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Entry Level Help Desk Support Jobs in Conroe, TX

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Provide first-line technical support to customers, troubleshooting and resolving hardware, with ...

Star Pipe Products

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IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...

Retail Merchant Services

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Installation Technician & Help Desk Specialist (Bilingual)

Conroe, TX · On-site

$45K - $55K/yr

... Help Desk and MSP support as you build your skills. If you're hands-on and hungry to grow into IT ... Technical Support: Troubleshoot hardware/software issues on-site and by phone (POS, payment ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... 2 helpdesk, technical support, or junior systems administration roles * Strong experience ...

3M HEALTHCARE

HMIS Help Desk Rep I

Houston, TX · On-site

$16.75 - $21.50/hr

Provides initial point of contact to end users support of SCI's proprietary industry applications. Applies professional customer service and technical skills to resolve user inquiries. Communicates ...

3M HEALTHCARE

HMIS Help Desk Specialist I

Houston, TX · On-site

3M HEALTHCARE in Houston, TX seeks an associate to provide initial point of contact for end users support of SCI's proprietary industry applications. You will resolve user inquiries by phone, email ...

3M HEALTHCARE

HMIS Help Desk Rep I

Houston, TX · On-site

$16.75 - $21.50/hr

Provides initial point of contact to end users support of SCI's proprietary industry applications. Applies professional customer service and technical skills to resolve user inquiries. Communicates ...

3M HEALTHCARE

HMIS Help Desk Specialist I

Houston, TX · On-site

3M HEALTHCARE in Houston, TX seeks an associate to provide initial point of contact for end users support of SCI's proprietary industry applications. You will resolve user inquiries by phone, email ...

National Trench Safety, Inc

Service Desk Analyst

Houston, TX · On-site

$17.75 - $24.25/hr

Job Summary The Service Desk Analyst will provide technical support and play a key role in ... Help maintain, monitor, and upgrade computer systems and a network in combination with peer ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Conroe, TX

Entry Level Help Desk Support information

See Conroe, TX salary details

$8

$17

$28

How much do entry level help desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level help desk support in Conroe, TX is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Conroe, TX? For Entry Level Help Desk Support jobs in Conroe, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Conroe, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in Conroe, TX are:
What cities near Conroe, TX are hiring for Entry Level Help Desk Support jobs? Cities near Conroe, TX with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Conroe, TX as of August 2026, with employment types broken down into 71% Full Time, 19% Part Time, and 10% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $37,118 per year, or $17.8 per hour.

Help Desk Technician/Dispatcher

RAE Security

Houston, TX • On-site

$19 - $25.75/hr

Full-time

Posted 23 days ago

Job description

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This role is perfect for someone who thrives in a fast-paced, technologically driven environment, and who is passionate about providing exceptional IT support and customer service. The ideal candidate will have a solid background in locksmith. dispatcher, triage service work, help desk support, and customer service. You will be the first point of contact for our customers and will be responsible for ensuring their technical issues are resolved effectively and efficiently.
Responsibilities
  • Provide first-line technical support to customers, troubleshooting and resolving hardware, with knowledge of access control when it comes to electrical lock and hardware.
  • Act as a dispatcher, managing and assigning tasks to the appropriate technical team members based on the complexity and urgency of the issues.
  • Use your knowledge and expertise to triage service work, prioritizing tasks to ensure the most critical issues are addressed first.
  • Maintain a high level of customer service, ensuring all customer issues are resolved to their satisfaction and documenting all interactions in our customer relationship management system.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and efficient assistance to customers.
  • Collaborate with other members of the IT team to identify and implement improvements to our support processes and procedures.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technology trends and solutions.

Qualifications
  • 1-3 years of technical experience
  • Proven experience in dispatcher, triage service work, help desk support, and customer service.
  • Strong technical skills, with a thorough understanding of locksmithing and Mechanical Cores and Keys.
  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and find effective solutions.
  • Outstanding customer service skills, with the ability to communicate clearly and effectively with customers and provide a high level of service.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong organizational skills, with the ability to manage and assign tasks effectively.
  • Willingness to continually learn and stay up-to-date with the latest technology trends and solutions.

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