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Help Desk Tech Jobs in Oregon (NOW HIRING)

Darkhorse Tech

$40K - $45K/yr

About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our ... Help Desk Technician Summary As a Help Desk Technician, you will assist clients with technical ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

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Showing results 1-20

All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Oregon

Help Desk Tech information

See Oregon salary details

$13

$24

$35

How much do help desk tech jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for help desk tech in Oregon is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and maintaining documentation. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is AI replacing IT's help desk?

Help desk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they complement rather than replace help desk roles, which require human judgment, communication skills, and complex problem-solving. AI is expected to augment help desk work, creating a need for technicians to develop skills in managing and working alongside these technologies.

Are help desk jobs still in demand?

Help desk technician roles remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These jobs often require troubleshooting skills, knowledge of operating systems, and certifications such as CompTIA A+; demand is expected to grow as businesses continue to expand their IT infrastructure.

Is helpdesk a good entry-level IT job?

Help Desk Technician is a common entry-level IT role that involves troubleshooting hardware and software issues, providing technical support, and using tools like ticketing systems. It offers a foundation in IT skills, customer service, and problem-solving, making it suitable for those starting a career in information technology.
What are popular job titles related to Help Desk Tech jobs in Oregon? For Help Desk Tech jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Oregon look for? The top searched job categories for Help Desk Tech jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Tech jobs? Cities in Oregon with the most Help Desk Tech job openings:
Help Desk Tech jobs near you
Help Desk Manager

Help Desk Manager

Genesis Financial Solutions

Beaverton, OR

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Company Description

Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?

Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!

Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?

If you think Genesis sounds like a great place to work, you're right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.

Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you. 


Job Description

As our Help Desk Manager, you will:

  • Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management

  • Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution

  • Provide training and direction to our team of four desktop and helpdesk support professionals

  • Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner

  • Maintain our inventory of corporate PC's, laptops, printers, and devices

  • Troubleshoot and resolve a wide variety of hardware and software issues

  • Recommend purchase decisions related to hardware and software

  • Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues

  • Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications

Requirements:

  • Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience

  • 5+ years' experience working as a Help Desk Technician in a Windows Networking environment

  • At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)

  • Excellent attention to detail and quality, strong customer service skills, and organizational ability

  • Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

Apply