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Intern Help Desk Jobs in Tennessee (NOW HIRING)

Church

Communications Intern

Nashville, TN · On-site

$14.50 - $19.25/hr

The Communications Intern will work alongside the church staff to assist with a variety of tasks ... helping schedule meetings, and serving at Reception Desk when needed * Support Missions Director ...

Youthvillages

Public Relations Intern

Memphis, TN

$14.50 - $19.50/hr

... helping children and families live successfully. For more information, please visitwww ... desk top publishing. Ability to use a calculator and other office equipment. Ability to manage ...

Youth Villages

Public Relations Intern

Memphis, TN · On-site

$14.50 - $19.50/hr

... helping children and families live successfully. For more information, please visit www ... desk top publishing. Ability to use a calculator and other office equipment. Ability to manage ...

UHY International Ltd.

2027 TRC Fall Internship

Nashville, TN · On-site

$14.50 - $19.25/hr

... Intern, you will focus on helping clients understand and mitigate their technology and ... Prolonged periods of sitting at a desk and performing work in front of a computer screen for long ...

TNBR Careers

TECH SOLUTIONS COORDINATOR

Cleveland, TN · On-site

$20/hr

We wish to hire individuals with similar values who can help us accomplish those goals. Special ... Student/Intern Support (35%) * Assist in the coordination of student/intern schedules and provide ...

All JobsIntern Help Desk JobsIntern Help Desk Jobs in Tennessee

Intern Help Desk information

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Tennessee?

The most popular types of Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Intern Help Desk jobs?

Cities in Tennessee with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Help Desk Internship - TEMPORARY

Appalachian Electric Cooperative

New Market, TN

Temporary, Internship

Posted 10 days ago

Job description

IT Help Desk Internship

Are you interested in gaining hands-on experience in information technology, troubleshooting, and customer support within a professional environment? Appalachian Electric Cooperative (AEC) is looking for a detail-oriented and motivated student or recent graduate ready to gain real-world IT experience while supporting our internal technology operations.

If you're pursuing a degree in Information Technology or a related field and want practical, resume-building experience, this opportunity is for you.

Position Overview:

  • Internship Duration: September 2026 through December 2026
  • Location:Appalachian Electric Cooperative (AEC), New Market, TN
  • Department:Information Technology
  • Reports To:IT Helpdesk Supervisor

The IT Help Desk Intern provides first-level technical support to end users,assistingwith hardware, software, and network-related issues. This role is designed to give hands-on experience in troubleshooting, customer service, and IT operations in a professional workplace setting.

WhoWe'reLooking For:

We'relooking for undergraduate or graduate students who are currently pursuing (or have recently completed) a degree or certification in:

  • Information Technology
  • Computer Science
  • Information Systems
  • Or a related field

Key Responsibilities:

As an IT Help Desk Intern, you will support the IT team by assisting with day-to-day technology needs across the cooperative.

  • Respond to helpdesk tickets, emails, and phone calls ina timelyand professional manner
  • Provide basic troubleshooting support for:

o Computers (Windows/Mac)

o Printers and peripherals

o Software applications

o Network connectivity issues

  • Install, configure, and update software and hardware
  • Assistwith user account setup, password resets, and access permissions
  • Document issues, solutions, and processes in the helpdesk system
  • Escalate complex technical issues to the IT Helpdesk Supervisor as needed
  • Support IT projects such as system upgrades, equipment deployment, and audits
  • Maintain inventory of IT equipment andassistwith asset tracking
  • Follow company IT policies and security procedures

Benefits to You:

This paid internship provides meaningful, hands-on experience and professional development opportunities, including:

  • Real-world IT support experience
  • Development of troubleshooting and diagnostic skills
  • Exposure to enterprise IT tools and systems
  • Improved professional communication and customer service skills

Why Choose AEC?

Commitment to Our Community:At AEC, we're driven by a deep commitment to serve our community. Our employees take pride in contributing to the improvement of our service area. It's not just a job; it's a mission. In fact, our tagline is "Power What Matters Most," because we believe in powering the most important moments in the lives of the members we serve.

Family-Like Atmosphere:AEC isn't just a workplace; it's a place where you'll build meaningful connections. We foster a family-like atmosphere where employees support and care for each other.

Not-for-Profit Mission:As a not-for-profit organization, we prioritize people over profits. Join us in our quest to provide safe, reliable and affordable electricity to our communities.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

AEC is a Tennessee Drug Free Workplace

Apply