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Entry Level Help Desk Support Jobs in Converse, TX

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Help Desk Technician

San Antonio, TX

$20.75 - $28/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... support to employees and plant floor staff. This entry-level role is focused on Level 1 helpdesk ...

Help Desk Technician

San Antonio, TX · On-site

$20.75 - $28/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... support to employees and plant floor staff. This entry-level role is focused on Level 1 helpdesk ...

Help Desk Technician

San Antonio, TX · On-site

$20.75 - $28/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... support to employees and plant floor staff. This entry-level role is focused on Level 1 helpdesk ...

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Responsibilities : • Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on ...

Chronos Operations, LLC is seeking a Help Desk Specialist to support the Customs and Border ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This ...

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Entry Level Help Desk Support information

See Converse, TX salary details

$9

$18

$30

How much do entry level help desk support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level help desk support in Converse, TX is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.96 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What job categories do people searching Entry Level Help Desk Support jobs in Converse, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Converse, TX are:

What cities near Converse, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Converse, TX with the most Entry Level Help Desk Support job openings:

Help Desk Analyst

San Antonio, TX • On-site

Ubertal Inc
IT Services • 201 - 500 employees

$18.50 - $25.25/hr

Contractor

Re-posted 28 days ago


Job description

Job Title: Help Desk Support Analyst
Location: San Antonio, TX
Duration: 8-month contract
 

We are hiring for the role of Help Desk Support Analyst. Below are the key details:

Role Overview
Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation.

Key Responsibilities
• Provide first-level support for hardware, software, and system issues
• Diagnose and resolve user-reported technical problems
• Document incidents and resolutions in a ticketing system
• Configure, troubleshoot, and deploy laptops and related equipment
• Perform remote support and software installations
• Coordinate repairs with external vendors
• Support Microsoft Office, Windows OS, email, and helpdesk tools
• Assist with basic networking and connectivity issues

Required Skills & Experience
• 2+ years of help desk or technical support experience
• Strong knowledge of Windows operating systems
• Experience with Microsoft Office Suite and common business applications
• Familiarity with networking and database concepts
• Strong troubleshooting and customer support skills

Preferred Skills
• Associate’s degree in Computer Science or related field
• A+ or Microsoft Desktop Support certification

Education
• High School Diploma or GED required