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60 One Source Help Desk Associate Jobs Hiring Near You

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Answers phones in a timely, courteous and professional manner Requirements: * 1 year experience as ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Answers phones in a timely, courteous and professional manner Requirements: * 1 year experience as ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

... a Helpdesk Associate, you will work on the IT team to provide entry level help desk support ... Flexible Spending Reimbursement Accounts (Health and Dependent care) * $500 -- $1,000+ Employee ...

APN Consulting

Technical Help Desk Associate

Chantilly, VA · On-site

$19 - $25.50/hr

Role: Help Desk Associate Location: Chantilly VA or Alpharetta GA or NYC or US Remote Duration: Contract Candidate will work as a technical support person and will have following responsibilities.

University of Nebraska

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

Sr. Help Desk Associate Job Summary: Assist University community with University Information and computing needs via phone, ticketing system, in-person support, and other communication methods. This ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting andmaintainingcomputer systems and software deployed to support the Stores andall oftheir processes.This includes but ...

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

$26.50 - $35/hr

... determine source of error. * Determines whether problem is caused by Software or hardware for ... High school diploma or general education degree (GED); or one to three months related experience ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or ... Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

Founded in 1955, RLG operates as a single-source partner for clients across diverse industries ... Our organization is comprised of multiple companies working together as one team. This integrated ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row ... Requirements Requirements: * Associate degree or 2+ years of college-level coursework, or ...

Experis

Help Desk Level 1 - D

Green Oaks, IL · On-site

$20 - $23/hr

Associate's Degree preferred * 1-3 years of experience in a business systems support or help desk role * Strong verbal and written communication skills * Excellent computer and troubleshooting skills

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Description Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in ... Requirements Requirements: * Associate degree or 2+ years of college-level coursework, or ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

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Help Desk Associate

Mount Sinai Medical Center

Miami Beach, FL • On-site

$18.25 - $24.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Service Desk Analyst - Help Desk
This is an entry level on-site/in-house role.
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Position Responsibilities:
  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
  • Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
  • Monitors open call issues and escalates to appropriate IT resources
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
  • Assigns unresolved calls to appropriate resources
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
  • Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
  • Demonstrates competency in learning about the most common hardware issues
  • Applies knowledge received from in-services, classes, seminars, etc
  • Provides hardware and software support as needed
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines
  • Answers phones in a timely, courteous and professional manner

Requirements:
  • 1 year experience as Service Desk Support or troubleshooting PC's preferred
  • Associates Degree
  • A+ and/or N+ or equivalent experience preferred
  • Excellent Customer Service and Communication Skills

Benefits
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program

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