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Help Desk Tech Jobs (NOW HIRING)

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

... of technology and want to be key individuals to help troubleshoot our clients. The IT Desktop ... Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills ...

Albanymed

Help Desk Tech II - 2nd Shift, M-F

Broadway, VA · On-site

$49K - $69K/yr

The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The ...

COREHIRE

Entry Level - Help Desk Tech

Marlton, NJ

$40 - $55/hr

Perform other duties as assigned by the Help Desk Lead. Required Skills & Qualifications * Genuine interest in technology and eagerness to learn. * Clear, friendly, and professional phone manner

New

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person. Effectively use the Help Desk phone system as well as all hold, handling and routing state features. Effectively use ...

Bragg Companies

IT Help Desk Tech

Long Beach, CA · On-site

$25 - $30/hr

We are currently hiring an IT Help Desk Technician for our Long Beach, CA branch. Key Responsibilities: * End User Support: Provide end-user support and education for Mitel phone operations and the ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... Maintain security technologies. • Identify, analyze, and provide preventative solutions for ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... Maintain security technologies. • Identify, analyze, and provide preventative solutions for ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... technologies). * 2 years of experience working with Windows servers, including Active Directory. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant ...

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Help Desk Tech information

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$23

$33

How much do help desk tech jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.
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Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tech

Galactic Network Integrators, INC

Kirtland Air Force Base, NM • On-site

$17.75 - $24/hr

Full-time

Re-posted 3 days ago

Job description

AFRL PRsISM – Help Desk Tech
JOB DESCRIPTION:
This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Experience/Skills
· Answer user calls to provide general user support related to their IT equipment or other needs.
· Creates, updates and closes out help desk tickets
· Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution
· Maintains required documentation of Tier 1 processes and SOPs
· Familiarity with Windows Operating system and Outlook email
· Familiarity with creating/updating Remedy tickets is preferred
Qualifications/Certifications:
Applicant must possess refined critical thinking skills, should be a self-starter, may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.
Secret clearance is required. Minimum DoD 8570 IAT-II + CE certification required

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