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Help Desk Associate Jobs Near Me

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Help Desk Support Specialist

Columbus, OH · On-site

This position is responsible for providing initial Help Desk support for the business applications ... Associate of Science degree in Technology or equivalent experience is required. Experience with PC ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware ... Associate's degree in Computer Science or related discipline preferred. Relevant IT certifications ...

Dublin Dental Care

Front Desk Associate

Dublin, OH

$18 - $22/hr

Title Front Desk Associate Our beautiful office and wonderful staff is expanding and we're looking ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

Smith Pet Care Co

Front Desk Associate

Columbus, OH · On-site

$14 - $15/hr

Front Desk / Customer Service Associate Core Competences: - Customer service focused - Will to ... In addition, this person will be asked to help clean the store from time to time - so the retail ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

Key Responsibilities: • Serve as the first point of contact for store associates experiencing ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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How much do help desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

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Help Desk Associate jobs near you
A map of the United States highlighting the number of Help Desk Associate job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Associate job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Support Specialist

fi

Columbus, OH • On-site

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

Job description

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. 

Fundamental Job Tasks:

Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.  Gives technical instructions in lay terms.  Troubleshoots, replaces, evaluates and configures devices, specialty software and unique service requests.  Enters Incident Report tickets into Helpdesk database.  Provides clear written and spoken information about a problem, issue, or event to the appropriate IS analyst for further problem resolution, if needed.  Fulfills all service level standards for response time and quality.

Ensures end users have proper software, hardware, and peripherals by implementing maintenance, upgrade and installation plans for PC replacements.  Monitors IS hardware and software inventories.  Enters hardware and software inventory data into the Helpdesk Inventory database.  Trains end users on office equipment, hardware and software, as needed. Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the installation of computer facilities for new hires and for office moves.

Assists management with information related to external audits of hardware, software, documentation and reporting. 

Targeted Skills/Knowledge:

Associate of Science degree in Technology or equivalent experience is required. Experience with PC repair and support service along with a working knowledge of Windows operating systems and the MS Office Suite applications is preferred.  The position requires excellent technical, interpersonal skills, as well as good written and verbal communication skills.  Position requires a high degree of analytical and organizational skill.

About Us:

Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency –emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.
Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.

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