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Entry Level Help Desk Jobs in Tennessee (NOW HIRING)

Planet Fitness

Service Desk

Hendersonville, TN

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Maryville, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Portland, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Morristown, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Tullahoma, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Jackson, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mount Juliet, TN · On-site

$14.50 - $14.60/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Columbia, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hendersonville, TN · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mount Juliet, TN · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Jackson, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Maryville, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Jackson, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Crossville, TN · On-site

$12 - $12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Oak Ridge, TN

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Shelbyville, TN · On-site

$12.50 - $12.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Tennessee

Entry Level Help Desk information

See Tennessee salary details

$11

$21

$30

How much do entry level help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for entry level help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What are popular job titles related to Entry Level Help Desk jobs in Tennessee? For Entry Level Help Desk jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Tennessee look for? The top searched job categories for Entry Level Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Help Desk jobs? Cities in Tennessee with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Tennessee as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.
Service Desk Analyst I - Nashville, TN - Onsite

Service Desk Analyst I - Nashville, TN - Onsite

Lorven Technologies

Nashville, TN • On-site

$19.75 - $27/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk / Service Desk Support Analyst I
Location: Nashville, TN - Onsite
Duration: 12+ Months Contract
Key Skills & Qualifications
• Strong customer service, communication, and interpersonal skills
• Ability to support diverse users in a K-12 educational environment
• Strong troubleshooting and problem-solving abilities
• Ability to explain technical concepts clearly to non-technical users
• Experience working within structured support and escalation processes
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong organizational and documentation skills
• Ability to work collaboratively with technical teams, instructional staff, and district departments
• Awareness of cybersecurity and student data privacy best practices
• Willingness to learn new technologies, support tools, and operational processes
Experience
• Minimum 1-3 years of experience in Help Desk, Service Desk, technical support, customer support, or related IT support roles required
• Experience supporting K-12 education, public sector, healthcare, or enterprise users preferred
• Experience supporting classroom technology or instructional applications preferred
• Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred
Technical Requirements
• Experience using IT Service Management (ITSM) and ticketing systems such as ServiceNow, Freshservice, Jira Service Management, IIQ, or equivalent
• Experience using remote support and remote desktop tools
• Working knowledge of Windows operating systems, Microsoft 365, Google Workspace, and common productivity tools
• Familiarity with printers, wireless connectivity, classroom technology, and end-user devices
• Basic understanding of networking, audio-visual systems, and device troubleshooting
• Familiarity with knowledgebase platforms and self-service portals preferred
• Understanding of incident, request, and escalation management processes
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and collaboration platforms
Operational Expectations
• Expected to provide timely, professional, and customer-focused technical support
• Must maintain accurate ticket documentation and support records
• Expected to follow district support procedures, escalation standards, and compliance requirements consistently
• Supports district knowledge management and self-service initiatives through documentation updates
• Expected to contribute to customer satisfaction and service quality goals
• Must maintain professionalism and confidentiality while supporting students, staff, and district systems
• May assist with emergency support activities, district initiatives, and operational projects when required
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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