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Remote Help Desk Jobs in Conroe, TX (NOW HIRING)

Texas Technology Group

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Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... an IT services, help desk, or managed services (MSP) environment. * Hands-on experience ...

New

Texas Technology Group

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Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... an IT services, help desk, or managed services (MSP) environment. * Hands-on experience ...

New

Danaher

Pricing Manager - Remote

Houston, TX · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

Wing Assistant

Sales Development Representative

Houston, TX · On-site +1

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

Wing Assistant

Sales Development Representative

Houston, TX · Remote

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

RC Mowers

Product Specialist

Houston, TX · Remote

RC Mowers builds autonomous and remote-operated commercial mowing machines purpose-built for steep ... You understand that helping your fellow reps succeed is part of your job. You can get up to speed ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

At EQT, you won't just do a job, you'll help shape our future. Through Transparent Leadership, you ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...

The Midtown Group

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Recruiter

Houston, TX · Remote

$50K - $55K/yr

Remote, but must reside in the Greater Houston and surrounding areas. Salary: $50-55K annually plus ... A competitive, goal-oriented mindset with a genuine interest in helping people advance their ...

Steer

Technical Support Specialist - Remote

Houston, TX · On-site +1

You'll be one of the members of our technical support team, helping define the playbook and set the ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

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Remote Help Desk information

See Conroe, TX salary details

$10

$19

$29

How much do remote help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote help desk in Conroe, TX is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Conroe, TX? The most popular types of Help Desk jobs in Conroe, TX are:
What are popular job titles related to Remote Help Desk jobs in Conroe, TX? For Remote Help Desk jobs in Conroe, TX, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Conroe, TX look for? The top searched job categories for Remote Help Desk jobs in Conroe, TX are:
What cities near Conroe, TX are hiring for Remote Help Desk jobs? Cities near Conroe, TX with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,226 per year, or $19.8 per hour.

Remote IT Support Technician (Microsoft 365)

Texas Technology Group

Houston, TX • Remote

$50K - $85K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Our clients run their businesses on Microsoft 365, and they need someone who can keep it running well.

We’re hiring a full-time remote support technician to own day-to-day M365 administration and frontline customer support — someone who knows the admin centers cold, communicates clearly with nontechnical users, and works our processes the same way every time.


About Texas Technology Group

TTG is a managed IT services provider supporting small and mid-sized businesses. We handle their Microsoft 365 environments, endpoints, and day-to-day IT support so they can focus on their work. Our clients count on us to be responsive, professional, and consistent — and that standard starts with the people on our support team.


About the role

Twelve months in, you’ll be the go-to person for everything Microsoft 365 across our client base: managing tenants, resolving user issues on the first touch, keeping documentation current, and helping clients get more value out of the tools they already pay for. You’ll work tickets end-to-end, follow our documented procedures and checklists closely, and communicate proactively so clients never wonder where things stand.


What you’ll do
• Administer client Microsoft 365 tenants — user and license management, Exchange Online, SharePoint, OneDrive, Teams, and security settings in Entra ID.

• Serve as the first point of contact for client support requests via phone, email, and remote tools, providing Tier 1/2 troubleshooting for M365, Windows 10/11, and common business applications.

• Use NinjaOne (our RMM platform) for endpoint monitoring, patching, and remote support.

• Manage support tickets from first contact through resolution, with clear documentation at every step and escalation when appropriate.

• Follow established procedures, runbooks, and checklists precisely — and flag gaps so we can improve them.

• Communicate with clients in plain, patient, professional language, keeping them informed until the issue is fully resolved.


What we’re looking for

Required:

• 2+ years providing technical support in an IT services, help desk, or managed services (MSP) environment.

• Hands-on experience administering Microsoft 365 — admin center, Exchange Online, and user/license management (not just using Office apps).

• Strong Windows 10/11 troubleshooting skills.

• Excellent written and verbal communication with non-technical users.

• A process-driven working style: you follow instructions and documented procedures carefully, document your work thoroughly, and ask questions rather than guess.

• Self-managed and dependable in a fully remote role, with reliable high-speed internet and a quiet workspace.

Nice to have:

• Microsoft certifications (MS-900, MS-102, MD-102) or CompTIA A+ / Network+.

• Experience with NinjaOne or another RMM platform (ConnectWise Automate, Datto, N-able).

• Experience with Intune / endpoint management and basic networking (DNS, DHCP, VPN, Wi-Fi).

• Prior MSP experience supporting multiple client environments.