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Help Samsung Technical Support Jobs in Oregon (NOW HIRING)

Trimble

Technical Support Representative

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

Minimum 2 years of experience in a software-based Technical Helpdesk or Support role. * Proven experience troubleshooting browser-based software and familiarity with browser developer tools. * Strong ...

Trimble

Technical Support Representative

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

Your Title: Technical Support Representative Your Location: Lake Oswego, OR Our Division ... Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ...

SupportFinity™

Technical Support Engineer

Portland, OR · On-site

$86 - $117.50/hr

You will become an expert in helping clients with our API-based products and consulting with ... support to meet defined SLAs. * Triage, investigate, and resolve technical and product issues ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... We want you to love your job, and we want your expertise and knowledge to help drive our business ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

$65 - $85/hr

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... We want you to love your job, and we want your expertise and knowledge to help drive our business ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and ... We are deeply committed to helping our team continuously build their technical skill sets, explore ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... We want you to love your job, and we want your expertise and knowledge to help drive our business ...

Weyerhauser Co

Technical Support Analyst II

Eugene, OR · On-site

Respond to help requests from end users by phone, remote support tools, and on-site engagement ... Deliver day-to-day technical support for site users, including troubleshooting incidents, resolving ...

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $70K/yr

... to help them spot compliance, legal or reputational risks in 80+ communication channels before ... Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ...

Smarsh, Inc.

Technical Support Engineer I

Portland, OR · On-site

$60 - $80/hr

... to help them spot compliance, legal or reputational risks in 80+ communication channels before ... Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ...

Bluesight

Technical Support Engineer - PrivacyPro

OR · On-site +1

$30 - $35/hr

The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & ... Other duties and technical projects as assigned * Occasional overnight on call rotation coverage ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Additionally, you will help with the resolution of any problems, working cross-functionally ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Oregon

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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Technical Support Eng

Canon Medical Systems

Portland, OR • Remote

Full-time

Re-posted 17 days ago

Job description

  • You must have dedicated CT Modality experience to be considered for this position
  • Provide on-site and phone support to FSE and TSS to address installation, application and technical issues.
  • Provide second-level support in escalated issues. Escalate issues to National Technical Support (NTS) per protocol.
  • Participate in Technical Operations modality conference calls and ensure that region FSEs are fully informed of the latest information and developments.
  • Regularly review all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure region FSEs fully understand their content.
  • Participate in the installation of new products within the region.
  • Support the Beta testing of Field Maintenance Instructions occurring within the zone. Monitor the status and facilitate the completion of all services within the region.
  • Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
  • Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
  • Conduct on-the-job-training within the region to help develop a team of senior region modality FSEs to assist other FSEs when the region specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training Academy.
  • Define FSE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
  • Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
  • Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
  • Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front line staff. Network with other zones to share technical information.
  • Support zone service marketing efforts.
  • Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
  • Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
  • Escalates technical issues and inquiries, as needed.
  • Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
  • Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
  • Contributes to and generates knowledge articles per P&P.

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