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Help Desk Tech Jobs in Louisiana (NOW HIRING)

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Information Technology Employment Type: Full-Time Regular Part-Time Available: No Eligible for US Work Authorization Sponsorship: No FLSA Exemption: Non-Exempt Job Summary: The Help Desk Technician ...

The Wright Group

IT Help Desk Technician

Lafayette, LA · On-site

Answer help desk tickets Job Type: Full time Experience level: College student desired or 4 years of IT help desk experience Schedule: Monday to Friday- 40 hours (can be flexible if student) Work ...

EDG

Help Desk Technician (2886)

Metairie, LA · On-site

$18.50 - $25/hr

Required : • High School diploma or the equivalent required • Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required • Associates ...

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

John H. Carter

IT Help Desk

Baton Rouge, LA · On-site

... IT Manager. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Louisiana

Help Desk Tech information

See Louisiana salary details

$10

$19

$28

How much do help desk tech jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk tech in Louisiana is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Louisiana?

For Help Desk Tech jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Louisiana look for?

The top searched job categories for Help Desk Tech jobs in Louisiana are:

What cities in Louisiana are hiring for Help Desk Tech jobs?

Cities in Louisiana with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,177 per year, or $19.8 per hour.

Level One Help Desk

TrovaSearch

Mandeville, LA • On-site

$18 - $24.25/hr

Full-time

Dental, Vision, PTO

Posted 6 days ago

Job description

Level I - Help Desk Tech Support- Melbourne to Vero Beach
Position Summary
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
  • Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
  • Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
  • Identify, evaluate, and resolve IT-related issues for business customers.
  • Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
  • Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
  • Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
  • Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
  • Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
  • Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
  • Other duties as assigned.

Tools & Environment
  • Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)

Organizational Responsibilities
  1. to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.

Qualifications
  • Technical support experience required - 2+ years of experience as a help desk or technical support technician.
  • Prior MSP (managed service provider) experience a plus.
  • High school diploma required; some college preferred.
  • Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
  • Desire to assist clients with problem resolution in a courteous, professional manner.
  • Focused, with great attention to detail.
  • Ability to function in a fast-paced, client-focused environment.
  • Ability to travel to local client sites.

Benefits
  1. dental, and vision coverage.
  1. vacation and paid time off (PTO) policy.

 

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