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Intern Help Desk Jobs in Tennessee (NOW HIRING)

pca

IT Intern Summer-Fall 2026 Counce Mill

Counce, TN

$12.25 - $16.50/hr

The purpose of this position is to develop an intern to provide implementation, configuration ... Applicant should have familiarity with investigating and resolving first echelon help desk service ...

Church

Communications Intern

Nashville, TN · On-site

$14.50 - $19.25/hr

The Communications Intern will work alongside the church staff to assist with a variety of tasks ... helping schedule meetings, and serving at Reception Desk when needed * Support Missions Director ...

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Intern Help Desk information

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Intern Help Desk jobs? Cities in Tennessee with the most Intern Help Desk job openings:
Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Tennessee as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT Intern- Temporary Role, TCAT Students Only

East Tennessee Children's Hospital

Knoxville, TN • On-site

$15/hr

Part-time

Posted 4 days ago

East Tennessee Children's Hospital rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

679th of 1,054 rated hospitals

Job description

*TCAT STUDENTS ONLY*
6 Month Temporary Role, No Benefits
$15/ hour, 24 hours/ week
BASIC PURPOSE OF THE JOB
  • Assist with help desk calls, scheduling, and tickets. Basic end-user support to prevent customer service delays for basic technical issues. Under IT staff guidance, perform computer imaging, staging and installation. Assist in the maintenance of IT standards and documentation.
  • Under direct supervision of a team leader, incumbents participate in an internship program in the Department of Information Technology and are given assignments at incremental levels of complexity as they gain proficiency in various functions, such as: web research, system analysis, programming, installation of software, configuration of hardware, etc. This position enables college students currently or recently enrolled in an approved program to receive technical training and gain practical experience. Does related work as required.

JOB REQUIREMENTS
Minimum Education
  • Associates Degree preferred; or currently enrolled in Computer Science or related field.

Minimum Work Experience
  • None

Required Licenses/Certifications for position
  • None

Required Skills, Knowledge, and Abilities
  • Understanding of operating systems, software installation and test procedures, security and operational requirements and clinical and financial systems.

DUTIES AND RESPONSIBILITIES
  • Provides support and resolution for basic hardware, network, software, and application problems.
  • Evaluates and/or escalates calls for urgency, complexity, and organizational impact when technical support and resolution fail.
  • Responsible for recording all user inquiries, from initial call to incident resolution using our services desk system.
  • Ensure that the computer environment is secure, clean, and all maintenance and shift turnover procedures are followed.
  • Provides excellent customer service and develops client relationships through follow-up and client contacts.
  • Help create and expand the knowledge database through documentation of day-to-day problems.
  • Recommends or continuously adds to and updates procedural and resolution information within the help desk software.
  • Uses software and hardware pertinent to the detection and resolution of desktop computers and network problems.
  • Adheres to established department and organizational security policies.
  • Performs preventative maintenance as specified by the device manufacturer's standards.
  • Ensures all housekeeping and maintenance functions are performed in a timely and scheduled manner.
  • Communicate effectively with other shifts to ensure a smooth shift transition.
  • Resets user's passwords ensuring that ETCH standards for strong passwords are followed.

PHYSICAL REQUIREMENTS
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference everyday.

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