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Help Desk Associate Jobs in Conroe, TX (NOW HIRING)

Blink Fitness - Hobby

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Front Desk Associate

Houston, TX · On-site

$11/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... They consistently go above and beyond and you can't help but smile when you see them.

Blink Fitness - Hobby

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Front Desk Associate

Houston, TX · On-site

$11/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... They consistently go above and beyond and you can't help but smile when you see them.

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Associate's or Bachelor's degree in IT or related field preferred * Equivalent work experience ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Associate's degree in computer science or related discipline and/or comparable work experience * Strong understanding of help desk support principles including documentation and issue ownership

Managed Services and VoIP Provider

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Field / Help Desk Service Technician ( IT/VoIP)

Houston, TX · On-site

$42.50K - $52.50K/yr

As a Help Desk and Field Technician, your responsibilities will include providing both remote and ... Associate (Required) License/Certification: * CompTIA A+ (Required) Ability to Relocate: * Houston ...

The NOW Houston Heights

Front Desk Associate

Houston, TX

$13.25 - $17.25/hr

Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you ...

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Help Desk Associate information

See Conroe, TX salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Conroe, TX is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Conroe, TX? The most popular types of Help Desk jobs in Conroe, TX are:
What are popular job titles related to Help Desk Associate jobs in Conroe, TX? For Help Desk Associate jobs in Conroe, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Conroe, TX look for? The top searched job categories for Help Desk Associate jobs in Conroe, TX are:
What cities near Conroe, TX are hiring for Help Desk Associate jobs? Cities near Conroe, TX with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Help Desk Specialist

Help Desk Specialist

Sheldon Independent School District

Houston, TX • On-site

$30.49K/yr

Other

This job post has expired today. Applications are no longer accepted.

Sheldon Independent School District rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

318th of 538 rated elementary and secondary schools

Job description

Position Type:
Technology/Help Desk Specialist
Date Posted:
4/9/2026
Location:
Network Operations Center
Primary Purpose
Provide first-level technical support for the district help desk, addressing technology-related issues.
QUALIFICATIONS
  • High School Diploma or GED
  • One year or more of related technical experience
  • A+ certification required within 1 year of hire or ineligible for a promotion to a campus Technology Specialist
  • Experienced in Microsoft, Google, and Apple environments.
PREFERRED
  • Associate degree in a technical area from an accredited college or university
  • Proficiency in multiple languages is a plus
SPECIAL KNOWLEDGE/SKILLS
  • Experience working effectively in a team-oriented, collaborative environment
  • Demonstrated excellence in customer service, with attention to accurate documentation of time and materials used.
  • Ability to identify technical issues and perform necessary repairs
  • Prove ability to recognize, address, and resolve assigned tickets in alignment with the established Service Level Agreement (SLA)
  • Proficiency in diagnosing and resolving basic technical issues.
  • Experience with ticketing systems and issue-tracking procedures
MAJOR RESPONSIBILITIES AND DUTIES
  • Function as the initial point of contact for staff and students requiring technical support
  • Document reported issues by generating tickets in the district's ticketing system.
  • Provide remote troubleshooting support by guiding users through the problem-resolution process.
  • Escalate unresolved issues to the appropriate level of support
  • Assist with Chromebook, desktop, and laptop repairs as necessary
  • Support Campus Technicians with various projects as needed
  • Perform other duties as assigned by the supervisor

*Salary is commensurate with experience
*Minimum Salary $30,490
*Works 240 Days
*Please note that this role requires in-person attendance and is not eligible for remote work.
Sheldon ISD will accept applications for this position through April 14, 2026. After this date, applications will continue to be accepted in the event a suitable candidate is not identified. If no viable candidate is selected from the initial applicant pool, applications submitted after April 14th will be reviewed in five-day intervals until a candidate is recommended for hire.

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