Help Desk Assistant
Portland, OR · On-site
$16.30/hr
The Help Desk is the first point of contact for members of the UP community seeking technical ... Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft ...
Help Desk Assistant
Portland, OR · On-site
$16.30/hr
The Help Desk is the first point of contact for members of the UP community seeking technical ... Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft ...
Help Desk Manager
Beaverton, OR · On-site
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Help Desk Manager
Beaverton, OR · On-site
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Help Desk Manager
Beaverton, OR · On-site
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Help Desk Manager
Beaverton, OR · On-site
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Quick apply
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site +1
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site +1
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Quick apply
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Analyst L2
Portland, OR · On-site
$21.75 - $29.75/hr
Help Desk Analyst L2 Location: Portland, OR, United States Salary Range: USD 25.00-30.00 Annually ... When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ...
Help Desk Analyst L2
Portland, OR · On-site
$21.75 - $29.75/hr
Help Desk Analyst L2 Location: Portland, OR, United States Salary Range: USD 25.00-30.00 Annually ... When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Quick apply
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site +1
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site +1
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Agent
Pendleton, OR · On-site
$20 - $29/hr
The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...
Help Desk Tech information
See Oregon salary details
$13.47 - $15.50
2% of jobs
$15.50 - $17.54
6% of jobs
$17.54 - $19.57
12% of jobs
$20.14 is the 25th percentile. Wages below this are outliers.
$19.57 - $21.60
17% of jobs
The median wage is $23.23 / hr.
$21.60 - $23.64
16% of jobs
$23.64 - $25.67
16% of jobs
$26.69 is the 75th percentile. Wages above this are outliers.
$25.67 - $27.70
12% of jobs
$27.70 - $29.74
7% of jobs
$29.74 - $31.77
6% of jobs
$31.77 - $33.80
3% of jobs
$33.80 - $35.84
2% of jobs
$13
$24
$35
How much do help desk tech jobs pay per hour?
As of May 28, 2026, the average hourly pay for help desk tech in Oregon is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?
To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.
What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?
Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.
What does a Help Desk Tech do?
A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.
What is the difference between Help Desk Tech vs Technical Support Specialist?
| Aspect | Help Desk Tech | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site troubleshooting, customer support |
| Industry Usage | IT support, customer service | IT support, software/hardware troubleshooting |
| Search & Comparison | Often compared for entry-level IT roles | Similar roles, slightly more specialized |
Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.
What are popular job titles related to Help Desk Tech jobs in Oregon? For Help Desk Tech jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Oregon look for? The top searched job categories for Help Desk Tech jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Tech jobs? Cities in Oregon with the most Help Desk Tech job openings:
$16.30/hr
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Job description
Position Details
Position Information
Job Title
Help Desk Assistant
Department
Technical Services
Terms and Hours
Up to 20 hrs/wk during class sessions, up to 29 hrs/wk during breaks.
Job Category
Student Employment
Hourly Wage
Portland Metro Minimum Wage ($16.30)
Job Summary
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance.
These inquiries are received via telephone, the ticketing system, and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty, staff, and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems, email, MFA resets, scheduling technician appointments, and escalating issues as appropriate.
The Help Desk Assistant works cooperatively with the other members of the Help Desk team, the Information Services department, and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues.
We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist.
Please note: Hiring for Summer and Fall Start Dates.
Core Duties
Posting Detail Information
Posting Number
SE983-2023
Number of Vacancies
Multiple
Estimated Start Date
05/18/2026
Open Date
03/13/2026
Close Date
08/30/2026
Position Information
Job Title
Help Desk Assistant
Department
Technical Services
Terms and Hours
Up to 20 hrs/wk during class sessions, up to 29 hrs/wk during breaks.
Job Category
Student Employment
Hourly Wage
Portland Metro Minimum Wage ($16.30)
Job Summary
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance.
These inquiries are received via telephone, the ticketing system, and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty, staff, and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems, email, MFA resets, scheduling technician appointments, and escalating issues as appropriate.
The Help Desk Assistant works cooperatively with the other members of the Help Desk team, the Information Services department, and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues.
We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist.
Please note: Hiring for Summer and Fall Start Dates.
Core Duties
- Interact with faculty, staff, and students in a professional manner as they contact the University of Portland Help Desk for assistance via phone, email, and in person
- Consult with customers to ensure proper response to issues and confirm resolution
- Provide responsive, transparent support to ensure excellent customer service
- Recommend solutions to specific problems
- Maintain a team-orientated customer service atmosphere at the Help Desk
- Perform other relevant duties as assigned
- Ability to maintain confidentiality at all times
- Respectful, positive, and professional attitude
- Ability to work as part of a team
- Patience for learning new protocols and assisting a wide variety of customers
- Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft Windows, Linux, Chromebook, iOS, Android, Microsoft Office, Adobe Products, and many others
- Ability to work in a sometimes hectic, fast-paced environment
- Ability to work with customers who are sometimes angry or frustrated
- Previous customer service experience
- Computer Science or a similar academic major
- Students with Federal Work Study in their Financial Aid Package
- N/A
Posting Detail Information
Posting Number
SE983-2023
Number of Vacancies
Multiple
Estimated Start Date
05/18/2026
Open Date
03/13/2026
Close Date
08/30/2026
About University of Portland
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
501 - 1,000 Employees
Headquarters location
Portland, OR, US
Year founded
1901