ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Tennessee (NOW HIRING)

Lipscomb University

IT Student Worker

Nashville, TN · On-site

The IT Department is looking for student help desk workers who have good communication & customer ... This is an entry-level, Student Worker position designed for active and enrolled Lipscomb ...

University of Memphis

IT Service Desk Agent

Memphis, TN · On-site

$16.50 - $21.25/hr

This is an entry-level position designed for an individual who has foundational technical knowledge ... service desk, retail technology, or a related environment. * Experience supporting Microsoft ...

Lipscomb University

IT Student Worker

Nashville, TN · On-site

$14.50 - $19.25/hr

The IT Department is looking for student help desk workers who have good communication & customer ... This is an entry-level, Student Worker position designed for active and enrolled Lipscomb ...

Planet Fitness

Service Desk

Smyrna, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mount Juliet, TN · On-site

$14.50 - $14.60/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Portland, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Tullahoma, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mount Juliet, TN · On-site

$14.50 - $14.60/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Smyrna, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Dickson, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Crossville, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Crossville, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Smyrna, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Tullahoma, TN

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Franklin, TN · On-site

$14 - $15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Tennessee

Entry Level Help Desk information

See Tennessee salary details

$11

$21

$30

How much do entry level help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for entry level help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Tennessee?

The most popular types of Help Desk jobs in Tennessee are:

What are popular job titles related to Entry Level Help Desk jobs in Tennessee?

For Entry Level Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Tennessee look for?

The top searched job categories for Entry Level Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Entry Level Help Desk jobs?

Cities in Tennessee with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Entry-Level Help Desk Technician

Nashville, TN • On-site

Indus River Technologies Inc.
IT Services • 51 - 200 employees
Learn more about Indus River Technologies Inc.external

$19.25 - $26/hr

Other

Posted yesterday

New

Job description

Job Title: Help Desk Technician, Tier 1

Location: 700 President Ronald Reagan Way, Nashville, TN 37219

Role Overview

Metro ITS is looking for a Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. The Help Desk is the first point of contact for Metro Nashville employees who need technical assistance. We support customers by phone, email, and service portal.

The technician will troubleshoot, resolve, document, and escalate technical issues and service requests. The work can range from simple password and account issues to Windows, Microsoft 365, Outlook, hardware, printers, connectivity, and application problems.

Prior Help Desk experience is helpful, but it is not required. We are more interested in finding someone who is curious, willing to learn, can work through a problem, and genuinely wants to build a career in IT.

What You'll Do

  • Provide Tier 1 technical support by phone, email, and service portal.
  • Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
  • Listen to the customer, ask good questions, and work through problems logically.
  • Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
  • Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
  • Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
  • Provide another support team with the information they need when an issue needs to be escalated.
  • Learn and follow Help Desk procedures, security requirements, and established processes.
  • Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
  • Support your teammates and contribute to a positive team environment.

What We're Looking For

We are not looking for a resume that simply checks a list of technical boxes. We are looking for someone who wants to learn and figure things out.

The right candidate:

  • Is curious about technology and wants to understand how things work.
  • Enjoys solving problems and figuring out why something is not working.
  • Will take some time to research and troubleshoot before immediately asking someone else for the answer.
  • Is comfortable saying, "I don't know," but then wants to figure out how to find the answer.
  • Asks good questions and learns from the answers.
  • Can learn new technology, processes, and procedures.
  • Takes ownership of their work.
  • Accepts coaching and feedback and uses it to get better.
  • Communicates well with both customers and coworkers.
  • Can work independently but also understands that the Help Desk is a team.
  • Has an interest in continuing to develop their technical and professional skills.

Formal IT experience is not required. Education, certifications, technical training, internships, personal technology projects, military experience, customer service experience, or other experiences that show problem-solving and technical ability are all worth considering.

Career & Growth

We see the Help Desk as a place where someone can start or continue building an IT career.

If we find someone who works hard, learns quickly, takes ownership, and wants to grow, we want to help that person develop. As technicians gain experience and demonstrate what they can do, there are opportunities to take on more responsibility and continue developing their careers within Metro ITS.

We are looking for someone who wants to build a career, not simply find the next job. That does not mean we expect someone to know exactly where their career will go. We want someone who is interested in learning, improving, and seeing where they can take it.

Apply