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Help Desk Manager Jobs in Conroe, TX (NOW HIRING)

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Act as a dispatcher, managing and assigning tasks to the appropriate technical team members based ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site ...

TEGNA Inc.

Story Desk Manager

Houston, TX · On-site

The person in this position will help manage the story development process throughout the day, having experience with the best practices of running an assignment desk and training others to excel at ...

Kforce Technology Staffing

Help Desk Lead

Houston, TX · On-site

This role will manage ticket queues, prioritize incidents and service requests, serve as an escalation point, and help improve the overall end-user support experience. Responsibilities: * Coordinate ...

Four Seasons Hotels

Assistant Front Desk Manager

Houston, TX · On-site

$16.75 - $21/hr

We are looking for a talented, passionate, and enthusiastic individual to join our team and help us ... Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts ...

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

As part of the managed services team, this role involves working with clients and collaborating ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Nabors Industries Limited

Helpdesk Intern

Houston, TX · On-site

$17 - $23/hr

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for ...

Avion Hospitality

Front Desk Supervisor

Houston, TX · On-site

$16.25 - $21/hr

Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or ... friendly, helpful and courteous to all guests, managers and all other associates. * Ensure the ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

Avion Hospitality

PM Shift Front Desk Supervisor

Shenandoah, TX · On-site

$16.50 - $21.25/hr

Front Desk Supervisor The Front Desk Supervisor is responsible for assisting the Front Desk Manager ... friendly, helpful and courteous to all guests, managers and all other associates. * Ensure the ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Conroe, TX

Help Desk Manager information

See Conroe, TX salary details

$32.1K

$71.7K

$106.6K

How much do help desk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for help desk manager in Conroe, TX is $71,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Conroe, TX?

The most popular types of Help Desk jobs in Conroe, TX are:

What are popular job titles related to Help Desk Manager jobs in Conroe, TX?

For Help Desk Manager jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Conroe, TX look for?

The top searched job categories for Help Desk Manager jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Help Desk Manager jobs?

Cities near Conroe, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $71,728 per year, or $34.5 per hour.

Help Desk Technician/Dispatcher

RAE Security

Houston, TX • On-site

$19 - $25.75/hr

Full-time

Re-posted 10 days ago

Job description

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This role is perfect for someone who thrives in a fast-paced, technologically driven environment, and who is passionate about providing exceptional IT support and customer service. The ideal candidate will have a solid background in locksmith. dispatcher, triage service work, help desk support, and customer service. You will be the first point of contact for our customers and will be responsible for ensuring their technical issues are resolved effectively and efficiently.
Responsibilities
  • Provide first-line technical support to customers, troubleshooting and resolving hardware, with knowledge of access control when it comes to electrical lock and hardware.
  • Act as a dispatcher, managing and assigning tasks to the appropriate technical team members based on the complexity and urgency of the issues.
  • Use your knowledge and expertise to triage service work, prioritizing tasks to ensure the most critical issues are addressed first.
  • Maintain a high level of customer service, ensuring all customer issues are resolved to their satisfaction and documenting all interactions in our customer relationship management system.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and efficient assistance to customers.
  • Collaborate with other members of the IT team to identify and implement improvements to our support processes and procedures.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technology trends and solutions.

Qualifications
  • 1-3 years of technical experience
  • Proven experience in dispatcher, triage service work, help desk support, and customer service.
  • Strong technical skills, with a thorough understanding of locksmithing and Mechanical Cores and Keys.
  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and find effective solutions.
  • Outstanding customer service skills, with the ability to communicate clearly and effectively with customers and provide a high level of service.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong organizational skills, with the ability to manage and assign tasks effectively.
  • Willingness to continually learn and stay up-to-date with the latest technology trends and solutions.

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