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Help Desk Jobs in Converse, TX (NOW HIRING)

Help Desk Analyst

San Antonio, TX ยท On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Help Desk Analyst

San Antonio, TX ยท On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting ...

Help Desk Technician

San Antonio, TX

$20.75 - $28/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line Level 1 support to employees and plant floor staff. This entry-level role is focused on Level 1 helpdesk ...

Help Desk Technician

San Antonio, TX ยท On-site

$20.75 - $28/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line Level 1 support to employees and plant floor staff. This entry-level role is focused on Level 1 helpdesk ...

Help Desk Technician

San Antonio, TX ยท On-site

$20.75 - $28/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line Level 1 support to employees and plant floor staff. This entry-level role is focused on Level 1 helpdesk ...

Help Desk III

San Antonio, TX ยท On-site

$18 - $24.25/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

Help Desk III

San Antonio, TX

$18 - $24.25/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

Help Desk Specialist

San Antonio, TX ยท On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This ...

Help Desk Specialist

San Antonio, TX ยท On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This ...

Help desk

San Antonio, TX

$18 - $24.25/hr

Company Description Vignesh C KRG Technologies Inc. 25000 | Avenue Stanford | Suite # 243 | Valencia, CA 91355 Phone : 661-367-8000 EXT- 405 | vignesh.c at krgtech.com Rotational Shift 5-7 yrs exp ...

Help Desk Agent - Day

San Antonio, TX ยท On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

Help Desk Agent - Night

San Antonio, TX ยท On-site

$14.75 - $18.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic Qualifications * Minimum 1 year of ...

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

Help Desk Agent - Swing Shift

San Antonio, TX ยท On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

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Help Desk information

See Converse, TX salary details

$11

$21

$30

How much do help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for help desk in Converse, TX is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are the most commonly searched types of Help Desk jobs in Converse, TX?

The most popular types of Help Desk jobs in Converse, TX are:

What cities near Converse, TX are hiring for Help Desk jobs?

Cities near Converse, TX with the most Help Desk job openings:

Infographic showing various Help Desk job openings in Converse, TX as of August 2026, with employment types broken down into 76% Full Time, 6% Part Time, and 18% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $43,728 per year, or $21 per hour.

Help Desk Analyst

San Antonio, TX โ€ข On-site

Ubertal Inc
IT Servicesย โ€ขย 201 - 500 employees

$18.50 - $25.25/hr

Contractor

Re-posted 28 days ago


Job description

Job Title: Help Desk Support Analyst
Location: San Antonio, TX
Duration: 8-month contract
 

We are hiring for the role of Help Desk Support Analyst. Below are the key details:

Role Overview
Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation.

Key Responsibilities
• Provide first-level support for hardware, software, and system issues
• Diagnose and resolve user-reported technical problems
• Document incidents and resolutions in a ticketing system
• Configure, troubleshoot, and deploy laptops and related equipment
• Perform remote support and software installations
• Coordinate repairs with external vendors
• Support Microsoft Office, Windows OS, email, and helpdesk tools
• Assist with basic networking and connectivity issues

Required Skills & Experience
• 2+ years of help desk or technical support experience
• Strong knowledge of Windows operating systems
• Experience with Microsoft Office Suite and common business applications
• Familiarity with networking and database concepts
• Strong troubleshooting and customer support skills

Preferred Skills
• Associate’s degree in Computer Science or related field
• A+ or Microsoft Desktop Support certification

Education
• High School Diploma or GED required