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

McLane rating

7.1

Company rating: 7.1 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

25th of 49 rated food wholesalers

Job description

Summary

Responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provides support to internal and external customers, including distribution center teammates across all business units. Identifies, investigates, and resolves system alerts and operational issues while serving as a key point of contact for Operations support calls.

This position is onsite in Temple, TX. 

What You'll Do

  • Receives via phone and computer first-tier technical issues reported relating to hardware and software on personal computing devices or supporting infrastructure issues which affect internal technology users. 
  • Applies pre-established methods to resolve basic problems or escalates issue to second-tier help desksupport staff or to appropriate MBIS area in order to ensure timely continuance of the reporting user's productivity. 
  • Learns existing procedures for internal requests regarding personal computing devices via phone and computer-based remote methods to fulfill service requests from internal technology users. 
  • Learns to assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices to aid users in efficiently fulfilling specific needs. 
  • Learns to Identify reoccurring issues and inform appropriate MBIS area to evaluate the design and issue resolution methods to minimize productivity impact to internal technology users. 

What We're Looking For

       High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.

       1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.

       Strong troubleshooting, analytical, and problem-solving skills.

       Ability to communicate effectively with technical and non-technical customers.

       Ability to prioritize tasks and respond effectively in a fast-paced operational environment.

       Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Why Join Us

  • Make a direct impact supporting missioncritical distribution operations
  • Handson technical role with exposure to diverse technologies
  • Stable organization with longterm career growth opportunities
  • Teamdriven culture that values reliability, service, and accountability
  • Opportunity to build both technical and customerfacing skills

Benefits you can count on: 

  • This position is an hourly role that pays between $19-$22
  • Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance 
  • Paid time off begins after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What McLane employees say

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