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Help Desk Tech Jobs in Tennessee (NOW HIRING)

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

New

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

New

Savard Personnel Group

IT Help Desk Agent

Jackson, TN

$1.6K/wk

IT Help Desk Agent $1,639+ WEEKLY Join SAVARD Personnel Group - where your skills are valued! We are seeking an intelligent IT Help Desk Agent to assist the leading IT support specialist daily ...

Savard Group

IT Help Desk Agent

Jackson, TN · On-site

$18 - $22/hr

IT Help Desk Agent $1,639+ WEEKLY Join SAVARD Personnel Group - where your skills are valued! We are seeking an intelligent IT Help Desk Agent to assist the leading IT support specialist daily ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

... technologies while delivering exceptional customer service and timely issue resolution. The ideal ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Tri Star Energy

IT Help Desk Technician

Nashville, TN · On-site

The IT Help Desk Technician is responsible for providing great customer service and timely response levels of IT help desk support for all retail locations and the corporate office. Serves as a ...

STI

IT Help Desk Technician

Nashville, TN · On-site

As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Leads technology support while coordinating facility needs, including plumbing, electrical ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Leads technology support while coordinating facility needs, including plumbing, electrical ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Tennessee

Help Desk Tech information

See Tennessee salary details

$11

$21

$30

How much do help desk tech jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk tech in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and maintaining documentation. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is AI replacing IT's help desk?

Help desk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they complement rather than replace help desk roles, which require human judgment, communication skills, and complex problem-solving. AI is expected to augment help desk work, creating a need for technicians to develop skills in managing and working alongside these technologies.

Are help desk jobs still in demand?

Help desk technician roles remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These jobs often require troubleshooting skills, knowledge of operating systems, and certifications such as CompTIA A+; demand is expected to grow as businesses continue to expand their IT infrastructure.

Is helpdesk a good entry-level IT job?

Help Desk Technician is a common entry-level IT role that involves troubleshooting hardware and software issues, providing technical support, and using tools like ticketing systems. It offers a foundation in IT skills, customer service, and problem-solving, making it suitable for those starting a career in information technology.
What are popular job titles related to Help Desk Tech jobs in Tennessee? For Help Desk Tech jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Tennessee look for? The top searched job categories for Help Desk Tech jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Tech jobs? Cities in Tennessee with the most Help Desk Tech job openings:
Help Desk Tech jobs near you
IT Help Desk Tech

IT Help Desk Tech

First Horizon Bank

Maryville, TN

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

No Sponsorship will be provided for this role.

Location: On Site at location listed in posting

Weekly Schedule: Monday- Friday, 9am-5pm

The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

Technicians will perform the essential tasks listed below:

  • Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
  • Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
  • Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
  • Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
  • Determine when field support is necessary and dispatch appropriate vendors.
  • Contribute to internal knowledge base, according to normal support triage, research and documentation.
  • Level 1 technicians escalate issues as necessary to Level 2 technicians.

Job Requirements (Knowledge, Skills and Abilities):

  • Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
  • Other areas of knowledge such as networking, database, server/client relationships is a plus.
  • Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
  • Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
  • Excellent verbal and written communications skills
  • Excellent interpersonal and professional interaction skills
  • Self-motivated and directed, capable of independent decision making and prioritization of tasks
  • Knowledge of ServiceNow a plus
  • Minimum of 1 year in a similar job function required 
  • Degree in IT related field or technical certifications a plus

Environment: 

  • Work in performed in an office environment
  • Travel is rare but may be required as needed (less than 10%)
  • After hours availability required as needed for all helpdesk staff

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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