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Help Desk Associate Jobs in Tennessee (NOW HIRING)

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, focusing on critical technologies like Zebra printers and ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, handling escalated technical issues and ensuring smooth technology operations ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

Robert Half

Help Desk Technician

Nashville, TN · On-site

$26 - $29.50/hr

... associate or bachelor's degree in computer science or a related field is preferred. • At least 2 years of experience supporting users in a help desk or desktop support environment is strongly ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Associate degree in technology, business operations, or related discipline preferred. Stand Out For ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... We are proud to share that our associates have made us one of Fortune's Best Companies to Work For!

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues ... Associate's degree in a technology focused area • 1-2 years in a customer service focused role ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst serves as the primary point of contact for technical and operational support ... Associate degree in technology, business operations, or related discipline preferred. Company

Smith and Wesson

Help Desk Technician

Maryville, TN · On-site

$17.50 - $23.50/hr

Accept requests from users and enter Service Desk tickets in a timely manner. * Interview ... Associates Degree preferred * 1 to 3 years' experience in IT related field. * Professional ...

Tri Star Energy

IT Help Desk Technician

Nashville, TN · On-site

The IT Help Desk Technician is responsible for providing great customer service and timely response ... Associates degree in IT, Computer & Information Systems, Computer Science, or a related field. • ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The contractor role will allow the help desk team to manage PERLSS related work, including ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Tennessee

Help Desk Associate information

See Tennessee salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk associate in Tennessee is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What are popular job titles related to Help Desk Associate jobs in Tennessee? For Help Desk Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Tennessee look for? The top searched job categories for Help Desk Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Associate jobs? Cities in Tennessee with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Warehouse Help Desk Associate

Warehouse Help Desk Associate

ALO

Memphis, TN • On-site

$18 - $24.25/hr

Full-time

Posted 21 days ago

Job description

Job Summary:
ALO is a company focused on mindful movement and improving lives through yoga. They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, focusing on critical technologies like Zebra printers and handheld devices while ensuring smooth technology operations.
Responsibilities:
• Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
• Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
• Provide technical support for Windows and Mac devices used in the warehouse
• Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
• Utilize remote support tools to assist users both onsite and at remote warehouse locations
• Perform hardware installations, configurations, and upgrades
• Diagnose and resolve escalated printer, handheld, network, and software issues
• Collaborate closely with other IT teams, including WMS (Warehouse Management Systems), Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects
• Document solutions and contribute to a shared knowledge base
• Provide remote support to other warehouse sites as needed
• Lift up to 50+ pounds occasionally and perform duties that require walking long distances across large warehouse floors
• Maintain a safe and organized workspace and follow all company policies and procedures
• Participate in IT projects and deployments as assigned
• Communicate clearly and professionally with warehouse staff, management, and IT team members across different locations
• Build strong working relationships with cross-functional IT teams, including WMS, Network, Security, and Corporate Support
• Effectively escalate issues and coordinate solutions across multiple technical teams
• Provide training or guidance to Tier 1 team members and warehouse users when needed
• Participate in regular team meetings and contribute to continuous improvement efforts
Qualifications:
Required:
• A+ Certification or proven experience in a Tier 2 support role
• Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
• Strong experience with Zebra printers and Zebra handheld mobile computers
• Experience with Windows and Mac support
• Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
• Proficient in using remote support tools (such as Datto, SDM)
• Experience with Azure administration
• Experience with Active Directory administration
• Experience with Jamf for Mac device management
• Experience with WMS (Warehouse Management Systems)
• Experience with Exchange 365 administration
• Experience supporting Zoom and Microsoft Teams
• Ability to lift 50+ pounds and walk long distances as needed
• Excellent problem-solving and customer service skills
• Strong communication and teamwork abilities
• Ability to work independently and manage time effectively
Preferred:
• Experience with network troubleshooting (wired and wireless in warehouse environments)
• Familiarity with mobile device management (MDM) tools
• Experience supporting warehouse management systems (WMS)
• Exposure to enterprise-level IT tools and automation
Company:
We are ALO. Founded in 2007, the company is headquartered in Los Angeles, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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