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Help Desk Tech Jobs in Louisiana (NOW HIRING)

GDIT

Service Desk Support Analyst

Bossier City, LA · Hybrid

$18.22 - $23/hr

Computer Support, Internet Troubleshooting, IT Help Desk, Troubleshooting Hardware, Troubleshooting Software Certifications: None Experience: 1 + years of related experience US Citizenship Required:

Vanteo

JOB SUMMARY The Service Desk Administrator is responsible for providing technical support, systems ... This role serves as a key member of the Tech team, supporting users, devices, cloud services, and ...

Black Box Corporation

IT Helpdesk

Rayville, LA

Monitor service desk tickets and ensure timely updates and closure for all assigned cases ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Black Box

IT Helpdesk

Rayville, LA · On-site

Monitor service desk tickets and ensure timely updates and closure for all assigned cases ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

The Wright Group

IT Support Technician

Crowley, LA · On-site

$16.50 - $22.75/hr

Answer help desk tickets Job Type: Full time Experience level: College student desired or 4 years of IT help desk experience Schedule: Monday to Friday- 40 hours (can be flexible if student) Work ...

TWG Health and Nutrition

IT Support Technician

Crowley, LA · On-site

$16.50 - $22.75/hr

Answer help desk tickets Job Type: Full time Experience level: College student desired or 4 years of IT help desk experience Schedule: Monday to Friday- 40 hours (can be flexible if student) Work ...

TWG Health and Nutrition

IT Support Technician

Crowley, LA · On-site

$16.50 - $22.75/hr

Answer help desk tickets Job Type: Full time Experience level: College student desired or 4 years of IT help desk experience Schedule:Monday to Friday- 40 hours (can be flexible if student) Work ...

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

Desk Side Engineer Must Have Technical/Functional Skills 1. Strong hands-on experience with Windows ... IT Service Management (INC, Change, PRB, Knowledge Management) 4. Windows / Hyper V clusters ...

Bellwether Technology

Be Seen First

IT Support Specialist - Bilingual

New Orleans, LA · On-site

They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Louisiana

Help Desk Tech information

See Louisiana salary details

$10

$19

$28

How much do help desk tech jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk tech in Louisiana is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Louisiana?

For Help Desk Tech jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Louisiana look for?

The top searched job categories for Help Desk Tech jobs in Louisiana are:

What cities in Louisiana are hiring for Help Desk Tech jobs?

Cities in Louisiana with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,177 per year, or $19.8 per hour.

Help Desk Support Technician

Global Data Systems

Lafayette, LA • On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Company Description
Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable & infrastructure, physical & logical security, voice/video/data collaboration, managed network services, data center, cloud computing services, virtualization, data storage solutions, satellite communications, telephony services, wireless mobility, compliance, auditing and professional services. GDS services clients across all primary sectors of public and private sector.
The Global Data Systems MVP Statement
Our Mission: Partner with our clients in the delivery of world-class IT solutions designed to solve business needs and maximize productivity.
Our Vision: Create an exceptional client experience by consistent execution and delivery of client solutions, driving rapid company growth and increased profitability.
Our People: The soul of GDS is our people. As a world-class IT provider, our people are the true market differentiator for GDS in the delivery of advanced IT solutions.
Job Description
Global Data Systems, a
successful growing technology/telecommunications company, is currently seeking
helpdesk support personnel that have good communication skills and experience in
network troubleshooting in the Lafayette area.
Qualifications
ESSENTIAL JOB FUNCTIONS
Provide superior customer service and basic level
technical contributions to internal and external incidents. Demonstrate and
maintain basic knowledge and certification across at least one technology. Work
independently, as well as, with other engineers and support vendors to diagnose
problems and bring about successful resolution within designated Service Level
Agreements (SLA's). Candidates should have CCNA and/or equivalent experience; MS
Exchange experience is a plus.
GDS offers a full benefit package which includes health, dental, vision, 401k and other related benefits. Salary is DOE.
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.
Additional Information
APPLY FOR THIS POSITION @ http://www.getgds.com/gdscareers2.cfm!

Apply