... weekend to provide after-hours support. Qualifications : Required : • Minimum 3+ years of ... similar ITSM ticketing platforms. • Familiarity with desktop support processes, including ...
... weekend to provide after-hours support. Qualifications : Required : • Minimum 3+ years of ... similar ITSM ticketing platforms. • Familiarity with desktop support processes, including ...
$40K - $44K/yr
Flexibility to work occasional night and weekend shifts. * Ability to communicate effectively ... Experience with ServiceNow or similar ITSM system is a plus * CompTIA certifications (A+, NET ...
$40K - $44K/yr
Flexibility to work occasional night and weekend shifts. * Ability to communicate effectively ... Experience with ServiceNow or similar ITSM system is a plus * CompTIA certifications (A+, NET ...
Weekend Itsm information
What is the difference between Weekend Itsm vs Weekend Service Desk Technician?
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
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For Weekend Itsm jobs in Oregon, the most frequently searched job titles are:
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Job description
Job Summary:
Merge IT is seeking a Junior Network Engineer to provide hands-on technical support with a strong focus on network-related troubleshooting, configuration, and deployment. This role involves engaging with subject matter experts and offshore teams while ensuring effective communication with customers and completing tasks within assigned shift hours.
Responsibilities:
• Provide support for end users, with emphasis on network-related issues.
• Participate in and follow network troubleshooting discussions, escalating when necessary.
• Engage with SMEs, offshore resources, and team members to resolve complex technical problems.
• Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA.
• Communicate effectively with customers through email and status reports.
• Support deployment, configuration, and maintenance of desktop systems and network-connected devices.
• Maintain focus on team-wide issues and contribute to knowledge sharing.
• Participate in an on-call rotation every other weekend to provide after-hours support.
Qualifications:
Required:
• Minimum 3+ years of networking experience, preferably in a Cisco environment.
• Strong understanding of Cisco Routing and Switching (CCNA preferred).
• Hands-on experience with ServiceNow or similar ITSM ticketing platforms.
• Familiarity with desktop support processes, including troubleshooting hardware, software, and network connectivity issues.
• Ability to interpret and apply basic network design principles across access, distribution, and core layers.
• Cisco Certified Network Associate (CCNA) – Routing & Switching.
Preferred:
• Strong communication, technical, and interpersonal skills for customer-facing support.
• Experience with fiber path planning, cabling, and rack-mounted hardware installation.
• Knowledge of IOS upgrades and configuration loads.
• Proficiency with Cisco CLI commands.
• Prior experience supporting users in enterprise or service provider environments.
• Exposure to hybrid support teams (onshore and offshore collaboration).
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Merge IT is seeking a Junior Network Engineer to provide hands-on technical support with a strong focus on network-related troubleshooting, configuration, and deployment. This role involves engaging with subject matter experts and offshore teams while ensuring effective communication with customers and completing tasks within assigned shift hours.
Responsibilities:
• Provide support for end users, with emphasis on network-related issues.
• Participate in and follow network troubleshooting discussions, escalating when necessary.
• Engage with SMEs, offshore resources, and team members to resolve complex technical problems.
• Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA.
• Communicate effectively with customers through email and status reports.
• Support deployment, configuration, and maintenance of desktop systems and network-connected devices.
• Maintain focus on team-wide issues and contribute to knowledge sharing.
• Participate in an on-call rotation every other weekend to provide after-hours support.
Qualifications:
Required:
• Minimum 3+ years of networking experience, preferably in a Cisco environment.
• Strong understanding of Cisco Routing and Switching (CCNA preferred).
• Hands-on experience with ServiceNow or similar ITSM ticketing platforms.
• Familiarity with desktop support processes, including troubleshooting hardware, software, and network connectivity issues.
• Ability to interpret and apply basic network design principles across access, distribution, and core layers.
• Cisco Certified Network Associate (CCNA) – Routing & Switching.
Preferred:
• Strong communication, technical, and interpersonal skills for customer-facing support.
• Experience with fiber path planning, cabling, and rack-mounted hardware installation.
• Knowledge of IOS upgrades and configuration loads.
• Proficiency with Cisco CLI commands.
• Prior experience supporting users in enterprise or service provider environments.
• Exposure to hybrid support teams (onshore and offshore collaboration).
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Merge IT
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2014