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Help Desk Tech Jobs (NOW HIRING)

Arby's

Help Desk Tech

Omaha, NE

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

... of technology and want to be key individuals to help troubleshoot our clients. The IT Desktop ... Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills ...

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

... of technology and want to be key individuals to help troubleshoot our clients. The IT Desktop ... Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills ...

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment. * Hands-on experience supporting business users in ...

Apex Systems

Help Desk Tech/Analyst II

Tulsa, OK · On-site

$17.75 - $24.25/hr

Job#: 3041306 Help Desk Tech/Analyst II Location: Battle Ground, Washington (On-site) Role Overview We are seeking a Help Desk Tech/Analyst II to provide Tier II support within the oil and gas ...

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment. * Hands-on experience supporting business users in ...

ALLO Fiber

MSP Help Desk Tech

Lincoln, NE · On-site

$17.50 - $23.50/hr

EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment. * Hands-on experience supporting business users in ...

Lex Products LLC

IT Help Desk Tech

Shelton, CT · On-site

Job Title: IT Help Desk Technician/ Lead Department: Information Technology Reports To: IT Manager Location: Shelton, CT Position Summary: The IT Help Desk Technician provides first-level technical ...

First Horizon Bank

IT Help Desk Tech

Lafayette, LA

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

New

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

New

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

New

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person. Effectively use the Help Desk phone system as well as all hold, handling and routing state features. Effectively use ...

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Help Desk Tech information

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How much do help desk tech jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and maintaining documentation. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is AI replacing IT's help desk?

Help desk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they complement rather than replace help desk roles, which require human judgment, communication skills, and complex problem-solving. AI is expected to augment help desk work, creating a need for technicians to develop skills in managing and working alongside these technologies.

Are help desk jobs still in demand?

Help desk technician roles remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These jobs often require troubleshooting skills, knowledge of operating systems, and certifications such as CompTIA A+; demand is expected to grow as businesses continue to expand their IT infrastructure.

Is helpdesk a good entry-level IT job?

Help Desk Technician is a common entry-level IT role that involves troubleshooting hardware and software issues, providing technical support, and using tools like ticketing systems. It offers a foundation in IT skills, customer service, and problem-solving, making it suitable for those starting a career in information technology.
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Help Desk Tech jobs near you
Help Desk Tech

Help Desk Tech

Galactic Network Integrators, INC

Kirtland Air Force Base, NM • On-site

$17.75 - $24/hr

Full-time

Posted 23 days ago

Job description

AFRL PRsISM – Help Desk Tech
JOB DESCRIPTION:
This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Experience/Skills
· Answer user calls to provide general user support related to their IT equipment or other needs.
· Creates, updates and closes out help desk tickets
· Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution
· Maintains required documentation of Tier 1 processes and SOPs
· Familiarity with Windows Operating system and Outlook email
· Familiarity with creating/updating Remedy tickets is preferred
Qualifications/Certifications:
Applicant must possess refined critical thinking skills, should be a self-starter, may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.
Secret clearance is required. Minimum DoD 8570 IAT-II + CE certification required

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