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60 One Source Help Desk Associate Jobs Hiring Near You

PC Network

Help Desk Analyst 1

PA · On-site +1

$16 - $17/hr

PCN employees enjoy 120 hours of PTO each year (3 weeks) and six (6) paid US holidays and one (1) floating holiday. Summary PCN is seeking a Help Desk Level I Agent to support a client and the ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Month 1: Training on new role, including shadowing and completion of new hire onboarding process ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum 1-3 years of experience in a help desk, desktop support, service desk, or end ...

Robert Half

Help Desk I

Groton, CT · On-site

$23.75 - $27.50/hr

... one of our clients in the Groton, CT area. We are looking for candidates with 3+ years of Help Desk ... Associate's or Bachelor's degree in Information Technology is a plus * CompTIA A+, Network+, or ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Month 1: Training on new role, including shadowing and completion of new hire onboarding process ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Associate degree or certificate of course completion in a technical related field OR ; Currently ... EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

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Help Desk Analyst 1

PC Network

PA • On-site, Remote

$16 - $17/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description


Help Desk Analyst Level I $16-$17.00/hr. DOE
Full Time. Long term opportunity - Remote
PCN offers its employees competitive compensation and a market leading benefits package. PCN Employees can enroll in Major Medical, Dental, and 401(k) savings plans. PCN employees enjoy 120 hours of PTO each year (3 weeks) and six (6) paid US holidays and one (1) floating holiday.
Summary
PCN is seeking a Help Desk Level I Agent to support a client and the contractual service level in achievement of prompt response, high level customer service and technical first contact support. The Help Desk agent will be required to clearly articulate customer requirements and interface with a variety of the client's second level teams and third party service providers. Contacts to the Help Desk can be varied and complex requiring a high level of comprehension and interest in IT topics and interpersonal skills to assist diagnose and or resolve issues. The Help Desk Agents refer problems and issues to specialist groups when required and act as a Single Point of Contact for the customer through resolution.
Duties and Requirements
  • 1st Level telephone and other media contact support
  • Strive for a high level of first contact resolution
  • Respond to and resolve customer requests by providing fast, efficient and friendly customer service.
  • Accurately document calls and incidents
  • Manage time and workload to meet predetermined service levels
  • Maintain data accuracy in our contact management system
  • Assign incidents and requests to the correct support group
  • Act as a single point of contact on incidents and problems logged
  • Perform appropriate diagnostics to initiate problem management workflow process
  • Provide clients with a reference number for their incident/request
  • Become multi-skilled as workload changes occur within the Service Centre
  • Champion, implement or support change
  • Identify process efficiencies within the Service Centre and to take corrective action to implement change
This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance.
Be a Part of the PCN Team
Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success.
PCN is a dynamic IT services company, headquarted in the greater Philadelphia area and serving clients and partners globally. We support our customers in over 20 countries and strive to be the top DDI managed service provider in the world. Visit our website www.PCN-inc.com for more information.
Equal Employment Opportunity Policy Statement
PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PC Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.
 

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