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Help Desk Associate Jobs in Tennessee (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... associate's degree and two years of qualifying professional experience * Excellent verbal and ...

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

This is a HYBRID position located in Brentwood, TN. • SpecialtyCare understands our Associates ... Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ...

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

SpecialtyCare understands our Associates' desire to advance their careers; we offer opportunities ... Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ...

Cook Systems

Help Desk Analyst

Memphis, TN

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Associate Level * Job Function: Information Technology

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues ... Associate's degree in a technology focused area • 1-2 years in a customer service focused role ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... We are proud to share that our associates have made us one of Fortune's Best Companies to Work For!

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Associate degree in technology, business operations, or related discipline preferred. Stand Out For ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Associate Level * Job Function: Information Technology Why Work with Us At Cook Systems, we don't ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Associate Level * Job Function: Information Technology Benefits at Cook Systems We want our ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst serves as the primary point of contact for technical and operational support ... Associate degree in technology, business operations, or related discipline preferred. Company

Crunch Fitness

Front Desk Associate

Knoxville, TN · On-site

$11.75 - $15.25/hr

Front Desk Associate- Fountain City Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Associate

Knoxville, TN · On-site

$13.25 - $17.25/hr

Front Desk Associate- Fountain City Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Tennessee

Help Desk Associate information

See Tennessee salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk associate in Tennessee is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Tennessee?

The most popular types of Help Desk jobs in Tennessee are:

What are popular job titles related to Help Desk Associate jobs in Tennessee?

For Help Desk Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Tennessee look for?

The top searched job categories for Help Desk Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Help Desk Associate jobs?

Cities in Tennessee with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Tennessee as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,523 per year, or $19.5 per hour.

Associate Help Desk Technician

Baptist Memorial Health Care Corporation

Memphis, TN • On-site

$18 - $24.25/hr

Full-time

Posted 3 days ago

New

Baptist Memorial Health Care rating

7.3

Company rating: 7.3 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

Job description

Overview
Job Summary
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.
Once onsite training is complete, remote work is possible.
Responsibilities
  • Provides technical assistance to computer system users.
  • Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
  • Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
  • Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
  • Contributes to evaluation and maintenance of existing support documentation.
  • Completes assigned goals.

Minimum Required
  • 1 year experience or educational equivalent of Associate's degree.

Preferred/Desired
  • 2 years experience or educational equivalent of Associate's degree.

Minimum Required
  • DRIVER'S LICENSE (CURRENT)

What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Baptist Memorial logo

About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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