Posting Details Posting Information Requisition 202600106ST Title Student Employee-SHSU Online-Support Desk (Overnight) Employee Class Student Employee College Work Study Position No Department SHSU ...
Posting Details Posting Information Requisition 202600106ST Title Student Employee-SHSU Online-Support Desk (Overnight) Employee Class Student Employee College Work Study Position No Department SHSU ...
Posting Details Posting Information Requisition 202600024ST Title Student Employee-SHSU Online-Support Desk Assistant Employee Class Student Employee College Work Study Position No Department SHSU ...
Posting Details Posting Information Requisition 202600024ST Title Student Employee-SHSU Online-Support Desk Assistant Employee Class Student Employee College Work Study Position No Department SHSU ...
Posting Information Requisition 202600106ST Title Student Employee-SHSU Online-Support Desk (Overnight) Employee Class Student Employee College Work Study Position No Department SHSU Online Division ...
Posting Information Requisition 202600106ST Title Student Employee-SHSU Online-Support Desk (Overnight) Employee Class Student Employee College Work Study Position No Department SHSU Online Division ...
Posting Information Requisition 202600024ST Title Student Employee-SHSU Online-Support Desk Assistant Employee Class Student Employee College Work Study Position No Department SHSU Online Division ...
Posting Information Requisition 202600024ST Title Student Employee-SHSU Online-Support Desk Assistant Employee Class Student Employee College Work Study Position No Department SHSU Online Division ...
IT Service Desk Admin
Houston, TX · On-site
Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...
IT Service Desk Admin
Houston, TX · On-site
Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...
Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates ...
Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates ...
Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates ...
Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates ...
Helpdesk Analyst
$19.50 - $26.75/hr
Working experience related to customer support for computer systems * Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems ...
Quick apply
Helpdesk Analyst
$19.50 - $26.75/hr
Working experience related to customer support for computer systems * Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems ...
Student Employee- Access & Retention Programs - Front Desk Receptionist
Huntsville, TX · On-site
$13 - $16.50/hr
Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming. * Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter ...
Student Employee- Access & Retention Programs - Front Desk Receptionist
Huntsville, TX · On-site
$13 - $16.50/hr
Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming. * Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter ...
Student Employee- Access & Retention Programs - Front Desk Receptionist
Huntsville, TX · On-site
$13 - $16.50/hr
Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming. * Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter ...
Student Employee- Access & Retention Programs - Front Desk Receptionist
Huntsville, TX · On-site
$13 - $16.50/hr
Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming. * Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter ...
Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming. * Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter ...
Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming. * Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter ...
Provide Help Desk Support * Create and maintain application support documentation * Light travel may be required (10%) Other Skills & Abilities * Project Management and issue tracking experience
Provide Help Desk Support * Create and maintain application support documentation * Light travel may be required (10%) Other Skills & Abilities * Project Management and issue tracking experience
Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...
Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Apply ...
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Apply ...
Service Desk Specialist - Onsite
Houston, TX · On-site
$46K - $70K/yr
About the Role The Service Desk Specialist role provides technical support to clients, addressing ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...
Quick apply
Service Desk Specialist - Onsite
Houston, TX · On-site
$46K - $70K/yr
About the Role The Service Desk Specialist role provides technical support to clients, addressing ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...
Provide Help Desk Support * Create and maintain application support documentation * Light travel may be required (10%) Other Skills & Abilities * Project Management and issue tracking experience
Provide Help Desk Support * Create and maintain application support documentation * Light travel may be required (10%) Other Skills & Abilities * Project Management and issue tracking experience
Helpdesk Technician
Houston, TX · On-site
$17.25 - $23.25/hr
Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes. * Diagnose and resolve hardware ...
Quick apply
Helpdesk Technician
Houston, TX · On-site
$17.25 - $23.25/hr
Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes. * Diagnose and resolve hardware ...
Deskside Technician II
Houston, TX · On-site
$19.25 - $24.50/hr
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across 40 countries across ...
Deskside Technician II
Houston, TX · On-site
$19.25 - $24.50/hr
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across 40 countries across ...
Deskside Technician II
Houston, TX · On-site
$19.25 - $24.50/hr
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across 40 countries across ...
Deskside Technician II
Houston, TX · On-site
$19.25 - $24.50/hr
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across 40 countries across ...
Operations Support Associate
The Woodlands, TX · On-site
$24 - $25/hr
Position Summary An Operations Support Associate is responsible for assisting TWFG agents by ... Help desk tickets resolved (turnaround time) Required Qualifications Education & Experience · ...
Quick apply
Operations Support Associate
The Woodlands, TX · On-site
$24 - $25/hr
Position Summary An Operations Support Associate is responsible for assisting TWFG agents by ... Help desk tickets resolved (turnaround time) Required Qualifications Education & Experience · ...
Entry Level Help Desk Support information
See Conroe, TX salary details
$8.85 - $10.63
4% of jobs
$10.63 - $12.40
4% of jobs
$12.40 - $14.18
9% of jobs
$14.96 is the 25th percentile. Wages below this are outliers.
$14.18 - $15.96
17% of jobs
The median wage is $17.23 / hr.
$15.96 - $17.74
22% of jobs
$19.42 is the 75th percentile. Wages above this are outliers.
$17.74 - $19.51
20% of jobs
$19.51 - $21.29
15% of jobs
$21.29 - $23.07
3% of jobs
$23.07 - $24.85
6% of jobs
$24.85 - $26.62
0% of jobs
$26.62 - $28.40
0% of jobs
$8
$17
$28
How much do entry level help desk support jobs pay per hour?
As of Aug 24, 2026, the average hourly pay for entry level help desk support in Conroe, TX is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Conroe, TX?
For Entry Level Help Desk Support jobs in Conroe, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Conroe, TX look for?
The top searched job categories for Entry Level Help Desk Support jobs in Conroe, TX are:
What cities near Conroe, TX are hiring for Entry Level Help Desk Support jobs?
Cities near Conroe, TX with the most Entry Level Help Desk Support job openings:
Student Employee-SHSU Online-Support Desk (Overnight)
Huntsville, TX • On-site
$15/hr
Full-time
Re-posted 10 hours ago
Sam Houston State University rating
7.2
Based on 29 frontline employees who took The Breakroom Quiz
386th of 622 rated colleges and universities
Job description
Posting Details
Posting Information
Requisition
202600106ST
Title
Student Employee-SHSU Online-Support Desk (Overnight)
Employee Class
Student Employee
College Work Study Position
No
Department
SHSU Online
Division
Division of Academic Affairs
Hours per week
28
Hiring Rate
$15/hour
Preferred Student Classification
Nature & Purpose of Position
This job posting is for our overnight shift. Times you could be scheduled to work may vary anywhere from Midnight to 8:00am, Saturday through Friday.The Student Assistant position with the 24/7 Online Support Desk is a technical troubleshooting and customer service focused position. Student assistants provide basic technical support to faculty and students within Blackboard. Prior knowledge is not necessary, we will train you on how to use Blackboard and all related tools and systems. A qualified applicant would be someone that enjoys working with technology, has a passion for problem solving, and who brings a positive, team-focused energy to enhance the team's collaborative atmosphere.
Other Requirements for the Position
You must be currently enrolled as a student at Sam Houston State University taking at least 6 credit hours to be eligible for this position.
Our offices are located off the main campus, so employees are responsible for their own transportation to and from work.
Open Date
03/27/2026
Position Number
Contact Information
Contact Name & Title
SHSU Online Staff
Contact Phone
(936) 294-2780
Contact Email
supportdeskstaff@shsu.edu
Contact Building & Room #
Contact Fax
Contact Instructions Summary
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
Posting Information
Requisition
202600106ST
Title
Student Employee-SHSU Online-Support Desk (Overnight)
Employee Class
Student Employee
College Work Study Position
No
Department
SHSU Online
Division
Division of Academic Affairs
Hours per week
28
Hiring Rate
$15/hour
Preferred Student Classification
Nature & Purpose of Position
This job posting is for our overnight shift. Times you could be scheduled to work may vary anywhere from Midnight to 8:00am, Saturday through Friday.The Student Assistant position with the 24/7 Online Support Desk is a technical troubleshooting and customer service focused position. Student assistants provide basic technical support to faculty and students within Blackboard. Prior knowledge is not necessary, we will train you on how to use Blackboard and all related tools and systems. A qualified applicant would be someone that enjoys working with technology, has a passion for problem solving, and who brings a positive, team-focused energy to enhance the team's collaborative atmosphere.
Other Requirements for the Position
You must be currently enrolled as a student at Sam Houston State University taking at least 6 credit hours to be eligible for this position.
Our offices are located off the main campus, so employees are responsible for their own transportation to and from work.
Open Date
03/27/2026
Position Number
Contact Information
Contact Name & Title
SHSU Online Staff
Contact Phone
(936) 294-2780
Contact Email
supportdeskstaff@shsu.edu
Contact Building & Room #
Contact Fax
Contact Instructions Summary
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
What Sam Houston State University employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Sam Houston State University
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
1,001 - 5,000 Employees
Headquarters location
Huntsville, TX, US
Year founded
1879